Another "Give me a Title" thread
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@Nic said:
@Kelly said:
@Nic said:
So SAM - what's the generic title for a jack-of-all-trades IT person then?
Who does Systems and Network Administration for a majority of their time.
Yeah, or who just does everything IT - the lone IT person at an SMB.
The old title that seemed to be standard around 2000 when the market was booming was "LAN Admin" - the person who managed all the devices on the LAN but generally ran only a single office. It's a generalist title. I never liked it, but it was standard and never overlapped with any enterprise titles.
I prefer something like IT Admin, IT Generalist, SMB IT Generalist. Admin and Generalist are really the core "type" components that seem to need to be in the name. Nothing that singles out servers, networks or other non-majority job component should exist unless doing that job as the majority.
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@scottalanmiller said:
@Nic said:
@Kelly said:
@Nic said:
So SAM - what's the generic title for a jack-of-all-trades IT person then?
Who does Systems and Network Administration for a majority of their time.
Yeah, or who just does everything IT - the lone IT person at an SMB.
The old title that seemed to be standard around 2000 when the market was booming was "LAN Admin" - the person who managed all the devices on the LAN but generally ran only a single office. It's a generalist title. I never liked it, but it was standard and never overlapped with any enterprise titles.
I prefer something like IT Admin, IT Generalist, SMB IT Generalist. Admin and Generalist are really the core "type" components that seem to need to be in the name. Nothing that singles out servers, networks or other non-majority job component should exist unless doing that job as the majority.
I could go for IT Admin for @hobbit666. It recognizes that his tasks have administration elements to them, but are general to IT.
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@Kelly said:
@scottalanmiller said:
@Nic said:
@Kelly said:
@Nic said:
So SAM - what's the generic title for a jack-of-all-trades IT person then?
Who does Systems and Network Administration for a majority of their time.
Yeah, or who just does everything IT - the lone IT person at an SMB.
The old title that seemed to be standard around 2000 when the market was booming was "LAN Admin" - the person who managed all the devices on the LAN but generally ran only a single office. It's a generalist title. I never liked it, but it was standard and never overlapped with any enterprise titles.
I prefer something like IT Admin, IT Generalist, SMB IT Generalist. Admin and Generalist are really the core "type" components that seem to need to be in the name. Nothing that singles out servers, networks or other non-majority job component should exist unless doing that job as the majority.
I could go for IT Admin for @hobbit666. It recognizes that his tasks have administration elements to them, but are general to IT.
Yeah I'll go along with that too. IT admin as the most general title that isn't just helpdesk monkey.
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@Kelly said:
@scottalanmiller said:
@Nic said:
@Kelly said:
@Nic said:
So SAM - what's the generic title for a jack-of-all-trades IT person then?
Who does Systems and Network Administration for a majority of their time.
Yeah, or who just does everything IT - the lone IT person at an SMB.
The old title that seemed to be standard around 2000 when the market was booming was "LAN Admin" - the person who managed all the devices on the LAN but generally ran only a single office. It's a generalist title. I never liked it, but it was standard and never overlapped with any enterprise titles.
I prefer something like IT Admin, IT Generalist, SMB IT Generalist. Admin and Generalist are really the core "type" components that seem to need to be in the name. Nothing that singles out servers, networks or other non-majority job component should exist unless doing that job as the majority.
I could go for IT Admin for @hobbit666. It recognizes that his tasks have administration elements to them, but are general to IT.
And then, of course, levels like "Senior" and "Lead" can preface that still.
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@scottalanmiller said:
@Kelly said:
@scottalanmiller said:
@Nic said:
@Kelly said:
@Nic said:
So SAM - what's the generic title for a jack-of-all-trades IT person then?
Who does Systems and Network Administration for a majority of their time.
Yeah, or who just does everything IT - the lone IT person at an SMB.
The old title that seemed to be standard around 2000 when the market was booming was "LAN Admin" - the person who managed all the devices on the LAN but generally ran only a single office. It's a generalist title. I never liked it, but it was standard and never overlapped with any enterprise titles.
I prefer something like IT Admin, IT Generalist, SMB IT Generalist. Admin and Generalist are really the core "type" components that seem to need to be in the name. Nothing that singles out servers, networks or other non-majority job component should exist unless doing that job as the majority.
I could go for IT Admin for @hobbit666. It recognizes that his tasks have administration elements to them, but are general to IT.
And then, of course, levels like "Senior" and "Lead" can preface that still.
Senior Reboot Monkey:
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@scottalanmiller said:
@quicky2g said:
@scottalanmiller said:
@quicky2g said:
@Kelly said:
@Nic said:
So SAM - what's the generic title for a jack-of-all-trades IT person then?
