@black3dynamite said in Trying to find a good, on-premises, multi-department help desk application:
https://www.opensupports.com/
https://www.opensupports.com/demo/Departments
Wow that looks really nice. Please tell me it has integration with Active Directory for single sign-on authentication. I forgot to mention that in my requirements...
@scottalanmiller said in Trying to find a good, on-premises, multi-department help desk application:
@dave247 said in Trying to find a good, on-premises, multi-department help desk application:
And support doesn't seem that great so far and the community feels kind of dead.
ME is part of Zoho. Zoho Desk is their "current" product of this type. SD+ is their ancient system that while technically they still support it, it was long ago replaced as their flagship.
See I was trying to figure that out. So you're saying that SDP is "ancient" which makes it sound like it's kind of dead/no longer supported to some degree?
I just found out about Zoho Desk so I don't know if its worth looking into that product instead... obviously I would if it could better fit our needs.
I've been having trouble actually finding a decent multi-department help desk solution. Google just results in the same old dead-ends. We are a small-ish company with about 60 employees yet we have something like 12 departments or so (always changing) and so our technician quantity is always high (like 40 technicians) and that is what always kills us in price.
Currently, I am trialing ManageEngine ServiceDesk Plus which seems to be the best option in terms of functionality and price, but it seems pretty problematic with bugs and weird functional issues. And support doesn't seem that great so far and the community feels kind of dead.
The only other product I found that might work is something called Jitbit help desk but I haven't had a chance to really look into them yet.
Does anyone have any good suggestions?
Here are my requirements:
@manxam said in netstat on local systems shows high number of ipv4/6 Received Packets Discarded, Redirects, Failed Connection Attempts, Reset Connections and Segments Retransmitted:
@dave247 : Have you performed a netstat -ps on another device in another network?
I'm here with a computer hardwired directly to a router in a new installation I'm working on today and am getting similar results to yours (except 0 redirects).I'm guessing this is completely normal...
yeah I did it on my pc at home and saw similar results and came to about the same conclusion that it's probably completely normal 
@scottalanmiller said in netstat on local systems shows high number of ipv4/6 Received Packets Discarded, Redirects, Failed Connection Attempts, Reset Connections and Segments Retransmitted:
@dave247 said in netstat on local systems shows high number of ipv4/6 Received Packets Discarded, Redirects, Failed Connection Attempts, Reset Connections and Segments Retransmitted:
@taurex said in netstat on local systems shows high number of ipv4/6 Received Packets Discarded, Redirects, Failed Connection Attempts, Reset Connections and Segments Retransmitted:
Most Tx and Rx errors on switch ports were usually related to poorly terminated cabling in my experience, very rarely to misconfigured or faulty interfaces. Reset counters as already suggested by @dafyre at both ends and see if the numbers grow up quickly again.
Yeah that wouldn't surprise me since many of these cable runs are old and the maintenance guy (non-IT) did a lot of the cable work. I've seen some bad cables and had problems with some terminations and tried to fix them only to have the problem persist. I'm thinking we have a lot of stuff not run properly or draped over electrical things in our ceiling. And we have a lot of stuff up there as its a really old building. Point is, I'm very inclined to think that the runs between switches should be replaced.
Could be the case. A cable tester (good one) should be able to tell you the quality of the runs. Might save time and money.
I have a Fluke Networks MT-8200-49A Cable Tester and in the past when I have checked the connections, I don't get any errors. This might be a crappy cable tester though.
@JaredBusch said in netstat on local systems shows high number of ipv4/6 Received Packets Discarded, Redirects, Failed Connection Attempts, Reset Connections and Segments Retransmitted:
Just move it to a different switch port in the network closet. If that switch port shows the same things and the other one stops then you know what the problem is somewhere in the line or the computer or the phone. At that point you can then patch the phone to a different network jack with a long cable temporarily and eliminates the run as the problem. Finally you can change the cable between the phone in the computer. That eliminates all of the wiring. That leaves you with the devices. Swap the phone and see if it still happens. This is just a basic process of elimination.
Yes, I already switched ethernet ports on the wall and I'm still seeing the issue. I haven't changed the phone yet though. Waiting for the user to go on lunch.
