Solved Started as Win 7 Issue.. Now Job Searching?
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No reason to jump to just two options, and no reason to image all the other machines. Only this one having a current problem. But that it is on Windows 7 is an issue on its own. Running out of support is a PCI violation (guessing it's a PCI environment) and just completely ridiculous. So acting like that's "business as usual" rather than a pretty major issue doesn't make sense. I understand that it isn't your call, but trying to fix something that probably can't be fixed isn't your call either.
Likely the answer here is... reimage to Windows 7 and screw their productivity, it's not your problem. Only push for Windows 10 if you care above your pay grade.
There are only 2 options though - Because Im already doing the first one by coming here and asking the question and actively trying to fix the issue.
we're pushing all of customers to upgrade to windows 10 anyway, But that doesn't fix the fact that I cant do anything to fix the issue now - SO my site is basically down during their busiest time of the day.
You're right it's not my call, but my customer doesn't care who;s call it is, he wants his system working - and that's why I asked the question - Yes I understand Windows 7 is out of support. Yes I understand that its old and outdated and probably should upgrade. My customer doesn't care about any of that when he comes in and cant open his business and make money on a Saturday which is his busiest day. I was able to work around it and make it to where he can open, but he doesn't care about whether windows 7 is supported, he doesn't want to upgrade , he wants this fixed .
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@WrCombs said in Windows 7 File and Printer Sharing wont turn on:
@scottalanmiller said in Windows 7 File and Printer Sharing wont turn on:
@WrCombs said in Windows 7 File and Printer Sharing wont turn on:
@scottalanmiller said in Windows 7 File and Printer Sharing wont turn on:
@WrCombs said in Windows 7 File and Printer Sharing wont turn on:
@scottalanmiller said in Windows 7 File and Printer Sharing wont turn on:
@WrCombs said in Windows 7 File and Printer Sharing wont turn on:
We've had this issue before as well - But we just re-imaged the PC.
Time to image to Windows 10. Windows 7 is years out of support and extended support has just a few months left.
ok - but that's not an option - so how do I fix it?
No idea, out of support means that issues like this if identified, don't get fixed. It could be any number of things from a bug to an application behaving badly to a GPO to a tool that is setting that on a periodic basis. So many possibilities.
so basically it comes down to either reimage the device or force a company to upgrade all of the equipment to Windows 10 ?
No, it comes down to ....
- Put in a ridiculous amount of effort to track down something that might not be fixable and try to fix it and cause a huge loss of time, effort, and maybe not even fix it.
- Reimage to Windows 7 and just wait for this to happen again as it sounds like it comes back sometimes.
- Fix the existing problem of that ONE system being currently out of date and out of support.
Which is basically the same thing that I said - Reimage or Upgrade .
If you eliminate silly options or ones that don't make sense, then there is only one
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@WrCombs said in Windows 7 File and Printer Sharing wont turn on:
we're pushing all of customers to upgrade to windows 10 anyway, But that doesn't fix the fact that I cant do anything to fix the issue now - SO my site is basically down during their busiest time of the day.
But only because they are choosing to be down rather than allowing you to fix, correct? Is there anything holding back the Windows 10 fix other than them simply refusing to do so?
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@scottalanmiller said in Windows 7 File and Printer Sharing wont turn on:
@WrCombs said in Windows 7 File and Printer Sharing wont turn on:
we're pushing all of customers to upgrade to windows 10 anyway, But that doesn't fix the fact that I cant do anything to fix the issue now - SO my site is basically down during their busiest time of the day.
But only because they are choosing to be down rather than allowing you to fix, correct? Is there anything holding back the Windows 10 fix other than them simply refusing to do so?
price.
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@WrCombs said in Windows 7 File and Printer Sharing wont turn on:
You're right it's not my call, but my customer doesn't care who;s call it is, he wants his system working
I thought he said that he wanted Windows 7 > System Fixed. If he just wants it fixed, doesn't that imply Windows 10 right now?
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@WrCombs said in Windows 7 File and Printer Sharing wont turn on:
@scottalanmiller said in Windows 7 File and Printer Sharing wont turn on:
@WrCombs said in Windows 7 File and Printer Sharing wont turn on:
we're pushing all of customers to upgrade to windows 10 anyway, But that doesn't fix the fact that I cant do anything to fix the issue now - SO my site is basically down during their busiest time of the day.
But only because they are choosing to be down rather than allowing you to fix, correct? Is there anything holding back the Windows 10 fix other than them simply refusing to do so?
price.
Since it is free, that's not true. Unless their Windows 7 is stolen.
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@scottalanmiller said in Windows 7 File and Printer Sharing wont turn on:
@WrCombs said in Windows 7 File and Printer Sharing wont turn on:
@scottalanmiller said in Windows 7 File and Printer Sharing wont turn on:
@WrCombs said in Windows 7 File and Printer Sharing wont turn on:
we're pushing all of customers to upgrade to windows 10 anyway, But that doesn't fix the fact that I cant do anything to fix the issue now - SO my site is basically down during their busiest time of the day.
