i want to record call of my cisco ip phones
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the hosted UCM is connected with my switch via a pstn line (voice gateway in the middle)
they charge us for every cisco ip phone (we gave them the MAC address for each ip phone) -
each cisco ip phone has it own extension and pstn number,
they give us a portion of the management via webconfigurator (VOSS) -
@scottalanmiller said:
@IT-ADMIN said:
@scottalanmiller said:
@alexntg said:
@scottalanmiller said:
@IT-ADMIN said:
@scottalanmiller said:
The guy recommending 3CX on Spiceworks is a sales guy. 3CX isn't a "bad" product but it makes no sense for you. He is a 3CX reseller trying to promote what he sells. Which makes sense, but he doesn't sell anything that makes sense for you.
We sell 3CX hosting for people who require it but we don't recommend it because we know it just limits you - similar issues to what you are running into already with your current solution. It's crippled and/or expensive compared to high end enterprise options like Elastix.
yes, i got it,
but me unfortunatlly more limited with my current VOIP solution, at least 3CX provide recording optionNo you don't understand. 3CX is not a good way to get the recording option. All he's really suggesting is that you move to hosted PBX. Which is a great idea. Just don't do it with 3CX. That's the wrong way to accomplish your goals.
The OP has a hosted PBX now, according to the initial post in this thread.
He doesn't though. It's a misuse of the term. He has hosted VoIP on a shared PBX. He doesn't have his own PBX or if he does he has no access to it.
In either case his service is horrible and probably way too expensive. There are two threads on this so not all information is here.
you are right, we have a hosted VOIP, and maybe it is shared with others,
That's where the issues come in. They probably can't enable that feature without causing problems in their shared environment.
i think so, they said to me that we don't provide recording for our customer, they tell me you can do that via third party software on your LAN,
but as far as i can see it is not possible to do that except via your VOIP server, otherwise you cannot -
The phones should be registering with the CUCM (or in some cases the ISR).. The ISR would be communicating with the CUCM over IP, not via PSTN. The PSTN would be used for external telephone communications, or depending on the setup, is just there for E911. Without seeing the ISR config, it's hard to know for sure.
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@IT-ADMIN said:
@scottalanmiller said:
@IT-ADMIN said:
@scottalanmiller said:
@alexntg said:
@scottalanmiller said:
@IT-ADMIN said:
@scottalanmiller said:
The guy recommending 3CX on Spiceworks is a sales guy. 3CX isn't a "bad" product but it makes no sense for you. He is a 3CX reseller trying to promote what he sells. Which makes sense, but he doesn't sell anything that makes sense for you.
We sell 3CX hosting for people who require it but we don't recommend it because we know it just limits you - similar issues to what you are running into already with your current solution. It's crippled and/or expensive compared to high end enterprise options like Elastix.
yes, i got it,
but me unfortunatlly more limited with my current VOIP solution, at least 3CX provide recording optionNo you don't understand. 3CX is not a good way to get the recording option. All he's really suggesting is that you move to hosted PBX. Which is a great idea. Just don't do it with 3CX. That's the wrong way to accomplish your goals.
The OP has a hosted PBX now, according to the initial post in this thread.
He doesn't though. It's a misuse of the term. He has hosted VoIP on a shared PBX. He doesn't have his own PBX or if he does he has no access to it.
In either case his service is horrible and probably way too expensive. There are two threads on this so not all information is here.
you are right, we have a hosted VOIP, and maybe it is shared with others,
That's where the issues come in. They probably can't enable that feature without causing problems in their shared environment.
i think so, they said to me that we don't provide recording for our customer, they tell me you can do that via third party software on your LAN,
but as far as i can see it is not possible to do that except via your VOIP server, otherwise you cannotCUCM does allow for an external recorder that could be situated on your network.
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CUCM does allow for an external recorder that could be situated on your network.
tell me please which software can do that,,,,, i will be very very appreciated
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this exactly what they tell me, having my own external recorder on my LAN, but which software i don't know ????
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@scottalanmiller said:
The guy recommending 3CX on Spiceworks is a sales guy. 3CX isn't a "bad" product but it makes no sense for you. He is a 3CX reseller trying to promote what he sells. Which makes sense, but he doesn't sell anything that makes sense for you.
