Ipad guru for Site connectivity issue

scottalanmiller

That's a good way to think of it. Will, imagine you buy a restaurant. You hire this guy to manage your restaurant. This happens.

Now, you find out that instead of letting the expert you are paying to fix the issues, that your paid manager is intentionally telling them that things that are obviously broken or likely broken are definitely not the issue and pressuring them to not do the best possible job to fix the issue. If it was your money he was throwing away to save face, you'd consider that sabotage. In fact, you'd consider it theft because he's intentionally (for emotional reasons, most likely) taking money out of your pocket, not doing his job (which is to manage to make money), sabotaging the experts from doing their job for personal gain (not financial gain, emotional gain.)

In the case where someone else is the owner, the sabotage behaviour is obvious. That he's the owner himself, it's still sabotage, but not unethical as he's only screwing himself over.

Dashrender

@scottalanmiller said in Ipad guru/ Site connectivity issue:

@WrCombs said in Ipad guru/ Site connectivity issue:

@scottalanmiller said in Ipad guru/ Site connectivity issue:

@WrCombs said in Ipad guru/ Site connectivity issue:

@scottalanmiller said in Ipad guru/ Site connectivity issue:

@WrCombs said in Ipad guru/ Site connectivity issue:

@scottalanmiller said in Ipad guru/ Site connectivity issue:

@WrCombs said in Ipad guru/ Site connectivity issue:

@scottalanmiller said in Ipad guru/ Site connectivity issue:

@WrCombs said in Ipad guru/ Site connectivity issue:

It's willful ignorance, not sabotage.

Using willful ignorance to stop things getting fixed is as sabotage as sabotage gets.

When did I say he stopped the problem from getting fixed?
because he told me it was utter bullshit? Know how many times I get told the same thing every day by customers, then I fix it? that doesn't stop the problem from getting fixed, it just means that Explaining what the issue was prior to fixing it doesn't work .

So you stand right there and do what they have told you is bullshit even though they told you that? You don't consider that defying them when they've claimed that you are wrong? You work for them. If my staff did that after I told them they were wrong, that's insubordination.

No, I sit here and get off the phone, then fix it.
What I've learned is instead of saying " hey this is the problem" it's more so " let me look at it, because I have an idea." that avoids all of this

So when you fix it later, you hide how you fixed it? Or do you expose that he lied and tried to sabotage the process?

I tell them exactly how it was fixed and what caused it, typically then I hear something along the lines of "well I'll be damned. Next time I'll let you do your job."

Let me know if this one says that

He's said that in the past to me multiple times, actually on many issues that were either user error or completely unrelated to things that he was complaining about

So he's actually developed a trend, reinforced that he's making it up, knows that you aren't the problem, knows he makes it up, and continues to do it anyway?

of course, because no one has sat down with him and shown him how much of a problem he himself is to the situation - and why his attempts to blame the vendor are hurting their relationship.

scottalanmiller

@Dashrender said in Ipad guru/ Site connectivity issue:

@scottalanmiller said in Ipad guru/ Site connectivity issue:

@WrCombs said in Ipad guru/ Site connectivity issue:

@scottalanmiller said in Ipad guru/ Site connectivity issue:

@WrCombs said in Ipad guru/ Site connectivity issue:

@scottalanmiller said in Ipad guru/ Site connectivity issue:

@WrCombs said in Ipad guru/ Site connectivity issue:

@scottalanmiller said in Ipad guru/ Site connectivity issue:

@WrCombs said in Ipad guru/ Site connectivity issue:

@scottalanmiller said in Ipad guru/ Site connectivity issue:

@WrCombs said in Ipad guru/ Site connectivity issue:

It's willful ignorance, not sabotage.

Using willful ignorance to stop things getting fixed is as sabotage as sabotage gets.

When did I say he stopped the problem from getting fixed?
because he told me it was utter bullshit? Know how many times I get told the same thing every day by customers, then I fix it? that doesn't stop the problem from getting fixed, it just means that Explaining what the issue was prior to fixing it doesn't work .

So you stand right there and do what they have told you is bullshit even though they told you that? You don't consider that defying them when they've claimed that you are wrong? You work for them. If my staff did that after I told them they were wrong, that's insubordination.

No, I sit here and get off the phone, then fix it.
What I've learned is instead of saying " hey this is the problem" it's more so " let me look at it, because I have an idea." that avoids all of this

So when you fix it later, you hide how you fixed it? Or do you expose that he lied and tried to sabotage the process?

I tell them exactly how it was fixed and what caused it, typically then I hear something along the lines of "well I'll be damned. Next time I'll let you do your job."

