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    Decision on Remote Support Tool- ScreenConnect

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    • scottalanmillerS
      scottalanmiller @JaredBusch
      last edited by

      @jaredbusch said in Decision on Remote Support Tool- ScreenConnect:

      I never said which was more financially performant, and neither did you, until just now.

      I did, go back and look. I originally said resources, then clarified that it was financial resources.

      1 Reply Last reply Reply Quote 0
      • scottalanmillerS
        scottalanmiller @JaredBusch
        last edited by

        @jaredbusch said in Decision on Remote Support Tool- ScreenConnect:

        But if I had to use it more daily than I do, I would likely accept the higher cost of WIndows for the better performance. The lag and sluggishness or horrible comparatively.

        Where do you see the lag? In starting up sessions?

        JaredBuschJ 1 Reply Last reply Reply Quote 0
        • JaredBuschJ
          JaredBusch @scottalanmiller
          last edited by

          @scottalanmiller said in Decision on Remote Support Tool- ScreenConnect:

          @jaredbusch said in Decision on Remote Support Tool- ScreenConnect:

          But if I had to use it more daily than I do, I would likely accept the higher cost of WIndows for the better performance. The lag and sluggishness or horrible comparatively.

          Where do you see the lag? In starting up sessions?

          Using it. All the time.

          scottalanmillerS DashrenderD 2 Replies Last reply Reply Quote 1
          • scottalanmillerS
            scottalanmiller
            last edited by

            I suspect that around 6GB of RAM, Windows is faster - because you get past the point where Windows is needing more and Linux keeps adding RAM that it has no way to use.

            At the ranges where Linux runs well and scaling up doesn't make much sense, Windows will struggle to run just the OS. I bet if we tested both at different RAM points, you'd find a curve where Linux outperforms dramatically until you get rather high in RAM. Then Windows would take over. But only at immense cost.

            JaredBuschJ 1 Reply Last reply Reply Quote 0
            • JaredBuschJ
              JaredBusch @scottalanmiller
              last edited by

              @scottalanmiller said in Decision on Remote Support Tool- ScreenConnect:

              I suspect that around 6GB of RAM, Windows is faster - because you get past the point where Windows is needing more and Linux keeps adding RAM that it has no way to use.

              At the ranges where Linux runs well and scaling up doesn't make much sense, Windows will struggle to run just the OS. I bet if we tested both at different RAM points, you'd find a curve where Linux outperforms dramatically until you get rather high in RAM. Then Windows would take over. But only at immense cost.

              Stop speculating and actually try it. It is not even close to comparatively performant.

              2 vCPU
              4GB RAM

              Windows 2012 R2 versus CentOS 7

              I have done this many times.

              scottalanmillerS 1 Reply Last reply Reply Quote 0
              • scottalanmillerS
                scottalanmiller @JaredBusch
                last edited by

                @jaredbusch said in Decision on Remote Support Tool- ScreenConnect:

                @scottalanmiller said in Decision on Remote Support Tool- ScreenConnect:

                @jaredbusch said in Decision on Remote Support Tool- ScreenConnect:

                But if I had to use it more daily than I do, I would likely accept the higher cost of WIndows for the better performance. The lag and sluggishness or horrible comparatively.

                Where do you see the lag? In starting up sessions?

                Using it. All the time.

                Like once IN a session? I don't see that at all. Once the session is set up (which was never instant - Windows with double the RAM or not) it's surprisingly fast.

                Like I said we moved from Windows on Azure to Linux on Digital Ocean with less than half of the assigned resources and did not see it slow down. If we dropped much below half, then it was slow. But at the half point, we saw parity.

                Maybe more recent updates have changed this, but half the RAM, just as fast here. Way under half the cost.

                1 Reply Last reply Reply Quote 0
                • scottalanmillerS
                  scottalanmiller @JaredBusch
                  last edited by

                  @jaredbusch said in Decision on Remote Support Tool- ScreenConnect:

                  @scottalanmiller said in Decision on Remote Support Tool- ScreenConnect:

                  I suspect that around 6GB of RAM, Windows is faster - because you get past the point where Windows is needing more and Linux keeps adding RAM that it has no way to use.

