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    cannot access gmail when bypassing proxy server (sometimes not always !!!!????)

    Scheduled Pinned Locked Moved IT Discussion
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    • IT-ADMINI
      IT-ADMIN
      last edited by

      ok, my network map is the following, if someone can guess with me why this problem happen only sometimes,

      map.JPG

      thank you so much fir any clarification ...

      1 Reply Last reply Reply Quote 0
      • scottalanmillerS
        scottalanmiller
        last edited by

        Thanks, that helps a lot.

        1 Reply Last reply Reply Quote 0
        • IT-ADMINI
          IT-ADMIN
          last edited by

          hopefully someone give me an explanation why this problem occur

          1 Reply Last reply Reply Quote 0
          • scottalanmillerS
            scottalanmiller
            last edited by

            We're wracking our brains on this but it is very odd, which, of course, is why you are having the issue 🙂

            My only guess is that it has to do with the transparent proxy situation. The proxy is in line for all traffic, so it might be somehow interfering in an unpredictable way, but I cannot determine how.

            1 Reply Last reply Reply Quote 0
            • IT-ADMINI
              IT-ADMIN
              last edited by

              hhhh
              tell my Mr Scott, did you ever face such situation when you find yourself unable to explain the cause of a problem, you can imagine how it is embarrassing, especially in the business environment, when your manager tell you : why you didn't find a solution for this problem, lol

              scottalanmillerS 1 Reply Last reply Reply Quote 0
              • IT-ADMINI
                IT-ADMIN
                last edited by

                but i think only people like me who lack strong experience who face this problem

                scottalanmillerS 1 Reply Last reply Reply Quote 0
                • scottalanmillerS
                  scottalanmiller @IT-ADMIN
                  last edited by

                  @IT-ADMIN said:

                  but i think only people like me who lack strong experience who face this problem

                  Everyone does. The real difference with experience, I think, is recognizing when troubleshooting something complex is not a good use of time and working around it or approaching it differently helps. Of course, with experience, your troubleshooting will improve so you solve a higher percentage of challenges, but the challenges tend to get harder too.

                  In your case, I recommend working around, at least temporarily so that you can make the business happy and deal with finding an "ideal" solution when time allows.

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                  • scottalanmillerS
                    scottalanmiller @IT-ADMIN
                    last edited by

                    @IT-ADMIN said:

                    hhhh
                    tell my Mr Scott, did you ever face such situation when you find yourself unable to explain the cause of a problem, you can imagine how it is embarrassing, especially in the business environment, when your manager tell you : why you didn't find a solution for this problem, lol

                    Yes, all the time. It's the nature of such a complex business. IT systems have so many moving parts and so many of them (millions, literally) over which we have no direct control. There is no way for the IT department to have total control, it's just not possible. Sometimes things cannot be solved in any reasonable way.

                    1 Reply Last reply Reply Quote 1
                    • IT-ADMINI
                      IT-ADMIN
                      last edited by

                      thank you very much for you consolidation

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                      • NaraN
                        Nara
                        last edited by

                        Sorry, but I've been away for a while. Are you still working on figuring out the issue, or did you move on to another product?

                        scottalanmillerS 1 Reply Last reply Reply Quote 0
                        • scottalanmillerS
                          scottalanmiller @Nara
                          last edited by

                          @Nara said:

                          Sorry, but I've been away for a while. Are you still working on figuring out the issue, or did you move on to another product?

                          Did you manage to reset your password?

                          NaraN 1 Reply Last reply Reply Quote 0
                          • NaraN
                            Nara @scottalanmiller
                            last edited by

                            @scottalanmiller said:

                            @Nara said:

                            Sorry, but I've been away for a while. Are you still working on figuring out the issue, or did you move on to another product?

                            Did you manage to reset your password?

                            Yep!

                            scottalanmillerS 1 Reply Last reply Reply Quote 0
                            • scottalanmillerS
                              scottalanmiller @Nara
                              last edited by

                              @Nara said:

                              @scottalanmiller said:

                              @Nara said:

                              Sorry, but I've been away for a while. Are you still working on figuring out the issue, or did you move on to another product?

                              Did you manage to reset your password?

                              Yep!

                              🙂 Glad that they got that fixed. I know that it affected a few people at least.

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                              • IT-ADMINI
                                IT-ADMIN
                                last edited by

                                yes i resolve that issue finally, i get all users pass through the pfSense, then i enter unrestricted IPs, and it work fine till now !

                                thank you very much

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                                • scottalanmillerS
                                  scottalanmiller
                                  last edited by

                                  🙂 glad that you got it working.

                                  1 Reply Last reply Reply Quote 0
                                  • IT-ADMINI
                                    IT-ADMIN
                                    last edited by

                                    thank you Sir, glad to hear that from you
                                    i hope that weird problem will not come again,,,,lol

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                                    • scottalanmillerS
                                      scottalanmiller
                                      last edited by

                                      Fingers crossed 🙂

                                      1 Reply Last reply Reply Quote 0
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