Let me know if this one says that

He's said that in the past to me multiple times, actually on many issues that were either user error or completely unrelated to things that he was complaining about

So he's actually developed a trend, reinforced that he's making it up, knows that you aren't the problem, knows he makes it up, and continues to do it anyway?

of course, because no one has sat down with him and shown him how much of a problem he himself is to the situation - and why his attempts to blame the vendor are hurting their relationship.

I think that there are several problems to that...

That's his responsibility as the owner / manager. That he's taking on management duties means he's the last word in who gets any responsibility for that. So assuming you are correct, that loops back to being his fault.
It doesn't require for ANY adult to know when they are sabotaging someone to save face. It's absurd to think he has the wherewithal to run a restaurant but doesn't know when he's in someone's way.
We've established that he HAS been shown this, repeatedly, and does it each time regardless of having been shown and having reiterated that he learned it.

WrCombs

Back to the original Thread -

Heard from the Network company - they also agree 2 APs are too close together and could be causing a lot of the issues here. They will be doing maintenance next week about this to get it resolved for testing purposes.
He is building a map and looking into other solutions, and he talked with the owner and let him know he was engaged and that we were working together to get this resolved.

scottalanmiller

@WrCombs said in Ipad guru/ Site connectivity issue:

Back to the original Thread -

Heard from the Network company - they also agree 2 APs are too close together and could be causing a lot of the issues here. They will be doing maintenance next week about this to get it resolved for testing purposes.
He is building a map and looking into other solutions, and he talked with the owner and let him know he was engaged and that we were working together to get this resolved.

So not only did he hold up the process and attempt to derail things, he involved and blamed the wrong company!?!?

WrCombs

@scottalanmiller said in Ipad guru/ Site connectivity issue:

@WrCombs said in Ipad guru/ Site connectivity issue:

Back to the original Thread -

Heard from the Network company - they also agree 2 APs are too close together and could be causing a lot of the issues here. They will be doing maintenance next week about this to get it resolved for testing purposes.
He is building a map and looking into other solutions, and he talked with the owner and let him know he was engaged and that we were working together to get this resolved.

So not only did he hold up the process and attempt to derail things, he involved and blamed the wrong company!?!?

It would be assumed so, yes.

scottalanmiller

@WrCombs said in Ipad guru/ Site connectivity issue:

@scottalanmiller said in Ipad guru/ Site connectivity issue:

@WrCombs said in Ipad guru/ Site connectivity issue:

Back to the original Thread -

Heard from the Network company - they also agree 2 APs are too close together and could be causing a lot of the issues here. They will be doing maintenance next week about this to get it resolved for testing purposes.
He is building a map and looking into other solutions, and he talked with the owner and let him know he was engaged and that we were working together to get this resolved.

So not only did he hold up the process and attempt to derail things, he involved and blamed the wrong company!?!?

It would be assumed so, yes.

Predictable

WrCombs

this is what the network guy is saying

WrCombs

@WrCombs said in Ipad guru/ Site connectivity issue:

this is what the network guy is saying

about pulling the 2 SSIDs to 2 APs a piece.

scottalanmiller

@WrCombs said in Ipad guru/ Site connectivity issue:

During high volume times at the restaurant, I get calls that everything is running slow, and taking forever to send back to the kitchen .

Let's step back and analyze this part and assume that it is significant. How does an order take a long time to get somewhere? How big is an order, 10KB? These have to be absolutely tiny. And what is high volume, lots of food getting made?

What correlates with the high volume? Do we have any reason to suspect the iPads? Seems unlikely. Where is the server? Is this a hosted platform or something local? How do we know that the Ipads are slow rather than the server?

WrCombs

@scottalanmiller said in Ipad guru/ Site connectivity issue:

@WrCombs said in Ipad guru/ Site connectivity issue:

During high volume times at the restaurant, I get calls that everything is running slow, and taking forever to send back to the kitchen .

Let's step back and analyze this part and assume that it is significant. How does an order take a long time to get somewhere? How big is an order, 10KB? These have to be absolutely tiny. And what is high volume, lots of food getting made?

Hi Volume is Many patrons in the restaurant. Lots of orders going back to the kitchen, So lots of food getting made and lots of customers.

What correlates with the high volume? Do we have any reason to suspect the iPads? Seems unlikely. Where is the server? Is this a hosted platform or something local? How do we know that the Ipads are slow rather than the server?

This is a Hosted Cloud Server, there is no local Server on site.
The reason we suggested iPads, was because we can only troubleshoot what we have access too ( if that makes sense.. ) I wasn't given read only access until I called the owner of the other Company and told him I wanted to look.. since I know the gentleman, he agreed.

scottalanmiller

@WrCombs said in Ipad guru/ Site connectivity issue:

This is a Hosted Cloud Server, there is no local Server on site.

I suspected so. The reason that I thought this is that high volume at one restaurant would likely imply high volume and all or most restaurants and the overall effect might be a SaaS provider who is at their limit when all of their customers are at peak.