But only because they are choosing to be down rather than allowing you to fix, correct? Is there anything holding back the Windows 10 fix other than them simply refusing to do so?
price.
Since it is free, that's not true. Unless their Windows 7 is stolen.
they would have to buy a new server or a license
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@WrCombs said in Windows 7 File and Printer Sharing wont turn on:
@scottalanmiller said in Windows 7 File and Printer Sharing wont turn on:
@WrCombs said in Windows 7 File and Printer Sharing wont turn on:
@scottalanmiller said in Windows 7 File and Printer Sharing wont turn on:
@WrCombs said in Windows 7 File and Printer Sharing wont turn on:
we're pushing all of customers to upgrade to windows 10 anyway, But that doesn't fix the fact that I cant do anything to fix the issue now - SO my site is basically down during their busiest time of the day.
But only because they are choosing to be down rather than allowing you to fix, correct? Is there anything holding back the Windows 10 fix other than them simply refusing to do so?
price.
Since it is free, that's not true. Unless their Windows 7 is stolen.
they would have to buy a new server or a license
A new what server and license?
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It's a cost that they are already required to pay, right? So it isn't spending more money, right? Not like this would cost anything, even if money has to be spent.
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@scottalanmiller said in Windows 7 File and Printer Sharing wont turn on:
@WrCombs said in Windows 7 File and Printer Sharing wont turn on:
@scottalanmiller said in Windows 7 File and Printer Sharing wont turn on:
@WrCombs said in Windows 7 File and Printer Sharing wont turn on:
@scottalanmiller said in Windows 7 File and Printer Sharing wont turn on:
@WrCombs said in Windows 7 File and Printer Sharing wont turn on:
we're pushing all of customers to upgrade to windows 10 anyway, But that doesn't fix the fact that I cant do anything to fix the issue now - SO my site is basically down during their busiest time of the day.
But only because they are choosing to be down rather than allowing you to fix, correct? Is there anything holding back the Windows 10 fix other than them simply refusing to do so?
price.
Since it is free, that's not true. Unless their Windows 7 is stolen.
they would have to buy a new server or a license
A new what server and license?
the way it was explained to me:
"to upgrade from windows 7 to windows 10 the customer will have to buy a new Server ( hardware) or they would have to purchase a windows 10 license. " -
@WrCombs said in Windows 7 File and Printer Sharing wont turn on:
"to upgrade from windows 7 to windows 10 the customer will have to buy a new Server ( hardware) or they would have to purchase a windows 10 license. "
Right, but that's ALL lies. Windows 10 is free for owners of Windows 7, and has absolutely nothing to do with the server. This is a free upgrade for all owners of Windows 7, 8, and 8.1. Someone is trying to totally screw the customer.
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Neither new server software nor hardware is needed, or even suggested. That new server hardware would be required is even more crazy as that falls under "how would that even be possible." That new software or licenses are needed is at least physically possible, so them making that up was at least a plausible lie, but the new server hardware isn't at all.
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So now the real problem.... do you tell the customer the truth? Or charge them for time and effort to not fix the problem just to run up fake support bills. That would be why they are being told those lies... sales people trying to make extra money selling things that aren't needed or overbilling for unneeded support hours.
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When talking in terms like Windows 7 and Windows 10, it sounds reasonable to say "we will stay with Windows 7." But let's remove the marketing words and state it generically and it makes it sound more clear:
Customer has an old, non-updated operating install that has recurring stability problems likely tied to not being updated as support only exists for updated systems.
Options.... do a new install of an old, out of support version. Or install a new, up to date, supported version. All options are free. One is unlikely to fix any issue. The other likely to fix the current issue and fix the out of support issue.
When stated that way, any suggestion of doing Windows 7 sounds completely crazy.
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@WrCombs said in Windows 7 File and Printer Sharing wont turn on:
@scottalanmiller said in Windows 7 File and Printer Sharing wont turn on:
@WrCombs said in Windows 7 File and Printer Sharing wont turn on:
we're pushing all of customers to upgrade to windows 10 anyway, But that doesn't fix the fact that I cant do anything to fix the issue now - SO my site is basically down during their busiest time of the day.
But only because they are choosing to be down rather than allowing you to fix, correct? Is there anything holding back the Windows 10 fix other than them simply refusing to do so?
price.
So it's s cheaper to be closed down several days a year than to buy a Win10 license? Sounds like a busy place LOL!
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@Obsolesce said in Windows 7 File and Printer Sharing wont turn on:
@WrCombs said in Windows 7 File and Printer Sharing wont turn on:
@scottalanmiller said in Windows 7 File and Printer Sharing wont turn on:
@WrCombs said in Windows 7 File and Printer Sharing wont turn on:
we're pushing all of customers to upgrade to windows 10 anyway, But that doesn't fix the fact that I cant do anything to fix the issue now - SO my site is basically down during their busiest time of the day.