@taurex said in netstat on local systems shows high number of ipv4/6 Received Packets Discarded, Redirects, Failed Connection Attempts, Reset Connections and Segments Retransmitted:
Most Tx and Rx errors on switch ports were usually related to poorly terminated cabling in my experience, very rarely to misconfigured or faulty interfaces. Reset counters as already suggested by @dafyre at both ends and see if the numbers grow up quickly again.
Yeah that wouldn't surprise me since many of these cable runs are old and the maintenance guy (non-IT) did a lot of the cable work. I've seen some bad cables and had problems with some terminations and tried to fix them only to have the problem persist. I'm thinking we have a lot of stuff not run properly or draped over electrical things in our ceiling. And we have a lot of stuff up there as its a really old building. Point is, I'm very inclined to think that the runs between switches should be replaced.
@scottalanmiller said in netstat on local systems shows high number of ipv4/6 Received Packets Discarded, Redirects, Failed Connection Attempts, Reset Connections and Segments Retransmitted:
@dave247 said in netstat on local systems shows high number of ipv4/6 Received Packets Discarded, Redirects, Failed Connection Attempts, Reset Connections and Segments Retransmitted:
Never heard of choco either!
That's weird, I had someone else say that like five days ago. Chocolatey is "the" package management system for Windows, even Microsoft uses it for official stuff (sometimes.) It's like the super awesome secret tool of Windows admins. It's crazy popular around here, I swear all of us use it. Makes Windows administration so much better.
wtf... seriously. WTF?? It's like you guys are in a different world over here. I'm looking at the website now...
@scottalanmiller said in netstat on local systems shows high number of ipv4/6 Received Packets Discarded, Redirects, Failed Connection Attempts, Reset Connections and Segments Retransmitted:
@dave247 said in netstat on local systems shows high number of ipv4/6 Received Packets Discarded, Redirects, Failed Connection Attempts, Reset Connections and Segments Retransmitted:
@Emad-R said in netstat on local systems shows high number of ipv4/6 Received Packets Discarded, Redirects, Failed Connection Attempts, Reset Connections and Segments Retransmitted:
@dave247 said in netstat on local systems shows high number of ipv4/6 Received Packets Discarded, Redirects, Failed Connection Attempts, Reset Connections and Segments Retransmitted:
netstat -sp on about 6 other workstations and I am seeing pretty much similar results where systems show a varying degree of seemingly high ipv4/6 Received Packets Discarded, Redirects, Fa
wont iperf3 be more effiecent and faster, just run it on suspected nodes and test the throughput and test on a good node and compare
I've literally never heard of iperf3 before.
https://chocolatey.org/packages/iperf3
choco install iperf3 -y
Never heard of choco either!
@Emad-R said in netstat on local systems shows high number of ipv4/6 Received Packets Discarded, Redirects, Failed Connection Attempts, Reset Connections and Segments Retransmitted:
@dave247 said in netstat on local systems shows high number of ipv4/6 Received Packets Discarded, Redirects, Failed Connection Attempts, Reset Connections and Segments Retransmitted:
netstat -sp on about 6 other workstations and I am seeing pretty much similar results where systems show a varying degree of seemingly high ipv4/6 Received Packets Discarded, Redirects, Fa
wont iperf3 be more effiecent and faster, just run it on suspected nodes and test the throughput and test on a good node and compare
I've literally never heard of iperf3 before.
@dafyre said in netstat on local systems shows high number of ipv4/6 Received Packets Discarded, Redirects, Failed Connection Attempts, Reset Connections and Segments Retransmitted:
Pick one of the problem Workstations and reset the network counters on the switch and port that it's connected to. If the counters start climbing here's some things you could try:
Replace the network cables between PC and wall, and the Patch Panel and Network switch port the work station is connectingto.
And then reset the counters and watch them.In the NIC Adapter properties on the workstation:
Disable anything that says offload. (Arp Offload, TCP Checksum Offload, Large Send Offload, TCP/UDP Checksum Offload).And then reset the counters and watch them again.
