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    iPad Disabled: Connect to iTunes

    IT Discussion
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    • gjacobseG
      gjacobse
      last edited by

      Son's iPad Mini is locked.. he can't remember the code, I didn't know, DW doesn't remember it either.

      Connect to iTunes: The iPad software update server could not be contacted. An unknown error occurred (-23).

      Getting teh same error I did about 3 hours ago.. Any one seen this before?

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      • gjacobseG
        gjacobse
        last edited by

        Hmm... Interesting. It's on a different computer, that I see can't actually get to the internet even thought it shows connected. Running through the 'possibles' now.

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        • gjacobseG
          gjacobse
          last edited by

          Current IP address... but isn't getting to pages.. has to be that.

          Interesting.. since both laptops are sitting together.

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          • gjacobseG
            gjacobse
            last edited by

            Never mind -

            Deleted the WiFi connection, and re-connected and now it is connecting. Just over two hours to recover and update.

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            • gjacobseG
              gjacobse
              last edited by

              Part of the issue is the DFU / Restore on the iPad times out after about 15 minutes. Long before the software update from APPLE was downloaded.

              I let the update finish downloading, then started DFU mode and it's restoring and 'unlocking' the iPad.

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              • T
                technobabble
                last edited by

                Glad you got it fixed. My last time dealing with an iPad was a bricked on and the customer had to take it to the Apple store.

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