                  At the ranges where Linux runs well and scaling up doesn't make much sense, Windows will struggle to run just the OS. I bet if we tested both at different RAM points, you'd find a curve where Linux outperforms dramatically until you get rather high in RAM. Then Windows would take over. But only at immense cost.

                  Stop speculating and actually try it. It is not even close to comparatively performant.

                  2 vCPU
                  4GB RAM

                  Windows 2012 R2 versus CentOS 7

                  I have done this many times.

                  But we DID try it. Linux whomped on Windows.

                  JaredBuschJ 1 Reply Last reply Reply Quote 0
                  • scottalanmillerS
                    scottalanmiller
                    last edited by

                    Just for reference, and maybe this matters, ours has long been on Fedora. It is Fedora 26 now. Maybe that is a bit faster than CentOS?

                    1 Reply Last reply Reply Quote 0
                    • JaredBuschJ
                      JaredBusch @scottalanmiller
                      last edited by

                      @scottalanmiller said in Decision on Remote Support Tool- ScreenConnect:

                      @jaredbusch said in Decision on Remote Support Tool- ScreenConnect:

                      @scottalanmiller said in Decision on Remote Support Tool- ScreenConnect:

                      I suspect that around 6GB of RAM, Windows is faster - because you get past the point where Windows is needing more and Linux keeps adding RAM that it has no way to use.

                      At the ranges where Linux runs well and scaling up doesn't make much sense, Windows will struggle to run just the OS. I bet if we tested both at different RAM points, you'd find a curve where Linux outperforms dramatically until you get rather high in RAM. Then Windows would take over. But only at immense cost.

                      Stop speculating and actually try it. It is not even close to comparatively performant.

                      2 vCPU
                      4GB RAM

                      Windows 2012 R2 versus CentOS 7

                      I have done this many times.

                      But we DID try it. Linux whomped on Windows.

                      No, you moved one time. Between totally different backends.

                      On the other hand, I setup a test environment on the same hypervisor with two identically configured virtual machines. Installing CentOS 7 on one and Windows Server 2012 R2 on the other. Then I backed up the ScreenConnect system and restored it into each.

                      scottalanmillerS 1 Reply Last reply Reply Quote 0
                      • scottalanmillerS
                        scottalanmiller
                        last edited by

                        Just so that you can see why going to 4GB would artificially favour Windows, this is the RAM usage on Fedora. Anything over 1GB of RAM is totally wasted.

                        $ free -m
                                      total        used        free      shared  buff/cache   available
                        Mem:           1999         473         170           1        1354        1311
                        
                        JaredBuschJ 1 Reply Last reply Reply Quote 0
                        • JaredBuschJ
                          JaredBusch @scottalanmiller
                          last edited by

                          @scottalanmiller said in Decision on Remote Support Tool- ScreenConnect:

                          Just so that you can see why going to 4GB would artificially favour Windows, this is the RAM usage on Fedora. Anything over 1GB of RAM is totally wasted.

                          $ free -m
                                        total        used        free      shared  buff/cache   available
                          Mem:           1999         473         170           1        1354        1311
                          

                          Well that is provably false. Here is CentOS 7
                          0_1503704504589_585ba1b4-6827-498f-bd81-4264b490130a-image.png

                          scottalanmillerS 1 Reply Last reply Reply Quote 0
                          • scottalanmillerS
                            scottalanmiller @JaredBusch
                            last edited by

                            @jaredbusch said in Decision on Remote Support Tool- ScreenConnect:

                            On the other hand, I setup a test environment on the same hypervisor with two identically configured virtual machines. Installing CentOS 7 on one and Windows Server 2012 R2 on the other. Then I backed up the ScreenConnect system and restored it into each.

                            I get it, but that's a lot of resources. Try it at 1GB between the two, and I'm confident you'll find exactly the opposite. That Linux is dramatically faster. 4GB is a ridiculous amount of RAM for a workload that should be very light.

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                            • scottalanmillerS
                              scottalanmiller @JaredBusch
                              last edited by

                              @jaredbusch said in Decision on Remote Support Tool- ScreenConnect:

                              @scottalanmiller said in Decision on Remote Support Tool- ScreenConnect:

                              Just so that you can see why going to 4GB would artificially favour Windows, this is the RAM usage on Fedora. Anything over 1GB of RAM is totally wasted.

