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    Troubleshooting ML on Android Mobile Devices

    IT Discussion
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    • FiyaFlyF
      FiyaFly
      last edited by

      I'm starting to believe that there may be something going haywire in the internal workings of the browser. It seems either chrome ties into the browser or vice versa. Does anyone experience this issue that we can use as a lab rat?

      1 Reply Last reply Reply Quote 0
      • Mike RalstonM
        Mike Ralston
        last edited by Mike Ralston

        I've run through a lot of common Android browser coding breaks on the S4 and Nexus 7, the most stable of the VM's, and I can't seem to get MangoLassi to NOT work... Perhaps firewall is an issue???

        DashrenderD 1 Reply Last reply Reply Quote 0
        • FiyaFlyF
          FiyaFly
          last edited by

          The Razr was attempted under 4G as well, so firewall is unlikely for that.

          1 Reply Last reply Reply Quote 0
          • david.wieseD
            david.wiese
            last edited by

            so I have the Razr and this is what i see. Going to the main page upon first initial visit, site loads, but when i try to navigate anywhere else i get stuck. Screenshot_2014-05-05-13-43-27.png Screenshot_2014-05-05-13-43-42.png

            Mike RalstonM FiyaFlyF 2 Replies Last reply Reply Quote 0
            • Mike RalstonM
              Mike Ralston
              last edited by

              Possible 4G incompatibility with ML? Also, any sort of Antivirus filters or Phone-to-hotspot conversion setups can mess with things.

              1 Reply Last reply Reply Quote 0
              • Mike RalstonM
                Mike Ralston @david.wiese
                last edited by

                @david.wiese Are you running any sort of software/application on that phone that does any sort of Browser Filtering?

                david.wieseD 1 Reply Last reply Reply Quote 0
                • david.wieseD
                  david.wiese @Mike Ralston
                  last edited by

                  @Mike-Ralston nope, no a/v on the device either.

                  1 Reply Last reply Reply Quote 0
                  • FiyaFlyF
                    FiyaFly @david.wiese
                    last edited by FiyaFly

                    @david.wiese Even if you jump into the topics on ML, or the groups, you get stuck? Maybe you could try uninstalling the updates for Chrome, trying it then, then update again and try it updated?

                    Sorry, I'm still trying to narrow down where this issue might even begin.

                    1 Reply Last reply Reply Quote 0
                    • scottalanmillerS
                      scottalanmiller
                      last edited by

                      I use Chrome on an up to date Nexus 7, no issues.

                      Mike RalstonM 1 Reply Last reply Reply Quote 0
                      • DashrenderD
                        Dashrender @FiyaFly
                        last edited by

                        @FiyaFly said:

                        Galaxy S4 - AT&T - ? - 4.4.2 - 34.0.1847.114 - 1.5.28 - Yes*

                        *- This has been resolved with a factory reset.

                        I'm guessing this was mine.
                        I have been using both Wifi and 4G.
                        the problem only seems to be resolved in Chrome, not the default Android browser.

                        FiyaFlyF Mike RalstonM 2 Replies Last reply Reply Quote 0
                        • Mike RalstonM
                          Mike Ralston @scottalanmiller
                          last edited by Mike Ralston

                          @scottalanmiller said:

                          I use Chrome on an up to date Nexus 7, no issues.

                          In my experience, the Nexus 7 is one of the most stable Android devices. My personal favorite for testing and troubleshooting Android.

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                          • FiyaFlyF
                            FiyaFly @Dashrender
                            last edited by

                            @Dashrender I see. And yes, to both you and @david.wiese those were your devices. Could you try removing the updates and trying again, both out of date and after updating the browser again?

                            1 Reply Last reply Reply Quote 0
                            • Mike RalstonM
                              Mike Ralston @Dashrender
                              last edited by Mike Ralston

                              @Dashrender We've been testing internally on separate S4's. Would you mind being a guinea pig once more?
                              EDIT I'm mistaken, the Razr Maxx and the S4 listed in the root post are yours.

                              1 Reply Last reply Reply Quote 0
                              • DashrenderD
                                Dashrender @Mike Ralston
                                last edited by

                                @Mike-Ralston said:

                                Perhaps firewall is an issue???

                                I'm going to try on 4G only now to see if my office firewall is causing an issue.

                                1 Reply Last reply Reply Quote 0
                                • david.wieseD
                                  david.wiese
                                  last edited by

                                  I will try that this evening and report back

                                  1 Reply Last reply Reply Quote 0
                                  • Mike RalstonM
                                    Mike Ralston
                                    last edited by

                                    It seems with the new update all issues have been solved. On both the VM's and physical devices, everything works fine, except that pesky Nexus 10 with the format. This issue is now closed!

                                    scottalanmillerS 1 Reply Last reply Reply Quote 0
                                    • scottalanmillerS
                                      scottalanmiller @Mike Ralston
                                      last edited by

                                      @Mike-Ralston said:

                                      It seems with the new update all issues have been solved. On both the VM's and physical devices, everything works fine, except that pesky Nexus 10 with the format. This issue is now closed!

                                      Cool. The update includes a new front end that might alter things.

                                      1 Reply Last reply Reply Quote 0
                                      • Mike RalstonM
                                        Mike Ralston
                                        last edited by

                                        That it did, fixed a nice number of issues.

                                        1 Reply Last reply Reply Quote 0
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