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    Troubleshooting ML on Android Mobile Devices

    Scheduled Pinned Locked Moved IT Discussion
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    • Mike RalstonM
      Mike Ralston
      last edited by Mike Ralston

      Here's a list of all the VM's I've built and tested it on. All of them are running the latest version of Android OS - KitKat, and the latest version of Chrome. Also all of these were tested with their stock browser (In some cases this is Chrome).

      Nexus 10 - Worked, May have issues with Landscape mode in some of the posts that have pictures posted in them at resolutions that are not in a 16:9 or 16:10 resolution, due to the 2560 x 1600 display being just plain goofy.
      Nexus 7 - Worked
      Nexus 5 - Worked
      Nexus 4 - Did not work, factory reset and VM rebuild did not work, but Google Chrome works.
      Nexus S - Worked
      Nexus One - Worked
      HTC One - Worked
      Galaxy Note S4 - Worked
      Galaxy Note S3 - Worked
      Galaxy S4 - Worked
      Galaxy S5 - Did not work, factory reset and VM rebuild did work
      Sony Xperia Advance - Worked
      Sony Xperia M - Worked
      Sony Xperia ZL - VM did not boot
      Sony Xperia Z1S LTE - Worked
      And this last one just for fun
      NVIDIA Shield - Working, loading, and running at a better speed than any other tested device.

      1 Reply Last reply Reply Quote 1
      • Mike RalstonM
        Mike Ralston
        last edited by

        Seems to be no rhyme or reason as to why some didn't work...

        1 Reply Last reply Reply Quote 0
        • FiyaFlyF
          FiyaFly
          last edited by

          I'm starting to believe that there may be something going haywire in the internal workings of the browser. It seems either chrome ties into the browser or vice versa. Does anyone experience this issue that we can use as a lab rat?

          1 Reply Last reply Reply Quote 0
          • Mike RalstonM
            Mike Ralston
            last edited by Mike Ralston

            I've run through a lot of common Android browser coding breaks on the S4 and Nexus 7, the most stable of the VM's, and I can't seem to get MangoLassi to NOT work... Perhaps firewall is an issue???

            DashrenderD 1 Reply Last reply Reply Quote 0
            • FiyaFlyF
              FiyaFly
              last edited by

              The Razr was attempted under 4G as well, so firewall is unlikely for that.

              1 Reply Last reply Reply Quote 0
              • david.wieseD
                david.wiese
                last edited by

                so I have the Razr and this is what i see. Going to the main page upon first initial visit, site loads, but when i try to navigate anywhere else i get stuck. Screenshot_2014-05-05-13-43-27.png Screenshot_2014-05-05-13-43-42.png

                Mike RalstonM FiyaFlyF 2 Replies Last reply Reply Quote 0
                • Mike RalstonM
                  Mike Ralston
                  last edited by

                  Possible 4G incompatibility with ML? Also, any sort of Antivirus filters or Phone-to-hotspot conversion setups can mess with things.

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                  • Mike RalstonM
                    Mike Ralston @david.wiese
                    last edited by

                    @david.wiese Are you running any sort of software/application on that phone that does any sort of Browser Filtering?

                    david.wieseD 1 Reply Last reply Reply Quote 0
                    • david.wieseD
                      david.wiese @Mike Ralston
                      last edited by

                      @Mike-Ralston nope, no a/v on the device either.

                      1 Reply Last reply Reply Quote 0
                      • FiyaFlyF
                        FiyaFly @david.wiese
                        last edited by FiyaFly

                        @david.wiese Even if you jump into the topics on ML, or the groups, you get stuck? Maybe you could try uninstalling the updates for Chrome, trying it then, then update again and try it updated?

                        Sorry, I'm still trying to narrow down where this issue might even begin.

                        1 Reply Last reply Reply Quote 0
                        • scottalanmillerS
                          scottalanmiller
                          last edited by

                          I use Chrome on an up to date Nexus 7, no issues.

                          Mike RalstonM 1 Reply Last reply Reply Quote 0
                          • DashrenderD
                            Dashrender @FiyaFly
                            last edited by

                            @FiyaFly said:

                            Galaxy S4 - AT&T - ? - 4.4.2 - 34.0.1847.114 - 1.5.28 - Yes*

                            *- This has been resolved with a factory reset.

                            I'm guessing this was mine.
                            I have been using both Wifi and 4G.
                            the problem only seems to be resolved in Chrome, not the default Android browser.

                            FiyaFlyF Mike RalstonM 2 Replies Last reply Reply Quote 0
                            • Mike RalstonM
                              Mike Ralston @scottalanmiller
                              last edited by Mike Ralston

                              @scottalanmiller said:

                              I use Chrome on an up to date Nexus 7, no issues.

                              In my experience, the Nexus 7 is one of the most stable Android devices. My personal favorite for testing and troubleshooting Android.

                              1 Reply Last reply Reply Quote 0
                              • FiyaFlyF
                                FiyaFly @Dashrender
                                last edited by

                                @Dashrender I see. And yes, to both you and @david.wiese those were your devices. Could you try removing the updates and trying again, both out of date and after updating the browser again?

                                1 Reply Last reply Reply Quote 0
                                • Mike RalstonM
                                  Mike Ralston @Dashrender
                                  last edited by Mike Ralston

                                  @Dashrender We've been testing internally on separate S4's. Would you mind being a guinea pig once more?
                                  EDIT I'm mistaken, the Razr Maxx and the S4 listed in the root post are yours.

                                  1 Reply Last reply Reply Quote 0
                                  • DashrenderD
                                    Dashrender @Mike Ralston
                                    last edited by

                                    @Mike-Ralston said:

                                    Perhaps firewall is an issue???

                                    I'm going to try on 4G only now to see if my office firewall is causing an issue.

                                    1 Reply Last reply Reply Quote 0
                                    • david.wieseD
                                      david.wiese
                                      last edited by

                                      I will try that this evening and report back

                                      1 Reply Last reply Reply Quote 0
                                      • Mike RalstonM
                                        Mike Ralston
                                        last edited by

                                        It seems with the new update all issues have been solved. On both the VM's and physical devices, everything works fine, except that pesky Nexus 10 with the format. This issue is now closed!

                                        scottalanmillerS 1 Reply Last reply Reply Quote 0
                                        • scottalanmillerS
                                          scottalanmiller @Mike Ralston
                                          last edited by

                                          @Mike-Ralston said:

                                          It seems with the new update all issues have been solved. On both the VM's and physical devices, everything works fine, except that pesky Nexus 10 with the format. This issue is now closed!

                                          Cool. The update includes a new front end that might alter things.

                                          1 Reply Last reply Reply Quote 0
                                          • Mike RalstonM
                                            Mike Ralston
                                            last edited by

                                            That it did, fixed a nice number of issues.

                                            1 Reply Last reply Reply Quote 0
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