O365 OneNote won't save

Dashrender

I've created a OneNote notebook in O365 Small business several times over the last few hours, at the root of my document and within subfolders.

Whenever I add any content I always get an error indicating it can't be saved.

Thoughts?

scottalanmiller

I've never seen that. You are doing this directly out of Sharepoint as the launching place? What browser are you using? What AV are you using? Any proxies like Untangle in the way?

Dashrender

I had this problem at both home and work.

Home
Windows 8.1
Webroot - new version Nic recently offered, not sure how it's different than normal
Firefox, latest edition
Linksys WiFi router

Work
Windows 8.1
Panda Cloud Office Protection
Firefox, 34.05
Chrome 39.02
Sonicwall with AV and webfilter subscriptions enabled

Dashrender

@scottalanmiller said:

I've never seen that. You are doing this directly out of Sharepoint as the launching place?

I went directly to Onedrive, I did not go to a Sharepoint site - though maybe they really are one in the same?

NTG's helpdesk suggested that I disable my AV and/or
wait for the new notebook to sync across MS services.

I've uninstalled Panda - not really an easy way to disable it - and tried again. This time, while I did get the error, the error cleared itself after 30 seconds or so (in the past it never went away). After the message cleared, I went back to onedrive, then reopened my OneNote and my changes were there.

It looks like AV might be to blame. Funny thing, it worked fine last week on a different OneNote notebook.

Dashrender

Well I've reinstall the same version of PCOP - it's slow as hell, but it's working. Thought on occasion I'm now getting service is unavailable.