i want to record call of my cisco ip phones
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please check this website, it is about a software that can do the job, they mentioned both situation: local PBX and hosted PBX
http://www.miarec.com/knowledge/how-configure-port-mirroring-cisco-catalyst-2960-series#~hosted-pbx
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please Mr Scott give me your feedback regarding that website
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finally it work for me, but i still need some help because i still have some issues, in the current stage i can record all calls (outgoing and incoming)
the issue is : the outgoing calls are fully recorded but the incoming calls are one way recorded (the internal part which is recorded) for example if someone call us from outside only the voice of the employee which is recorded and the voice of the customer is not recorded,
the solution i implemented is setting up SPAN port, i made all port as SPAN source port except one port as destination port, i install oreka software in a windows machine and plug it into the destination port, then oreka capture the RTP streaming, decode it into wav files,
any help will be appreciated
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It might be having a problem determining which streams belong to which calls.
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@scottalanmiller do you mean by below = belong ???
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@IT-ADMIN yes he did.
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Sorry, belong.
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Ok, the Call recording is ready now, everything work just fine,
thank you all -
Good, glad to hear that it is working.
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So which product did you end up using in the end?
