@IRJ said in IT Consultant / Manage Service Practices:
Hi, I am an IT department guy that works with a MSP
We use our MSP for mostly VOIP issues, but when we are overwhelmed or short handed we reach out to our MSP to help with certain tasks. It's nice for me to know we always have a bank of hours, that way we are never out of luck if we have a major issue or just need a hand.
Basically we use our MSP as a 6th man. This allows our IT team to get treated like a normal employee and get vacation time and a relief for being on call all the team. It makes a huge difference if you have a major problem and you can instantly add IT members to your team.
This is how it is at the place I work at, at least for today as it's my last day here. And it really helps especially being a one man shop. Our MSP handles backups and that's pretty much it. I could call on them for anything above my level of knowledge or of something was on-fire, but for the most part they just play the 3rd man role. In when needed.