                              $ free -m
                                            total        used        free      shared  buff/cache   available
                              Mem:           1999         473         170           1        1354        1311
                              

                              Well that is provably false. Here is CentOS 7
                              0_1503704504589_585ba1b4-6827-498f-bd81-4264b490130a-image.png

                              Right, so like I said, it might be a CentOS performance issue rather than a Linux one. I assume that your Mono process is using all that RAM? Ours is using 18%, but it isn't choosing to grow any farther.

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                              • scottalanmillerS
                                scottalanmiller
                                last edited by

                                What are you running on there? I just looked at a few CentOS 7 servers and they aren't using nearly that much, either.

                                JaredBuschJ 1 Reply Last reply Reply Quote 0
                                • JaredBuschJ
                                  JaredBusch @scottalanmiller
                                  last edited by

                                  @scottalanmiller said in Decision on Remote Support Tool- ScreenConnect:

                                  What are you running on there? I just looked at a few CentOS 7 servers and they aren't using nearly that much, either.

                                  nothing but ScreenConnect. I always single purpose my machines , barring licensing constraints.

                                  0_1503704729402_53db1710-1845-42c7-8ca4-49580b7dda53-image.png

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                                  • scottalanmillerS
                                    scottalanmiller
                                    last edited by

                                    0_1503705015107_Screenshot from 2017-08-25 18-50-01.png

                                    1 Reply Last reply Reply Quote 0
                                    • DashrenderD
                                      Dashrender @JaredBusch
                                      last edited by

                                      @jaredbusch said in Decision on Remote Support Tool- ScreenConnect:

                                      @scottalanmiller said in Decision on Remote Support Tool- ScreenConnect:

                                      @jaredbusch said in Decision on Remote Support Tool- ScreenConnect:

                                      But if I had to use it more daily than I do, I would likely accept the higher cost of WIndows for the better performance. The lag and sluggishness or horrible comparatively.

                                      Where do you see the lag? In starting up sessions?

                                      Using it. All the time.

                                      Mine are very laggy

                                      scottalanmillerS 1 Reply Last reply Reply Quote 0
                                      • scottalanmillerS
                                        scottalanmiller @Dashrender
                                        last edited by

                                        @dashrender said in Decision on Remote Support Tool- ScreenConnect:

                                        @jaredbusch said in Decision on Remote Support Tool- ScreenConnect:

                                        @scottalanmiller said in Decision on Remote Support Tool- ScreenConnect:

                                        @jaredbusch said in Decision on Remote Support Tool- ScreenConnect:

                                        But if I had to use it more daily than I do, I would likely accept the higher cost of WIndows for the better performance. The lag and sluggishness or horrible comparatively.

                                        Where do you see the lag? In starting up sessions?

                                        Using it. All the time.

                                        Mine are very laggy

                                        Can you define laggy? What operations do you do where you see lag?

                                        DashrenderD 1 Reply Last reply Reply Quote 0
                                        • DashrenderD
                                          Dashrender @scottalanmiller
                                          last edited by

                                          @scottalanmiller said in Decision on Remote Support Tool- ScreenConnect:

                                          @dashrender said in Decision on Remote Support Tool- ScreenConnect:

                                          @jaredbusch said in Decision on Remote Support Tool- ScreenConnect:

                                          @scottalanmiller said in Decision on Remote Support Tool- ScreenConnect:

                                          @jaredbusch said in Decision on Remote Support Tool- ScreenConnect:

                                          But if I had to use it more daily than I do, I would likely accept the higher cost of WIndows for the better performance. The lag and sluggishness or horrible comparatively.

                                          Where do you see the lag? In starting up sessions?

                                          Using it. All the time.

                                          Mine are very laggy

                                          Can you define laggy? What operations do you do where you see lag?

                                          I click the start button and it take 2 seconds to respond.

                                          1 Reply Last reply Reply Quote 0
                                          • DashrenderD
                                            Dashrender
                                            last edited by

                                            Text entry is much faster almost no lag but clicking around is very slow.

                                            scottalanmillerS 1 Reply Last reply Reply Quote 0
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