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    Pertino slow file transfer

    Scheduled Pinned Locked Moved IT Discussion
    pertino
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    • scottalanmillerS
      scottalanmiller
      last edited by

      Let's see if @Josh can find out if there are instances closer to you. We've had some slowness issues and they just had to rebalance where the system was located and it sped right up.

      1 Reply Last reply Reply Quote 0
      • AmbarishrhA
        Ambarishrh
        last edited by

        That would be amazing. If I could get this speed issue fixed, I might be able to convince it to be used in our company, giving us access from any device!

        1 Reply Last reply Reply Quote 0
        • J
          Josh Vendor
          last edited by

          @Ambarishrh Have you tried Windows to Windows? We've seen some serious challenges with SMB shares from Windows to Mac. If performance is the same then it could be latency as you're probably connecting to a vSwitch in Amsterdam, but we've even heard good things from users in South Africa, so I'm guessing it has to do with protocol.

          1 Reply Last reply Reply Quote 0
          • AmbarishrhA
            Ambarishrh
            last edited by

            I will try it from a Windows machine, but we have mix of both Windows and Mac. My friend tried from India, from Windows but even that was slow, he was using a home Ian dongle internet with 5 Mb speed.

            1 Reply Last reply Reply Quote 0
            • AmbarishrhA
              Ambarishrh
              last edited by Ambarishrh

              Now tested from windows, after a minute, I saw that out of 3MB download, 16% then shows calculating, and 4th minute went on till 98 and finished almost at 5 mnts! It is slow

              JaredBuschJ 1 Reply Last reply Reply Quote 0
              • JaredBuschJ
                JaredBusch @Ambarishrh
                last edited by

                @Ambarishrh I've never really used it for file transfers. Well not for transfers where I need to monitor the speed. I make use of it for background transfers and for AD connect at clients.

                1 Reply Last reply Reply Quote 1
                • scottalanmillerS
                  scottalanmiller
                  last edited by

                  Yeah, we don't use it for typical file transfer stuff either.

                  1 Reply Last reply Reply Quote 0
                  • AmbarishrhA
                    Ambarishrh
                    last edited by

                    Fle sharing was one of the features shown in Pertino website.

                    scottalanmillerS 1 Reply Last reply Reply Quote 0
                    • scottalanmillerS
                      scottalanmiller @Ambarishrh
                      last edited by

                      @Ambarishrh said:

                      Fle sharing was one of the features shown in Pertino website.

                      Yes, they push that and remote desktop primarily. I don't see either as the big core features. AD is the biggest feature for me, and application publishing.

                      1 Reply Last reply Reply Quote 0
                      • J
                        Josh Vendor
                        last edited by

                        @Ambarishrh Can you email me the email address you used to set up the network? I'll look at the vswitch. [email protected]

                        1 Reply Last reply Reply Quote 0
                        • AmbarishrhA
                          Ambarishrh
                          last edited by

                          @Josh said:

                          Thank you, sent an email with the details

                          1 Reply Last reply Reply Quote 0
                          • thanksajdotcomT
                            thanksajdotcom
                            last edited by

                            I have had seriously slow transfers from Windows to Linux over Pertino, even with a solid pipe and connection. I also notice that if your files are small, but you have a large number of them, say thousands, it can go slow as well.

                            1 Reply Last reply Reply Quote -1
                            • thanksajdotcomT
                              thanksajdotcom
                              last edited by

                              Noticed this when I transferred my Wordpress site files from my laptop, running 8.1 Pro, over Pertino to a AWS server running Ubuntu 14.04.

                              1 Reply Last reply Reply Quote -1
                              • AmbarishrhA
                                Ambarishrh
                                last edited by

                                Honestly ML rocks! 🙂

                                @Josh has initiated a support request to check on this issue.

                                During the initial checks, a ping result:

                                Reply from 2001:470:813b::4abf:0:202: time=305ms
                                Reply from 2001:470:813b::4abf:0:202: time=981ms
                                Reply from 2001:470:813b::4abf:0:202: time=1188ms
                                Reply from 2001:470:813b::4abf:0:202: time=1407ms

                                Ping statistics for 2001:470:813b::4abf:0:202:
                                Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
                                Approximate round trip times in milli-seconds:
                                Minimum = 305ms, Maximum = 1407ms, Average = 970ms

                                This is accessing the server in Dubai from my home in Dubai 16mb @home and 100mb @office!

                                1 Reply Last reply Reply Quote 3
                                • J
                                  Josh Vendor
                                  last edited by

                                  @thanksaj How long ago did you experience that?

                                  thanksajdotcomT 1 Reply Last reply Reply Quote 0
                                  • thanksajdotcomT
                                    thanksajdotcom @Josh
                                    last edited by

                                    @Josh said:

                                    @thanksaj How long ago did you experience that?

                                    It was on the 16th.

                                    J 1 Reply Last reply Reply Quote -1
                                    • AmbarishrhA
                                      Ambarishrh
                                      last edited by

                                      I would say this on every post I guess, ML rocks! 🙂

                                      New ping reports:

                                      C:\Users\Administrator>ping flip03

                                      Pinging flip03 [50.203.224.3] with 32 bytes of data:
                                      Reply from 50.203.224.3: bytes=32 time=284ms TTL=128
                                      Reply from 50.203.224.3: bytes=32 time=282ms TTL=128
                                      Reply from 50.203.224.3: bytes=32 time=287ms TTL=128
                                      Reply from 50.203.224.3: bytes=32 time=281ms TTL=128

                                      Ping statistics for 50.203.224.3:
                                      Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
                                      Approximate round trip times in milli-seconds:
                                      Minimum = 281ms, Maximum = 287ms, Average = 283ms

                                      Transfer of 3mb files takes 2 mins when compared to previous result of 5 mnts! 🙂

                                      Pertino support is awesome! Am still talking to the support team to see if theres anything else to be done and see a better transfer.

                                      1 Reply Last reply Reply Quote 1
                                      • J
                                        Josh Vendor @thanksajdotcom
                                        last edited by

                                        @thanksaj Do either of the end points have a Pertino version 370 or less? We made enhancements to connectivity for Linux devices post-370.

                                        thanksajdotcomT 1 Reply Last reply Reply Quote 0
                                        • thanksajdotcomT
                                          thanksajdotcom @Josh
                                          last edited by

                                          @Josh said:

                                          @thanksaj Do either of the end points have a Pertino version 370 or less? We made enhancements to connectivity for Linux devices post-370.

                                          The Windows machine has 370 and hasn't updated automatically like it normally does. The Linux box has 410 I believe.

                                          1 Reply Last reply Reply Quote 0
                                          • J
                                            Josh Vendor
                                            last edited by

                                            @thanksaj Try manually upgrading via the ptray on the Windows box.

                                            thanksajdotcomT 1 Reply Last reply Reply Quote 0
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