HP response time
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You would think that they would be aware that people would be discussing every case of them not responding. None of this kind of stuff ever stays private any longer.
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I really don't believe in dragging things out like that but when it comes to the vendors.
Received an email from HP at 17:41 Friday, apparently they tried to contact by phone, was told to send an email to support quoting a case number.
7 Business days since contacting support, no sign of it being sorted quickly, It's actually cheaper now to buy a unit from another vendor/reseller and get a refund on this unit.
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@Breffni-Potter said:
I really don't believe in dragging things out like that but when it comes to the vendors.
Received an email from HP at 17:41 Friday, apparently they tried to contact by phone, was told to send an email to support quoting a case number.
7 Business days since contacting support, no sign of it being sorted quickly, It's actually cheaper now to buy a unit from another vendor/reseller and get a refund on this unit.
Several years ago when I bought a laptop from BestBuy - that is what I did. They had it to replace the hard drive which was failing (I had Chat logs from the Maker to validate) - but BB just had to do their own thing... They lost it in their own storage to be shipped to the repair depot...
Since it never got shipped, I got a store credit and went and bought direct from DELL..
I have taken a risk in buying from BB ... but thus far has been good.
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Still carries on...
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Wow, that is just crazy!!
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Spoke to someone else at HP.
Straight up return & refund now. Ordering a machine from somewhere else.
Laptop hopefully collected on Monday.
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Oh this is hilarious.
Seems I have the only review of HP online store on trust pilot.
