Issue at Internet

scottalanmiller

@thecreativeone91 said:

a trace route would give you more information as to where the packets are getting dropped. Have you checked to see if DNS is actually resolving it as well?

Well if it can be pinged, we know that the traceroute will be okay and that DNS is resolving.

scottalanmiller

Check the proxy settings, they affect only the browsers and not other functions (normally.)

A Former User

@scottalanmiller said:

@thecreativeone91 said:

a trace route would give you more information as to where the packets are getting dropped. Have you checked to see if DNS is actually resolving it as well?

Well if it can be pinged, we know that the traceroute will be okay and that DNS is resolving.

I read it as can't be pinged on my phone.

handsofqwerty

@scottalanmiller said:

Check the proxy settings, they affect only the browsers and not other functions (normally.)

This. I see this a lot. Reset IE but don't delete personal data.

For IE
Go to Internet Options > Advanced > Reset... > Reset

For Firefox
Enter this in the address bar with nothing else "about:support" > Refresh Firefox...

For Chrome
Go to this URL: chrome://settings/resetProfileSettings > Reset browser settings

For more reference, see here: http://www.howtogeek.com/171924/how-to-reset-your-web-browser-to-its-default-settings/

Lakshmana

@handsofqwerty Every browser is resetted but the gmail or google are not event coming.but pinging of google is possible and gmail is also pinging.

scottalanmiller

@Lakshmana said:

@handsofqwerty Every browser is resetted but the gmail or google are not event coming.but pinging of google is possible and gmail is also pinging.

Did you look at the proxy settings to make sure that they are clear?

Lakshmana

@scottalanmiller There is no proxyy

scottalanmiller

@Lakshmana said:

@scottalanmiller There is no proxyy

Then reinstall, this suggests that you have been hacked.

scottalanmiller

@Lakshmana said:

@scottalanmiller There is no proxyy

Just to verify.... how did you check that?

Lakshmana

@scottalanmiller I verified in browser Change Proxy Settings-->LAN Settings-->Use a Proxy Server option is not checked.There are MS Word File of about 40 which cannot be deleted

scottalanmiller

@Lakshmana said:

There are MS Word File of about 40 which cannot be deleted

How does this related? This feels very out of context.

scottalanmiller

What is a "Word file of about 40" mean?

Lakshmana

yes.this confusion came to me while tried to solve the issue

scottalanmiller

@Lakshmana said:

yes.this confusion came to me while tried to solve the issue

Not as much as it is confusing me. Where did the statement come from? What prompted you to say it?

Lakshmana

@scottalanmiller OK PLease wait.There are about 40 files of docx is present in C drive of the system which was not able to delete since it is not the user files. there is no error came in event viewer also

scottalanmiller

@Lakshmana said:

@scottalanmiller OK PLease wait.There are about 40 files of docx is present in C drive of the system which was not able to delete since it is not the user files. there is no error came in event viewer also

Okay, that makes a little more sense. But what does this have to do with the Internet Issues?