Problem attempting to patch Exchange 2007 (SBS2008)


  • Service Provider

    I have a client with an on site SBS server for which I am attempting to get all the components updated.

    Windows Updates are complete and Exchange was patch to SP3 a year or so ago.

    The problem I am having is a failure to apply Rollup Update 17. I checked the Exchange version, and it sure looks like it is raw SP3.

    img

    So I thought I would download Rollup Update 1 but it appears to be saying it is 14?

    img

    Looking at installed updates, this would explain it. Up until 14, seems to apready be applied?

    img

    Going to download 15 now and try that then.


  • Service Provider

    The error log is 220,000 rows. not going to dump it in here..

    But here are a few bits.

    === Verbose logging started: 8/29/2015  17:12:13  Build type: SHIP UNICODE 4.05.6002.00  Calling process: C:\Windows\System32\msiexec.exe ===
    MSI (c) (B4:78) [17:12:13:461]: Resetting cached policy values
    MSI (c) (B4:78) [17:12:13:461]: Machine policy value 'Debug' is 0
    MSI (c) (B4:78) [17:12:13:461]: ******* RunEngine:
    		   ******* Product: {24B2C164-DE66-44FE-B468-A46D9D5E6B31}
    		   ******* Action: 
    		   ******* CommandLine: **********
    MSI (c) (B4:78) [17:12:13:461]: Machine policy value 'DisableUserInstalls' is 0
    MSI (c) (B4:78) [17:12:13:477]: Cloaking enabled.
    MSI (c) (B4:78) [17:12:13:477]: Attempting to enable all disabled privileges before calling Install on Server
    MSI (c) (B4:78) [17:12:13:477]: End dialog not enabled
    MSI (c) (B4:78) [17:12:13:477]: Original package ==> C:\Windows\Installer\9e4e89.msi
    MSI (c) (B4:78) [17:12:13:477]: Package we're running from ==> C:\Windows\Installer\9e4e89.msi
    MSI (c) (B4:78) [17:12:13:524]: APPCOMPAT: looking for appcompat database entry with ProductCode '{24B2C164-DE66-44FE-B468-A46D9D5E6B31}'.
    MSI (c) (B4:78) [17:12:13:524]: APPCOMPAT: no matching ProductCode found in database.
    MSI (c) (B4:78) [17:12:13:555]: MSCOREE not loaded loading copy from system32
    MSI (c) (B4:78) [17:12:13:571]: Opening existing patch 'C:\Windows\Installer\2450d0.msp'.
    MSI (c) (B4:78) [17:12:13:571]: Opening existing patch 'C:\Windows\Installer\4548bc25.msp'.
    MSI (c) (B4:78) [17:12:13:571]: Opening existing patch 'C:\Windows\Installer\30d2dd04.msp'.
    MSI (c) (B4:78) [17:12:13:571]: Opening existing patch 'C:\Windows\Installer\9b12058e.msp'.
    MSI (c) (B4:78) [17:12:13:586]: Opening existing patch 'C:\Windows\Installer\37a812.msp'.
    MSI (c) (B4:78) [17:12:13:586]: Opening existing patch 'C:\Windows\Installer\1787be.msp'.
    MSI (c) (B4:78) [17:12:13:586]: Opening existing patch 'C:\Windows\Installer\4db72bbb.msp'.
    MSI (c) (B4:78) [17:12:13:586]: Opening existing patch 'C:\Windows\Installer\2ef9d4c5.msp'.
    MSI (c) (B4:78) [17:12:13:774]: Original patch ==> C:\Users\aciadmin\Downloads\Exchange2007-KB3056710-x64-EN.msp
    MSI (c) (B4:78) [17:12:13:774]: Patch we're running from ==> C:\Users\aciadmin\AppData\Local\Temp\9d12d1.msp
    MSI (c) (B4:78) [17:12:13:774]: SOFTWARE RESTRICTION POLICY: Verifying patch --> 'C:\Users\aciadmin\Downloads\Exchange2007-KB3056710-x64-EN.msp' against software restriction policy
    MSI (c) (B4:78) [17:12:13:774]: SOFTWARE RESTRICTION POLICY: C:\Users\aciadmin\Downloads\Exchange2007-KB3056710-x64-EN.msp has a digital signature
    MSI (c) (B4:78) [17:12:14:711]: SOFTWARE RESTRICTION POLICY: C:\Users\aciadmin\Downloads\Exchange2007-KB3056710-x64-EN.msp is permitted to run at the 'unrestricted' authorization level.
    MSI (c) (B4:78) [17:12:14:711]: SequencePatches starts. Product code: {24B2C164-DE66-44FE-B468-A46D9D5E6B31}, Product version: 8.3.83.6, Upgrade code: {176A0BF3-6A69-4EEB-95D6-F67F0E9751E0}, Product language 1033
    MSI (c) (B4:78) [17:12:14:774]: Full optimizations are not possible in the patch sequencer because new patch[es] had been added in the current transaction.
    MSI (c) (B4:78) [17:12:14:993]: The patch sequencer will optimize its execution by not checking the applicability of applied patches.
    

