Getting IT Wrong, Every Day
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@jmoore said in Getting IT Wrong, Every Day:
I asked today if I could do something proper with our documentation since we have stuff scattered around everywhere. I wanted to do a wiki since I do that at home. I found out that it can be switched on in our new ticketing system but just has not yet. The person in charge of the ticketing system is very knowledgeable but just has too much to do. At the same time he holds on to everything he can as do others there. Until I found that out I thought it was a good idea...
Go with the Wiki - Don't put all your information into one system. If it's down, your documentation on how to get it back won't be available...