Who does Systems and Network Administration for a majority of their time.
I only know 1 guy that does. We have 10+ offices. He's our internal admin for networking, systems, voice, security, PC's, printers, mobile stuff, etc. He's a true jack of all trades. He's 1 of the only people I know that's good at everything and great at a few other things. All of our offices are fairly small though.
So his server and router/switch time is over 50% of his total workload with all of that other stuff? If so, why pay someone that skilled to fix printers?
I'm not sure how his day breaks down but I know it fluctuates. Some days he's 80% networking and some days 80% systems. I doubt any days are 80% printers, but he's the guy who has to tie up all the loose ends when the technician level employees can't figure things out. When he can't figure something out, he goes to specialists.
What networking is he running into with 10 offices? How much internal routing and switching do you have?
Multiple WAN connections at each site (BGP/MPLS for internal and broadband for internet), Adtran routers, Cisco ASA, Avaya switch stacks, Aerohive wireless, lab environments, multiple data centers, monitoring all of it....plenty of networking for 1 guy. He's working on a point to point long haul gig wireless connection with Ubiquiti lately. Huge chunks of it don't have issues on a day to day basis but then there's other days when he's upgrading equipment, troubleshooting failed gear, new routing, VLAN port assignments, firewall ACL's, wireless authentication, etc. There's enough networking that a few of us have to help him from time to time.
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How many staff does Ronco have these days?
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@scottalanmiller said:
How many staff does Ronco have these days?
I think the whole company is 300 or so. Internal IT is 2 system/network admins and a few desktop people. Then there are specialized groups like mine that usually deal with external customers but we help on internal IT projects too. For example I special in Aerohive wireless so I mainly manage our internal wireless but others have access and do some troubleshooting. Our Microsoft group also works extensively on the voice side but internal IT also has a big hand in it. Definitely doesn't seem like a typical way a company runs but somehow works for us. Have heard a few other consulting companies run in a similar fashion once they get big enough and need dedicated internal IT staff.
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We don't use dedicated internal IT staff either. When you have all those consulting resources, it is hard to justify getting someone to handle their IT for them.
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@Kelly said:
@Nic said:
So SAM - what's the generic title for a jack-of-all-trades IT person then?
Who does Systems and Network Administration for a majority of their time.
At my last job, I did. It was roughly split half and half. I'd spend half my time chasing down network issues and tweaking switch configurations and adjusting VLANs as needed on a campus with ~800 students and 200 staff / faculty. The other half of the time was spent working on servers doing upgrades, updates, and checking to make sure backups worked. For my first year or so there, I did a lot of desk-side support, but that tapered off after we got the IT team to have good folks in that role.
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@scottalanmiller said:
We don't use dedicated internal IT staff either. When you have all those consulting resources, it is hard to justify getting someone to handle their IT for them.
I guess it comes down to "who makes the decisions and keeps things consistent between offices?" when all your offices need upgraded equipment or new servers or new printers or troubleshooting. If it was just a few offices and a simple network/server environment it would be so much easier. I think that's why we have dedicated staff.
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@dafyre said:
@Kelly said:
@Nic said:
So SAM - what's the generic title for a jack-of-all-trades IT person then?
Who does Systems and Network Administration for a majority of their time.
At my last job, I did. It was roughly split half and half. I'd spend half my time chasing down network issues and tweaking switch configurations and adjusting VLANs as needed on a campus with ~800 students and 200 staff / faculty. The other half of the time was spent working on servers doing upgrades, updates, and checking to make sure backups worked. For my first year or so there, I did a lot of desk-side support, but that tapered off after we got the IT team to have good folks in that role.
At 1K+ staff you are starting to edge away from the SMB. That starts to warrant a networking title. Maybe Networking Tech, but networking. Certainly if you really top 50% of workload.
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@quicky2g said:
@scottalanmiller said:
We don't use dedicated internal IT staff either. When you have all those consulting resources, it is hard to justify getting someone to handle their IT for them.
I guess it comes down to "who makes the decisions and keeps things consistent between offices?" when all your offices need upgraded equipment or new servers or new printers or troubleshooting. If it was just a few offices and a simple network/server environment it would be so much easier. I think that's why we have dedicated staff.
We are global and fully decentralized so makes far less sense here.
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@scottalanmiller said:
@dafyre said:
@Kelly said:
@Nic said:
So SAM - what's the generic title for a jack-of-all-trades IT person then?
Who does Systems and Network Administration for a majority of their time.