I haven't been on SW for a couple days. let me guess, George?
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Without extensive research I cannot tell you what would be best, but you can check out this page from Cisco, as they offer five different options for recording your calls. Might be able to help you out. http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/srnd/collab09/clb09/recordng.html
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@JaredBusch said:
@scottalanmiller said:
The guy recommending 3CX on Spiceworks is a sales guy. 3CX isn't a "bad" product but it makes no sense for you. He is a 3CX reseller trying to promote what he sells. Which makes sense, but he doesn't sell anything that makes sense for you.
I haven't been on SW for a couple days. let me guess, George?
Yep.
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Maybe?
http://www.telrex.com/integrations/cisco-call-recording.phpConsider the cost to implement and manage in addition to your current PBX. Is the TCO justified?
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@JaredBusch said:
@scottalanmiller said:
The guy recommending 3CX on Spiceworks is a sales guy. 3CX isn't a "bad" product but it makes no sense for you. He is a 3CX reseller trying to promote what he sells. Which makes sense, but he doesn't sell anything that makes sense for you.
I haven't been on SW for a couple days. let me guess, George?
Ding sing ding
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He's a good guy but he's a little over excited about 3CX. It's never the best option, we've tried it and except in crippled "need it to be free" + "need to support it in house with no experience" + "only know windows" situations. Which exist, but mostly shouldn't.
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@NetworkNerd said:
Maybe?
http://www.telrex.com/integrations/cisco-call-recording.phpConsider the cost to implement and manage in addition to your current PBX. Is the TCO justified?
please Sir, can you tell me how i can place this recording machine in my LAN, should it be placed in the voice VLAN?? should i made further configuration in the switch ???
and how this software can capture the voice ?? -
@IT-ADMIN said:
@NetworkNerd said:
Maybe?
http://www.telrex.com/integrations/cisco-call-recording.phpConsider the cost to implement and manage in addition to your current PBX. Is the TCO justified?
please Sir, can you tell me how i can place this recording machine in my LAN, should it be placed in the voice VLAN?? should i made further configuration in the switch ???
and how this software can capture the voice ??For that level of configuration change, I'd recommend working with a Cisco VOIP partner on that. Alternatively, since the company providing your phone system also manages your switches and such, they may be able to point you in the right direction.
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Did you come up with a solution to try?
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@StrongBad said:
Did you come up with a solution to try?
yes, currently i'm trying a solution that i got from spicework
i have 2 vlan, voice vlan for ip phone, and vlan for computers, i will create a voice port on my switch and make this port a destination span port, and plug this port to a server running oreka recording software (open source)----- >http://oreka.sourceforge.net,
then i will create a source span port (in my case would be the voice gateway port), by doing so the oreka server would sniff all incoming and outgoing RTP traffic on the voice gateway port (only calls coming from external PSTN network will be recorded)
so far i didn't apply this (still busy), but i will inform you when i do so
best regard -
@IT-ADMIN Interesting approach. Seems very complex but should work, I think. This doesn't handle calls made from outside of the office though.
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@scottalanmiller said:
@IT-ADMIN Interesting approach. Seems very complex but should work, I think. This doesn't handle calls made from outside of the office though.
No Mr Scott, on the contrary, this will handle only calls coming from outside of the office because the SPAN source port is the voip gateway, and all incoming call from outside PSTN network pass through this port which mean that the destination SPAN port (voice sniffer) will capture all traffic from this source port,
if i want to record calls within my LAN i should set all voice VLAN ports as SPAN ports,this what i understand so far, if i'm wrong please correct me
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@IT-ADMIN said:
@scottalanmiller said:
@IT-ADMIN Interesting approach. Seems very complex but should work, I think. This doesn't handle calls made from outside of the office though.
No Mr Scott, on the contrary, this will handle only calls coming from outside of the office because the SPAN source port is the voip gateway, and all incoming call from outside PSTN network pass through this port which mean that the destination SPAN port (voice sniffer) will capture all traffic from this source port,
if i want to record calls within my LAN i should set all voice VLAN ports as SPAN ports,this what i understand so far, if i'm wrong please correct me
Those are still calls "inside of the office." What about the calls made from people at home? That's part of the point of hosted PBX... so you aren't tied to the office anymore for calls.