- If that doesn't work, check the Speed & Duplex settings and set it to 100 Mbit, Half Duplex (Yes, I know this seems counter intuitive). A lot of times doing this can seem to grant a speed increase despite lowering the speeds. If this fixes the problem, it could be some interference on the line that's preventing the systems from working well at max speeds (I'm assuming 1 gigabit).
I'll give those a try. I did reset the first computer several times that I was looking at which resets the Received Packets Discarded and they quickly start climbing back up, maybe 50 per minute or something. I was just thinking, all these computers also connect directly to a Cisco phone set which then connects to the network. The Cisco phones are on their own VLAN separate from the PC LAN. I wonder if that has anything to do with it...
I've been troubleshooting various "network slowness" issues and other things and I've checked and double-checked network switch statistics and ports and various things but nothing really stands out screaming "this is the problem!". I did notice there was one switchport that had very high Received Packets Discarded and I traced it back to a regular old user workstation. I did a netstat -s on it and saw that it was showing a continuously growing number of Received Packets Discarded and so I checked the NIC and ethernet cable and did a Wireshark pcap and some other things. One thing I also did was do a netstat -sp on about 6 other workstations and I am seeing pretty much similar results where systems show a varying degree of seemingly high ipv4/6 Received Packets Discarded, Redirects, Failed Connection Attempts, Reset Connections and Segments Retransmitted.
I am just trying to determine if these stats are relatively normal or not. I don't seem to have near as many counters on my local system so I'm guessing it has to do with the various apps users are using day to day or if there is something wrong with the network.
Two sample workstations:
@DarienA said in going with 3rd party Dell support vs Dell ProSupport?:
Interesting I hadn't heard good things about park place before and they have reached out to me over the years I'll have to keep this in mind.
So you had heard bad things or what?
@DustinB3403 said in RAID5 on SSD in 2019?:
With SSD, essentially zero as the math shows.
Genuinely curious, where is this math that shows this?
@scottalanmiller said in going with 3rd party Dell support vs Dell ProSupport?:
@dave247 said in going with 3rd party Dell support vs Dell ProSupport?:
@scottalanmiller said in going with 3rd party Dell support vs Dell ProSupport?:
Conceptually it could be good. Depends on the specific vendor, of course. What is Park Place's ability to get replacement parts for the Compellant? That's the biggest worry.
I'm fairly certain they will have no issue. They supported our previous Dell MD array for a while after Dell support expired and they provided us with drives and controllers. But that was a few years ago.
MD isn't the same. MD units are basically base servers with special software. Compellant have a bit more special sauce in them. More challenging for third party support. Not that they can't, just it's a bigger challenge to rise to.
hmm I didn't know that. I mean, I assumed they were different since they are different kinds of models rolled out at different times. Not sure how I can verify other than taking the words of the salesperson that they do in fact service Compellants.
@scottalanmiller said in going with 3rd party Dell support vs Dell ProSupport?:
Conceptually it could be good. Depends on the specific vendor, of course. What is Park Place's ability to get replacement parts for the Compellant? That's the biggest worry.
I'm fairly certain they will have no issue. They supported our previous Dell MD array for a while after Dell support expired and they provided us with drives and controllers. But that was a few years ago.
Small Dell shop here with 10 or so PowerEdge servers and some Dell switches and a Dell storage controller. I got a quote for ProSupport renewal on one of our units, specifically our Compellant storage controller and 3 years support is around $13k and 4 years is around $18k. I just got a call from 3rd party vendor called Park Place that specialized in Dell support and we used to have support on one of our systems with them but we've since switched back to getting only ProSupport through Dell themselves.
I remember a while back reading/hearing about how 3rd party support is usually the better alternative, kinda like buying Dell servers from xbyte.com instead of through a Dell VAR or something.
Any thoughts on that? Should a company be getting 3rd party support for a Dell server or storage controller that's nearing it's current 3-year support cycle?
I know my Dell VAR would try so hard to talk me out of going with Park Place support for obvious reasons lol
scratch all this.. it was either firewall rules or some wmi issue, etc... I ran the dcdiag command from PowerShell on my PC the first time.. ran it directly on the DC and everything passes fine there.
@Dashrender said in Need some help with dcdiag - DNS issues:
was this setup by someone following a Microsoft training manual?
I swapped out my domain name with the generic example domain name...