WrCombs

@scottalanmiller said in Ipad guru/ Site connectivity issue:

@WrCombs said in Ipad guru/ Site connectivity issue:

This is a Hosted Cloud Server, there is no local Server on site.

I suspected so. The reason that I thought this is that high volume at one restaurant would likely imply high volume and all or most restaurants and the overall effect might be a SaaS provider who is at their limit when all of their customers are at peak.

we thought this as well, but they claim that traffic is normal on the Servers...

scottalanmiller

@WrCombs said in Ipad guru/ Site connectivity issue:

@scottalanmiller said in Ipad guru/ Site connectivity issue:

@WrCombs said in Ipad guru/ Site connectivity issue:

This is a Hosted Cloud Server, there is no local Server on site.

I suspected so. The reason that I thought this is that high volume at one restaurant would likely imply high volume and all or most restaurants and the overall effect might be a SaaS provider who is at their limit when all of their customers are at peak.

we thought this as well, but they claim that traffic is normal on the Servers...

But does normal mean slow? If this happens all the time, their normal but be too slow for the customer. How long has this been happening? Always, just recently?

WrCombs

@scottalanmiller said in Ipad guru/ Site connectivity issue:

@WrCombs said in Ipad guru/ Site connectivity issue:

@scottalanmiller said in Ipad guru/ Site connectivity issue:

@WrCombs said in Ipad guru/ Site connectivity issue:

This is a Hosted Cloud Server, there is no local Server on site.

I suspected so. The reason that I thought this is that high volume at one restaurant would likely imply high volume and all or most restaurants and the overall effect might be a SaaS provider who is at their limit when all of their customers are at peak.

we thought this as well, but they claim that traffic is normal on the Servers...

But does normal mean slow? If this happens all the time, their normal but be too slow for the customer. How long has this been happening? Always, just recently?

It's not a problem for any other site we have on this system. . . only this one location.

1337

I didn't read the entire thread but the solution to problems like this is to test logically and measure things.

For instance is it really a problem with the wifi or is it the ipads or it is it the SaaS provider?
Well, you could set up a laptop or a raspberry pi or whatever and run ping tests to the SaaS provider and to another host and log everything to a file.
You could do things both on lan and wifi and compare.
You could also record the traffic and analyze with wireshark.

You should also look at what might be different in this place versus the others.
I hope they don't offer free wifi for the guest btw. Maybe you need to test their internet connection...

There are many possibilities and many ways to track down the problem.

WrCombs

Update - the owner has now fired me as the tech after I refused to let him interrupt me as I was trying to explain what we need to do to assist him, and other options on who he should talk to about the issues he's experiencing (i.e. the Network Company).
the network company is planning on moving an AP next week, and I'm seeing that the issue seems to be on local network/wireless through the logs on the SaaS portal - All tablets have been communicating to the cloud all day, except for when the application froze up due to networking issues.

I've moved this up to my boss and told boss of them what was going on and explained what happened today - but at this point, there is nothing else I will be able to do for him or either one of his locations .

Dashrender

@WrCombs said in Ipad guru/ Site connectivity issue:

Update - the owner has now fired me as the tech after I refused to let him interrupt me as I was trying to explain what we need to do to assist him, and other options on who he should talk to about the issues he's experiencing (i.e. the Network Company).
the network company is planning on moving an AP next week, and I'm seeing that the issue seems to be on local network/wireless through the logs on the SaaS portal - All tablets have been communicating to the cloud all day, except for when the application froze up due to networking issues.

I've moved this up to my boss and told boss of them what was going on and explained what happened today - but at this point, there is nothing else I will be able to do for him or either one of his locations .

Now to see how your boss reacts to your being fired by the client.

scottalanmiller

@WrCombs said in Ipad guru/ Site connectivity issue:

Update - the owner has now fired me as the tech after I refused to let him interrupt me as I was trying to explain what we need to do to assist him, and other options on who he should talk to about the issues he's experiencing (i.e. the Network Company).
the network company is planning on moving an AP next week, and I'm seeing that the issue seems to be on local network/wireless through the logs on the SaaS portal - All tablets have been communicating to the cloud all day, except for when the application froze up due to networking issues.

I've moved this up to my boss and told boss of them what was going on and explained what happened today - but at this point, there is nothing else I will be able to do for him or either one of his locations .

So yup, now we see that the sabotage is very real, and very intentional, and all the "I'll just let you work" in the past was just lies to lull you into thinking he was learning or cared.

scottalanmiller

@WrCombs said in Ipad guru/ Site connectivity issue:

but at this point, there is nothing else I will be able to do for him or either one of his locations .

Which is precisely what the customer wanted. He sensed you fixing the issue he wanted buried and when telling you not to fix it before didn't work, he fired you to make his point.