At my last job, I did. It was roughly split half and half. I'd spend half my time chasing down network issues and tweaking switch configurations and adjusting VLANs as needed on a campus with ~800 students and 200 staff / faculty. The other half of the time was spent working on servers doing upgrades, updates, and checking to make sure backups worked. For my first year or so there, I did a lot of desk-side support, but that tapered off after we got the IT team to have good folks in that role.
At 1K+ staff you are starting to edge away from the SMB. That starts to warrant a networking title. Maybe Networking Tech, but networking. Certainly if you really top 50% of workload.
It was ~1k End-users in all. (Just out of curiosity): Does it matter to you that 800 of them were students, and only ~200 of them were Facutly and/or staff -- or do you lump them all together into the "End user" category?
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@dafyre said:
@scottalanmiller said:
@dafyre said:
@Kelly said:
@Nic said:
So SAM - what's the generic title for a jack-of-all-trades IT person then?
Who does Systems and Network Administration for a majority of their time.
At my last job, I did. It was roughly split half and half. I'd spend half my time chasing down network issues and tweaking switch configurations and adjusting VLANs as needed on a campus with ~800 students and 200 staff / faculty. The other half of the time was spent working on servers doing upgrades, updates, and checking to make sure backups worked. For my first year or so there, I did a lot of desk-side support, but that tapered off after we got the IT team to have good folks in that role.
At 1K+ staff you are starting to edge away from the SMB. That starts to warrant a networking title. Maybe Networking Tech, but networking. Certainly if you really top 50% of workload.
It was ~1k End-users in all. (Just out of curiosity): Does it matter to you that 800 of them were students, and only ~200 of them were Facutly and/or staff -- or do you lump them all together into the "End user" category?
From an IT perspective, is there any difference? IT normally refers to uses, not categories of users. Except other IT staff and/or developers as a special group, sometimes.
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I think the only time you wouldn't count them is if you don't have to do anything to support them - but then why would they even be on your radar?
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@scottalanmiller said:
@dafyre said:
@scottalanmiller said:
@dafyre said:
@Kelly said:
@Nic said:
So SAM - what's the generic title for a jack-of-all-trades IT person then?
Who does Systems and Network Administration for a majority of their time.
At my last job, I did. It was roughly split half and half. I'd spend half my time chasing down network issues and tweaking switch configurations and adjusting VLANs as needed on a campus with ~800 students and 200 staff / faculty. The other half of the time was spent working on servers doing upgrades, updates, and checking to make sure backups worked. For my first year or so there, I did a lot of desk-side support, but that tapered off after we got the IT team to have good folks in that role.
At 1K+ staff you are starting to edge away from the SMB. That starts to warrant a networking title. Maybe Networking Tech, but networking. Certainly if you really top 50% of workload.
It was ~1k End-users in all. (Just out of curiosity): Does it matter to you that 800 of them were students, and only ~200 of them were Facutly and/or staff -- or do you lump them all together into the "End user" category?
From an IT perspective, is there any difference? IT normally refers to uses, not categories of users. Except other IT staff and/or developers as a special group, sometimes.
Faculty will always be more of a pain because they need "special" access to servers, applications, and networks. I'd consider them separate from an IT perspective just because of the extra headaches they cause.
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@quicky2g said:
@scottalanmiller said:
@dafyre said:
@scottalanmiller said:
@dafyre said:
@Kelly said:
@Nic said:
So SAM - what's the generic title for a jack-of-all-trades IT person then?
Who does Systems and Network Administration for a majority of their time.
At my last job, I did. It was roughly split half and half. I'd spend half my time chasing down network issues and tweaking switch configurations and adjusting VLANs as needed on a campus with ~800 students and 200 staff / faculty. The other half of the time was spent working on servers doing upgrades, updates, and checking to make sure backups worked. For my first year or so there, I did a lot of desk-side support, but that tapered off after we got the IT team to have good folks in that role.
At 1K+ staff you are starting to edge away from the SMB. That starts to warrant a networking title. Maybe Networking Tech, but networking. Certainly if you really top 50% of workload.
It was ~1k End-users in all. (Just out of curiosity): Does it matter to you that 800 of them were students, and only ~200 of them were Facutly and/or staff -- or do you lump them all together into the "End user" category?
From an IT perspective, is there any difference? IT normally refers to uses, not categories of users. Except other IT staff and/or developers as a special group, sometimes.
Faculty will always be more of a pain because they need "special" access to servers, applications, and networks. I'd consider them separate from an IT perspective just because of the extra headaches they cause.
Yes but there are always pools of high pain users and low pain users in any business. The percentages are probably similar.
