Manage domains and DNS for customers?
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@scottalanmiller said in Manage domains and DNS for customers?:
@PhlipElder said in Manage domains and DNS for customers?:
@scottalanmiller said in Manage domains and DNS for customers?:
@PhlipElder said in Manage domains and DNS for customers?:
To some respects yes, but we've also had clients who listened to a web dev and flipped the DNS settings at the registrar level to the Web Dev's BIND servers sitting behind fake IPs to make it look like there's more than one (a requirement). To get everything back, including mail flow, can take 24 to 72 hours.
That should have prompted legal action. That's a big deal.
Heh ... we live in the People's Republik of Kanada.
Breathing on a lawyer up here would require a $10K retainer. Most small businesses would just walk away after recovering their assets.
It's just easier, for us and our clients, to maintain a handle on everything. In the end, they know us and we know them and they trust us to do what's best for them. Everything is in writing so there's no question about ownership.
EDIT: Ideals and Reality: Never the twain shall meet.
Yeah, that makes sense. In the US this would generally be a free item with your attorney. We wouldn't need to pay for that. Same in Nicaragua. Just part of being the corporate attorney. If you really have owners that can't stop handing out their credentials....
Then you have other issues. Which lots of people do, of course, where you can't let them have admin access to anything as they can't stop handing out their passwords (and yes, we see this all the time, too.)
Once we've established ourselves as being point on everything and anything tech related specific to the operation of their business it's fairly easy to keep.
We get calls and e-mails from our clients about requests they get from others every once in a while to confirm what the request was for and whether we should handle it or not.
They have all of their passwords in a password vault on-premises. We have a hit-by-a-bus plan in place for all of them. So, if there is a problem or they want to move on there's no dealing with a Pity Party on our part we gladly hand the Keys of the Kingdom over with the understanding that we would no longer touch anything. Period.
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@scottalanmiller said in Manage domains and DNS for customers?:
Then you have other issues. Which lots of people do, of course, where you can't let them have admin access to anything as they can't stop handing out their passwords (and yes, we see this all the time, too.)
It's amazing how true this is!