    ....

    === Logging stopped: 8/29/2015  17:23:45 ===
    MSI (c) (B4:78) [17:23:45:289]: Product: Microsoft Exchange Server - Update 'Update Rollup 17 for Exchange Server 2007 Service Pack 3 (KB3056710) 8.3.417.1' could not be installed. Error code 1603. Additional information is available in the log file C:\Users\aciadmin\AppData\Local\Temp\MSId12d0.LOG.
    
    MSI (c) (B4:78) [17:23:45:289]: Windows Installer installed an update. Product Name: Microsoft Exchange Server. Product Version: 8.3.83.6. Product Language: 1033. Update Name: Update Rollup 17 for Exchange Server 2007 Service Pack 3 (KB3056710) 8.3.417.1. Installation success or error status: 1603.
    
    MSI (c) (B4:78) [17:23:45:289]: Note: 1: 1729 
    MSI (c) (B4:78) [17:23:45:289]: Note: 1: 2262 2: Error 3: -2147287038 
    MSI (c) (B4:78) [17:23:45:305]: Transforming table Error.
    
    MSI (c) (B4:78) [17:23:45:305]: Transforming table Error.
    
    MSI (c) (B4:78) [17:23:45:305]: Note: 1: 2262 2: Error 3: -2147287038 
    MSI (c) (B4:78) [17:23:45:336]: Transforming table Error.
    
    MSI (c) (B4:78) [17:23:45:336]: Transforming table Error.
    
    MSI (c) (B4:78) [17:23:45:336]: Note: 1: 2262 2: Error 3: -2147287038 
    MSI (c) (B4:78) [17:23:45:351]: Transforming table Error.
    
    MSI (c) (B4:78) [17:23:45:367]: Transforming table Error.
    
    MSI (c) (B4:78) [17:23:45:367]: Note: 1: 2262 2: Error 3: -2147287038 
    MSI (c) (B4:78) [17:23:45:383]: Transforming table Error.
    
    MSI (c) (B4:78) [17:23:45:383]: Transforming table Error.
    
    MSI (c) (B4:78) [17:23:45:383]: Note: 1: 2262 2: Error 3: -2147287038 
    MSI (c) (B4:78) [17:23:45:414]: Transforming table Error.
    
    MSI (c) (B4:78) [17:23:45:414]: Transforming table Error.
    
    MSI (c) (B4:78) [17:23:45:414]: Note: 1: 2262 2: Error 3: -2147287038 
    MSI (c) (B4:78) [17:23:45:430]: Transforming table Error.
    
    MSI (c) (B4:78) [17:23:45:430]: Transforming table Error.
    
    MSI (c) (B4:78) [17:23:45:430]: Note: 1: 2262 2: Error 3: -2147287038 
    MSI (c) (B4:78) [17:23:45:461]: Transforming table Error.
    
    MSI (c) (B4:78) [17:23:45:461]: Transforming table Error.
    
    MSI (c) (B4:78) [17:23:45:461]: Note: 1: 2262 2: Error 3: -2147287038 
    MSI (c) (B4:78) [17:23:45:476]: Transforming table Error.
    
    MSI (c) (B4:78) [17:23:45:476]: Transforming table Error.
    
    MSI (c) (B4:78) [17:23:45:476]: Note: 1: 2262 2: Error 3: -2147287038 
    MSI (c) (B4:78) [17:23:45:508]: Transforming table Error.
    
    MSI (c) (B4:78) [17:23:45:508]: Transforming table Error.
    
    MSI (c) (B4:78) [17:23:45:508]: Note: 1: 2262 2: Error 3: -2147287038 
    MSI (c) (B4:78) [17:23:45:508]: Note: 1: 2262 2: Error 3: -2147287038 
    MSI (c) (B4:78) [17:23:45:523]: Transforming table Error.
    
    MSI (c) (B4:78) [17:23:45:523]: Transforming table Error.
    
    MSI (c) (B4:78) [17:23:45:523]: Note: 1: 2262 2: Error 3: -2147287038 
    MSI (c) (B4:78) [17:23:45:555]: Transforming table Error.
    
    MSI (c) (B4:78) [17:23:45:555]: Transforming table Error.
    
