Getting IT Wrong, Every Day
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Okay. I'm going to stop jacking this thread. I'd just suggest adding documentation to this list.
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Best thread title on ML.
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I asked today if I could do something proper with our documentation since we have stuff scattered around everywhere. I wanted to do a wiki since I do that at home. I found out that it can be switched on in our new ticketing system but just has not yet. The person in charge of the ticketing system is very knowledgeable but just has too much to do. At the same time he holds on to everything he can as do others there. Until I found that out I thought it was a good idea...
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@scottalanmiller said in Getting IT Wrong, Every Day:
Still using RAID 5 on spinners (this is finally starting to fade away)
Witch hunt successful
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@jmoore said in Getting IT Wrong, Every Day:
I asked today if I could do something proper with our documentation since we have stuff scattered around everywhere. I wanted to do a wiki since I do that at home. I found out that it can be switched on in our new ticketing system but just has not yet. The person in charge of the ticketing system is very knowledgeable but just has too much to do. At the same time he holds on to everything he can as do others there. Until I found that out I thought it was a good idea...
Ugh
Wiki is a good way to go.
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Using the words
"I've been doing this for x years"
"I do this for all my clients"
"There are over _____ number of users of this worldwide" -
@Breffni-Potter said in Getting IT Wrong, Every Day:
Using the words
"I've been doing this for x years"
"I do this for all my clients"
"There are over _____ number of users of this worldwide"Just because said person has done this a number of times does not mean that they've done it right a number of times and has just been lucky to get it to work this number of times.
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What about not having backups....? It keeps happening time and over again.
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@dbeato said in Getting IT Wrong, Every Day:
What about not having backups....? It keeps happening time and over again.
Not nearly so often, though.
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@jmoore said in Getting IT Wrong, Every Day:
I asked today if I could do something proper with our documentation since we have stuff scattered around everywhere. I wanted to do a wiki since I do that at home. I found out that it can be switched on in our new ticketing system but just has not yet. The person in charge of the ticketing system is very knowledgeable but just has too much to do. At the same time he holds on to everything he can as do others there. Until I found that out I thought it was a good idea...
No one is irreplaceable. Some people just don't know that yet.
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@jmoore said in Getting IT Wrong, Every Day:
I asked today if I could do something proper with our documentation since we have stuff scattered around everywhere. I wanted to do a wiki since I do that at home. I found out that it can be switched on in our new ticketing system but just has not yet. The person in charge of the ticketing system is very knowledgeable but just has too much to do. At the same time he holds on to everything he can as do others there. Until I found that out I thought it was a good idea...
Go with the Wiki - Don't put all your information into one system. If it's down, your documentation on how to get it back won't be available...