But only because they are choosing to be down rather than allowing you to fix, correct? Is there anything holding back the Windows 10 fix other than them simply refusing to do so?
price.
So it's s cheaper to be closed down several days a year than to buy a Win10 license? Sounds like a busy place LOL!
price because we're told to forward these calls to sales people.
they sell new server (as hardware) -
@scottalanmiller said in Windows 7 File and Printer Sharing wont turn on:
@WrCombs said in Windows 7 File and Printer Sharing wont turn on:
"to upgrade from windows 7 to windows 10 the customer will have to buy a new Server ( hardware) or they would have to purchase a windows 10 license. "
Right, but that's ALL lies. Windows 10 is free for owners of Windows 7, and has absolutely nothing to do with the server. This is a free upgrade for all owners of Windows 7, 8, and 8.1. Someone is trying to totally screw the customer.
OH yeah, forgot about that it's still free. Haven't seen win7 for a long time now lol.
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@WrCombs said in Windows 7 File and Printer Sharing wont turn on:
@Obsolesce said in Windows 7 File and Printer Sharing wont turn on:
@WrCombs said in Windows 7 File and Printer Sharing wont turn on:
@scottalanmiller said in Windows 7 File and Printer Sharing wont turn on:
@WrCombs said in Windows 7 File and Printer Sharing wont turn on:
we're pushing all of customers to upgrade to windows 10 anyway, But that doesn't fix the fact that I cant do anything to fix the issue now - SO my site is basically down during their busiest time of the day.
But only because they are choosing to be down rather than allowing you to fix, correct? Is there anything holding back the Windows 10 fix other than them simply refusing to do so?
price.
So it's s cheaper to be closed down several days a year than to buy a Win10 license? Sounds like a busy place LOL!
price because we're told to forward these calls to sales people.
they sell new server (as hardware)So to make this clear...
ALL of the options and cost here are "your sales peoples' decisions" and not technical, honest, or real. The problem with this is... nothing we do or say here matters. This is about how much damage your sales person can do to the client and nothing else. There is no "IT decision" involved. So while we can point out how evil and unprofessional and unethical this is (and actually illegal, selling something based on a lie is an actual crime) there is nothing we can do about it and likely nothing you can do (or should) about it. The client is a buffoon to use a company that is so blatantly crooks, and the company obviously doesn't have any ethics. They are made for each other, who cares.
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@Obsolesce said in Windows 7 File and Printer Sharing wont turn on:
@scottalanmiller said in Windows 7 File and Printer Sharing wont turn on:
@WrCombs said in Windows 7 File and Printer Sharing wont turn on:
"to upgrade from windows 7 to windows 10 the customer will have to buy a new Server ( hardware) or they would have to purchase a windows 10 license. "
Right, but that's ALL lies. Windows 10 is free for owners of Windows 7, and has absolutely nothing to do with the server. This is a free upgrade for all owners of Windows 7, 8, and 8.1. Someone is trying to totally screw the customer.
OH yeah, forgot about that it's still free. Haven't seen win7 for a long time now lol.
IKR? We do Windows 7 upgrades pretty often now that people are panicking.
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@scottalanmiller said in Windows 7 File and Printer Sharing wont turn on:
@WrCombs said in Windows 7 File and Printer Sharing wont turn on:
@Obsolesce said in Windows 7 File and Printer Sharing wont turn on:
@WrCombs said in Windows 7 File and Printer Sharing wont turn on:
@scottalanmiller said in Windows 7 File and Printer Sharing wont turn on:
@WrCombs said in Windows 7 File and Printer Sharing wont turn on:
we're pushing all of customers to upgrade to windows 10 anyway, But that doesn't fix the fact that I cant do anything to fix the issue now - SO my site is basically down during their busiest time of the day.
But only because they are choosing to be down rather than allowing you to fix, correct? Is there anything holding back the Windows 10 fix other than them simply refusing to do so?
price.
So it's s cheaper to be closed down several days a year than to buy a Win10 license? Sounds like a busy place LOL!
price because we're told to forward these calls to sales people.
they sell new server (as hardware)So to make this clear...
ALL of the options and cost here are "your sales peoples' decisions" and not technical, honest, or real. The problem with this is... nothing we do or say here matters. This is about how much damage your sales person can do to the client and nothing else. There is no "IT decision" involved. So while we can point out how evil and unprofessional and unethical this is (and actually illegal, selling something based on a lie is an actual crime) there is nothing we can do about it and likely nothing you can do (or should) about it. The client is a buffoon to use a company that is so blatantly crooks, and the company obviously doesn't have any ethics. They are made for each other, who cares.
If it requires an upgrade to the site it goes through sales at our discretion, yes.
Obviously Asking for help was the stupidest thing I could have done.