    MSI (c) (B4:78) [17:23:45:555]: Note: 1: 2262 2: Error 3: -2147287038 
    MSI (c) (B4:78) [17:23:45:570]: Transforming table Error.
    
    MSI (c) (B4:78) [17:23:45:570]: Transforming table Error.
    
    MSI (c) (B4:78) [17:23:45:570]: Note: 1: 2262 2: Error 3: -2147287038 
    MSI (c) (B4:78) [17:23:45:601]: Transforming table Error.
    
    MSI (c) (B4:78) [17:23:45:742]: Transforming table Error.
    
    MSI (c) (B4:78) [17:23:45:742]: Note: 1: 2262 2: Error 3: -2147287038 
    MSI (c) (B4:78) [17:23:45:758]: Transforming table Error.
    
    MSI (c) (B4:78) [17:23:45:758]: Transforming table Error.
    
    MSI (c) (B4:78) [17:23:45:758]: Note: 1: 2262 2: Error 3: -2147287038 
    MSI (c) (B4:78) [17:23:45:789]: Transforming table Error.
    
    MSI (c) (B4:78) [17:23:45:789]: Transforming table Error.
    
    MSI (c) (B4:78) [17:23:45:789]: Note: 1: 2262 2: Error 3: -2147287038 
    MSI (c) (B4:78) [17:23:45:805]: Transforming table Error.
    
    MSI (c) (B4:78) [17:23:45:805]: Transforming table Error.
    
    MSI (c) (B4:78) [17:23:45:805]: Note: 1: 2262 2: Error 3: -2147287038 
    MSI (c) (B4:78) [17:23:45:836]: Transforming table Error.
    
    MSI (c) (B4:78) [17:23:45:836]: Transforming table Error.
    
    MSI (c) (B4:78) [17:23:45:836]: Note: 1: 2262 2: Error 3: -2147287038 
    MSI (c) (B4:78) [17:23:45:851]: Transforming table Error.
    
    MSI (c) (B4:78) [17:23:45:867]: Transforming table Error.
    
    MSI (c) (B4:78) [17:23:45:867]: Note: 1: 2262 2: Error 3: -2147287038 
    MSI (c) (B4:78) [17:23:45:867]: Product: Microsoft Exchange Server -- Configuration failed.
    
    MSI (c) (B4:78) [17:23:45:867]: Windows Installer reconfigured the product. Product Name: Microsoft Exchange Server. Product Version: 8.3.83.6. Product Language: 1033. Reconfiguration success or error status: 1603.
    
    MSI (c) (B4:78) [17:23:45:867]: Attempting to delete file C:\Users\aciadmin\AppData\Local\Temp\9d12d1.msp
    MSI (c) (B4:78) [17:23:45:867]: Unable to delete the file. LastError = 32
    MSI (c) (B4:78) [17:23:45:883]: Grabbed execution mutex.
    MSI (c) (B4:78) [17:23:45:883]: Cleaning up uninstalled install packages, if any exist
    MSI (c) (B4:78) [17:23:45:883]: Attempting to delete file C:\Users\aciadmin\AppData\Local\Temp\9d12d1.msp
    MSI (c) (B4:78) [17:23:45:898]: MainEngineThread is returning 1603
    === Verbose logging stopped: 8/29/2015  17:23:45 ===

  • Service Provider

    No joy..
    img


  • Service Provider

    I think the biggest problem here is what version of Exchange is this thing really running?

    The powershell cmdlet clearly states unpatched Exchange 2007 SP3. But Windows update history says it is up to Rollup Update 14..



  • This might sound daft but did you "Run As" Administrator?



  • That version the Powershell is spitting out is a really weird version number (in OP).

    http://social.technet.microsoft.com/wiki/contents/articles/240.exchange-server-and-update-rollup-build-numbers.aspx
    ^ that link says that Microsoft Exchange Server 2007 SP3 (no RU) is version 8.3.083.6
    Which your log file dump also says that it is

    MSI (c) (B4:78) [17:12:14:711]: SequencePatches starts. Product code: {24B2C164-DE66-44FE-B468-A46D9D5E6B31}, Product version: 8.3.83.6, Upgrade code: {176A0BF3-6A69-4EEB-95D6-F67F0E9751E0}, Product language 1033
    MSI (c) (B4:78) [17:12:14:774]: Full optimizations are not possible in the patch sequencer because new patch[es] had been added in the current transaction.
    MSI (c) (B4:78) [17:12:14:993]: The patch sequencer will optimize its execution by not checking the applicability of applied patches.

    MSI (c) (B4:78) [17:23:45:289]: Windows Installer installed an update. Product Name: Microsoft Exchange Server. Product Version: 8.3.83.6. Product Language: 1033. Update Name: Update Rollup 17 for Exchange Server 2007 Service Pack 3 (KB3056710) 8.3.417.1. Installation success or error status: 1603.

