Dynamics 365 (formerly Dynamics CRM)



  • As with most Microsoft products, the new Dynamics 365 has totally confused me. I've never used CRM but am looking to implement it for a handful of our users. The old CRM product was relatively straightforward to evaluate and price, but the new Dynamics 365 looks very complicated.

    Anyone on ML use Dynamics CRM and have moved to Dynamics 365? Anyone sell Dynamics 365?



  • One issue I have is that Dynamics 365 includes Dynamics AX by default, and you then have to pay extra for Marketing. But I don't want AX. AX is a financials package.



  • @Carnival-Boy said in Dynamics 365 (formerly Dynamics CRM):

    One issue I have is that Dynamics 365 includes Dynamics AX by default, and you then have to pay extra for Marketing. But I don't want AX. AX is a financials package.

    That interesting as we use AX and CRM online.

    Lucky for me I'm not involved in using/setup/development of it but might make a few.people aware of the AX CRM365 link


  • Service Provider

    Dynamics is a full blown ERP system. Not just a CRM.

    It is expensive
    Complex
    For enforced workflows and procedures.



  • We are running CRM 2011 on prem and looking to upgrade to both on prem and 365 (I guess both products are now called 365). As always I'm not the official "lead" on the project but it has landed on my platter of things to do.



  • @Breffni-Potter said in Dynamics 365 (formerly Dynamics CRM):

    Dynamics is a full blown ERP system. Not just a CRM.

    Yes. They've merged their CRM and ERP product and implemented a price hike (over the previous CRM pricing). I'm not sure why. I believe Dynamics CRM used to go head-to-head with Salesforce.com, but now it seems to have moved into an entirely different market (traditional ERP). Maybe they weren't making any money from CRM?

    The marketing module for Dynamics 365 isn't even out yet. It's coming soon. It will use Adobe Marketing (which I haven't used).

    I'm really only looking for the marketing side of CRM products at the moment.


  • Service Provider

    I'd be tempted to look at other products personally. What is it you want to do?



  • Lead management.
    Run targeted marketing campaigns.
    Campaign analysis.
    End user warranty database.

    That's pretty much it at the moment.

    We already use Dynamics NAV for ERP, and Microsoft CRM integrates nicely. Or at least it did, I guess with Dynamics 365, all bets are off - especially as it currently only includes AX rather than NAV as the financials side of the product.


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