Why You Are on Mute
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I've learned something in all my time being in call centers. There are three primary reasons why a technician puts you on mute:
- They need to ask for help from a fellow technician/management on the situation at hand
- They really need to vent out some frustration about this moron on the other end of the phone and how no one could possibly be this stupid!
- They really need to pee
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Most people that I know use mute just to lower background noise.
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@scottalanmiller I do it all the time. especially if I take a drink of water or something.
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@scottalanmiller said:
Most people that I know use mute just to lower background noise.
Certainly. But I see the other stuff much more. Taking a drink or something is a good reason, and common reason, people use mute though.
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And kids.
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He did say "in a call center" he learned..
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@scottalanmiller said:
And kids.
Also, it's a VERY good thing that no young children are here. They'd be scarred for life...