    EDIT: Version numbers link http://social.technet.microsoft.com/wiki/contents/articles/240.exchange-server-and-update-rollup-build-numbers.aspx





  • Did you reboot before attempting to install the RU?


  • Service Provider

    @nadnerB said:

    Did you reboot before attempting to install the RU?

    Rebooted multiple times over the weekend.


  • Service Provider

    @nadnerB said:

    Have you seen this: https://support.microsoft.com/en-us/kb/2784788 ?

    No, and that is not it after searching more carefully.


  • Service Provider

    the log has this.

    MSI (c) (B4:78) [17:12:13:571]: Opening existing patch 'C:\Windows\Installer\2450d0.msp'.
    MSI (c) (B4:78) [17:12:13:571]: Opening existing patch 'C:\Windows\Installer\4548bc25.msp'.
    MSI (c) (B4:78) [17:12:13:571]: Opening existing patch 'C:\Windows\Installer\30d2dd04.msp'.
    MSI (c) (B4:78) [17:12:13:571]: Opening existing patch 'C:\Windows\Installer\9b12058e.msp'.
    MSI (c) (B4:78) [17:12:13:586]: Opening existing patch 'C:\Windows\Installer\37a812.msp'.
    MSI (c) (B4:78) [17:12:13:586]: Opening existing patch 'C:\Windows\Installer\1787be.msp'.
    MSI (c) (B4:78) [17:12:13:586]: Opening existing patch 'C:\Windows\Installer\4db72bbb.msp'.
    MSI (c) (B4:78) [17:12:13:586]: Opening existing patch 'C:\Windows\Installer\2ef9d4c5.msp'.
    MSI (c) (B4:78) [17:12:13:774]: Original patch ==> C:\Users\aciadmin\Downloads\Exchange2007-KB3056710-x64-EN.msp
    

    It does find these apparently..

    MSI (c) (B4:78) [17:12:14:993]: PatchGUID: {72C048CD-EEE3-4D28-9140-E41E7773EDA5}	ResultantVersion: 8.3.83.6	PatchFamily: E12_DAT	Sequence: 8.3.279.3	Order: 0
    MSI (c) (B4:78) [17:12:14:993]: PatchGUID: {3CB9909C-1466-4F1A-89C7-72B3BBD61D81}	ResultantVersion: 8.3.83.6	PatchFamily: E12_DAT	Sequence: 8.3.279.5	Order: 1
    MSI (c) (B4:78) [17:12:14:993]: PatchGUID: {E9730840-6730-446B-BBAE-1866F024031E}	ResultantVersion: 8.3.83.6	PatchFamily: E12_DAT	Sequence: 8.3.297.2	Order: 2
    MSI (c) (B4:78) [17:12:14:993]: PatchGUID: {C0DBC2AC-7FA8-46AF-A389-179FAB1D8102}	ResultantVersion: 8.3.83.6	PatchFamily: E12_DAT	Sequence: 8.3.298.3	Order: 3
    MSI (c) (B4:78) [17:12:14:993]: PatchGUID: {9750A7B7-545E-473F-B2BA-5D79157CC280}	ResultantVersion: 8.3.83.6	PatchFamily: E12_DAT	Sequence: 8.3.327.1	Order: 4
    MSI (c) (B4:78) [17:12:14:993]: PatchGUID: {193F22C5-6469-44B9-BBC3-067C725B3FE0}	ResultantVersion: 8.3.83.6	PatchFamily: E12_DAT	Sequence: 8.3.342.4	Order: 5
    MSI (c) (B4:78) [17:12:14:993]: PatchGUID: {373F441B-FE35-42C4-8A6B-84BB431C609D}	ResultantVersion: 8.3.83.6	PatchFamily: E12_DAT	Sequence: 8.3.348.2	Order: 6
    MSI (c) (B4:78) [17:12:14:993]: PatchGUID: {CE370EC7-8AF5-43BE-829C-73CEF5598C5D}	ResultantVersion: 8.3.83.6	PatchFamily: E12_DAT	Sequence: 8.3.379.2	Order: 7
    MSI (c) (B4:78) [17:12:14:993]: PatchGUID: {BF73925F-9C98-444F-9455-8DC63A79B9C2}	ResultantVersion: 8.3.83.6	PatchFamily: E12_DAT	Sequence: 8.3.417.1	Order: 8
    

    That looksa like it started with update rollup 8
    http://social.technet.microsoft.com/wiki/contents/articles/240.exchange-server-and-update-rollup-build-numbers.aspx#D

    This list precisely matches the Windows update history screen.


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