i want to record call of my cisco ip phones
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@scottalanmiller said:
The guy recommending 3CX on Spiceworks is a sales guy. 3CX isn't a "bad" product but it makes no sense for you. He is a 3CX reseller trying to promote what he sells. Which makes sense, but he doesn't sell anything that makes sense for you.
I haven't been on SW for a couple days. let me guess, George?
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Without extensive research I cannot tell you what would be best, but you can check out this page from Cisco, as they offer five different options for recording your calls. Might be able to help you out. http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/srnd/collab09/clb09/recordng.html
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@JaredBusch said:
@scottalanmiller said:
The guy recommending 3CX on Spiceworks is a sales guy. 3CX isn't a "bad" product but it makes no sense for you. He is a 3CX reseller trying to promote what he sells. Which makes sense, but he doesn't sell anything that makes sense for you.
I haven't been on SW for a couple days. let me guess, George?
Yep.
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Maybe?
http://www.telrex.com/integrations/cisco-call-recording.phpConsider the cost to implement and manage in addition to your current PBX. Is the TCO justified?
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@JaredBusch said:
@scottalanmiller said:
The guy recommending 3CX on Spiceworks is a sales guy. 3CX isn't a "bad" product but it makes no sense for you. He is a 3CX reseller trying to promote what he sells. Which makes sense, but he doesn't sell anything that makes sense for you.
I haven't been on SW for a couple days. let me guess, George?
Ding sing ding
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He's a good guy but he's a little over excited about 3CX. It's never the best option, we've tried it and except in crippled "need it to be free" + "need to support it in house with no experience" + "only know windows" situations. Which exist, but mostly shouldn't.
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@NetworkNerd said:
Maybe?
http://www.telrex.com/integrations/cisco-call-recording.phpConsider the cost to implement and manage in addition to your current PBX. Is the TCO justified?
please Sir, can you tell me how i can place this recording machine in my LAN, should it be placed in the voice VLAN?? should i made further configuration in the switch ???
and how this software can capture the voice ?? -
@IT-ADMIN said:
@NetworkNerd said:
Maybe?
http://www.telrex.com/integrations/cisco-call-recording.phpConsider the cost to implement and manage in addition to your current PBX. Is the TCO justified?
please Sir, can you tell me how i can place this recording machine in my LAN, should it be placed in the voice VLAN?? should i made further configuration in the switch ???
and how this software can capture the voice ??For that level of configuration change, I'd recommend working with a Cisco VOIP partner on that. Alternatively, since the company providing your phone system also manages your switches and such, they may be able to point you in the right direction.
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Did you come up with a solution to try?
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@StrongBad said:
Did you come up with a solution to try?
yes, currently i'm trying a solution that i got from spicework
i have 2 vlan, voice vlan for ip phone, and vlan for computers, i will create a voice port on my switch and make this port a destination span port, and plug this port to a server running oreka recording software (open source)----- >http://oreka.sourceforge.net,
then i will create a source span port (in my case would be the voice gateway port), by doing so the oreka server would sniff all incoming and outgoing RTP traffic on the voice gateway port (only calls coming from external PSTN network will be recorded)
so far i didn't apply this (still busy), but i will inform you when i do so
best regard -
@IT-ADMIN Interesting approach. Seems very complex but should work, I think. This doesn't handle calls made from outside of the office though.
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@scottalanmiller said:
@IT-ADMIN Interesting approach. Seems very complex but should work, I think. This doesn't handle calls made from outside of the office though.
No Mr Scott, on the contrary, this will handle only calls coming from outside of the office because the SPAN source port is the voip gateway, and all incoming call from outside PSTN network pass through this port which mean that the destination SPAN port (voice sniffer) will capture all traffic from this source port,
if i want to record calls within my LAN i should set all voice VLAN ports as SPAN ports,this what i understand so far, if i'm wrong please correct me
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@IT-ADMIN said:
@scottalanmiller said:
@IT-ADMIN Interesting approach. Seems very complex but should work, I think. This doesn't handle calls made from outside of the office though.
No Mr Scott, on the contrary, this will handle only calls coming from outside of the office because the SPAN source port is the voip gateway, and all incoming call from outside PSTN network pass through this port which mean that the destination SPAN port (voice sniffer) will capture all traffic from this source port,
if i want to record calls within my LAN i should set all voice VLAN ports as SPAN ports,this what i understand so far, if i'm wrong please correct me
Those are still calls "inside of the office." What about the calls made from people at home? That's part of the point of hosted PBX... so you aren't tied to the office anymore for calls.
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i think there is some confusion here,
they are not calls inside of the office, they are calls coming from external PSTN network
let me explain, when someone call me from outside (PSTN network) the call hit the hosted IP PBX then forwarded to my voice gateway (the voice gateway connected to my switch) , the voice gateway port is configured to be a source SPAN port, which mean any traffic pass through this port will be sniffed by the recording server (destination SPAN port)
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@IT-ADMIN said:
i think there is some confusion here,
they are not calls inside of the office, they are calls coming from external PSTN networkSo no one in your office receives a call? How will this software pick up traffic that doesn't come into your office?
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@IT-ADMIN said:
let me explain, when someone call me from outside (PSTN network) the call hit the hosted IP PBX ** then forwarded to my voice gateway (the voice gateway connected to my switch) , the voice gateway port is configured to be a source SPAN port, which mean any traffic pass through this port will be sniffed by the recording server (destination SPAN port) **
So they ARE calls inside of your office. If there is a phone ringing on your network, if this product can work at all, every call must be either originating or terminating (or both) inside of your office. But a key purpose of hosted VoIP is to allow calls to and from anywhere, there is nothing making calls have to go through your office since the PBX is not in your office. This technology cannot record those calls. Only the PBX itself can record calls reliably.
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please check this website, it is about a software that can do the job, they mentioned both situation: local PBX and hosted PBX
http://www.miarec.com/knowledge/how-configure-port-mirroring-cisco-catalyst-2960-series#~hosted-pbx
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please Mr Scott give me your feedback regarding that website
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finally it work for me, but i still need some help because i still have some issues, in the current stage i can record all calls (outgoing and incoming)
the issue is : the outgoing calls are fully recorded but the incoming calls are one way recorded (the internal part which is recorded) for example if someone call us from outside only the voice of the employee which is recorded and the voice of the customer is not recorded,
the solution i implemented is setting up SPAN port, i made all port as SPAN source port except one port as destination port, i install oreka software in a windows machine and plug it into the destination port, then oreka capture the RTP streaming, decode it into wav files,
any help will be appreciated
