Solved difference between IP PBX and IP Centrex
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@Dashrender said:
So explain how you bill this?
Super easy... it's a flat rate for a capacity level. Only one level is common as we never see customers go over it. Customers who want a live active/active failover system pay for two. Same as every server everywhere bills for capacity. Just opex, not capex. So same model as any cloud IaaS service, just monthly not hourly.
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@scottalanmiller said:
@Dashrender said:
So explain how you bill this?
Super easy... it's a flat rate for a capacity level. Only one level is common as we never see customers go over it. Customers who want a live active/active failover system pay for two. Same as every server everywhere bills for capacity. Just opex, not capex. So same model as any cloud IaaS service, just monthly not hourly.
Frankly I was hoping to see some numbers.
Something like...
for 1-10 lines we charge X per line
for 10-50 lines we charge y per line
etc.
DIDs are z more per month, etc. -
That wouldn't be capacity based if there was a breakdown like that. For all intents and purposes it is a set price because the base package handles so much. If you were a large business with 1,000 lines or something I could see that needing to change. But we have big, nationally known brands on the system and some don't even bother to migrate up to larger packages when they are available because they get plenty of capacity as it is (our biggest customer is actually on a system with only 25% of the memory of our current base offering!!)
So while, in theory, there are tiers, it's all purely theoretical. It's just "how many PBXs do you want?
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@Dashrender said:
@scottalanmiller said:
@Dashrender said:
So explain how you bill this?
Super easy... it's a flat rate for a capacity level. Only one level is common as we never see customers go over it. Customers who want a live active/active failover system pay for two. Same as every server everywhere bills for capacity. Just opex, not capex. So same model as any cloud IaaS service, just monthly not hourly.
Frankly I was hoping to see some numbers.
Something like...
for 1-10 lines we charge X per line
for 10-50 lines we charge y per line
etc.
DIDs are z more per month, etc.The whole "Per line" is the wrong term. That is the legacy thinking that is so wrong with people when looking at VoIP costs.
Per the hosted model @scottalanmiller is talking about specifically. It is a charge for the PBX only. Nothing else. Your trunks are your own responsibility to pay for. This is the entire point of a hosted PBX. You pay them for ONLY the PBX. Not everything else. Of course @ntg would be happy to be the team configuring things for you too (so would @Bundy-Associates btw). But you pay for your own usage.
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And has it is hosted PBX, not Centrex, the trunks are not included, it is "bring your own trunks." So you can have existing lines that you just point over to it, you can get new ones, you can have one, multiple or even none if you only want an internal messaging platform.
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@scottalanmiller said:
And has it is hosted PBX, not Centrex, the trunks are not included, it is "bring your own trunks." So you can have existing lines that you just point over to it, you can get new ones, you can have one, multiple or even none if you only want an internal messaging platform.
aww, this was the part I wasn't understanding. You're only selling the PBX service, not the trunks themselves.. Gotcha! Now I understand the flat fee setup.
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That way you can find the right trunk service for you. VoicePulse, voip.ms, Verizon, whoever. You can mix and match, get multiple providers, go for something cheap.
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but i don't see the benefit behind paying only for the PBX service, everybody now can have his own PBX on premise, the key feature is how to connect to the PSTN network, and what make sense for me is to pay in order to get connected to the PSTN
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@IT-ADMIN said:
but i don't see the benefit behind paying only for the PBX service, everybody now can have his own PBX on premise, the key feature is how to connect to the PSTN network, and what make sense for me is to pay in order to get connected to the PSTN
You wouldn't be able to make your local system as reliable as Rackspace, Amazon, or Azure has made their's. Not to mention that even if you lose internet access locally your PBX will still be able to route calls, you could forward calls to users cell phones or even pick up the handset and move it someplace else that has internet access. Even if no one is able to do either of those things your voicemail would still be accessible.
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@IT-ADMIN said:
but i don't see the benefit behind paying only for the PBX service, everybody now can have his own PBX on premise, the key feature is how to connect to the PSTN network, and what make sense for me is to pay in order to get connected to the PSTN
Many places outside of Qatar this is not the best way to get reliable service. Your problem is government imposed monopoly.
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@JaredBusch said:
@IT-ADMIN said:
but i don't see the benefit behind paying only for the PBX service, everybody now can have his own PBX on premise, the key feature is how to connect to the PSTN network, and what make sense for me is to pay in order to get connected to the PSTN
Many places outside of Qatar this is not the best way to get reliable service. Your problem is government imposed monopoly.
Ah, I keep forgetting the Qatar angle. Sorry my previous comment really doesn't fit in this situation.
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@IT-ADMIN said:
but i don't see the benefit behind paying only for the PBX service, everybody now can have his own PBX on premise, the key feature is how to connect to the PSTN network, and what make sense for me is to pay in order to get connected to the PSTN
Like any enterprise server, having on premises is a niche need, not a "standard use case." I'm not saying that it should always be hosted in a datacenter, but getting your servers into enterprise datacenters (colo, cloud computing, whatever) is the majority use case for reliably computing (just meaning 51%+.) If your PBX is critical, why would you have it on premises unless you were in a special case where you primarily need calls in house rather than out of house?
PBXs are actually one of the first workloads that you send off to the datacenter because their usefulness when the PSTN disconnects is effectively zero (with only the rarest exceptions.)
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@IT-ADMIN said:
but i don't see the benefit behind paying only for the PBX service, everybody now can have his own PBX on premise, the key feature is how to connect to the PSTN network, and what make sense for me is to pay in order to get connected to the PSTN
All it would take is you wanting to not have a Qatar phone number and instantly having in house PBX would make little sense for you currently as well. It isn't just that you are in Qatar, it is solely that you are in Qatar and want a local phone number that makes things seem different there.
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yeah guys you are right, i forget the advantage that even if you have internet cut, you cab still have incoming calls alike if you have it on premise,
so i have a question here, you said that you host the PBX and you have nothing to do with connecting it to the PSTN, so how it is connected to the PSTN, is the customer pay the telephone company to provide you with the POTS lines or ISDN line or your service is limited to connect the PBX to the PSTN via internet telephony (voip trunk) -
@IT-ADMIN said:
so i have a question here, you said that you host the PBX and you have nothing to do with connecting it to the PSTN, so how it is connected to the PSTN, is the customer pay the telephone company to provide you with the POTS lines or ISDN line or your service is limited to connect the PBX to the PSTN via internet telephony (voip trunk)
VoicePulse, voip.ms or any trunk provider that you want. Same as if you hosted on premises. Nothing changes when it goes hosted except you get support and it is in an enterprise datacenter.
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This is VoIP, you would never get POTS or ISDN.
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great i understand now
thank you -
i know that you hate connecting the PBX via POTS or ISDN, lol
you are all the time recommending using Voip Providers
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@IT-ADMIN said:
i know that you hate connecting the PBX via POTS or ISDN, lol
you are all the time recommending using Voip ProvidersWell we are way past 2003. I recommend email over snail mail and telephones over screaming from tree tops.
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by the way, not all countries allow VOIP Providers, even the UAE (United Arab Emirat) the famous country in the middle east which has booming Dubai city, i had a conversation with @Ambarishrh who is working in UAE, he told me that they have the same problem, VOIP Providers are not allowed
i think that VOIP Providers are considered a dangerous threat to the ISP for this reason they prohibit them form making business in the country
