Looking for a "Call Tree" solution



  • I have a requirement where I will need to give a local number (in Australia) to an agency for emergency contact. When they dial that number it should ring on the first person's mobile number and if that person does not answer it should go to the second person's mobile number and so on. Anyone got any solution provider to recommend which would work in Australia?


  • Service Provider

    You can use any PBX to do this.

    So, based on that answer, you should just spin up an instance of FreePBX on your VM infrastructure and do it.

    I do not know a good SIP trunk provider there though. Google gives me a list from 3CX's website of a few providers. http://www.3cx.com/partners/sip-trunks/australia/ I would never use 3CX for this, but any 'partner' of theirs will offer a standard SIP trunk. You should be able to buy one direct.

    VoIP.ms offers a DID from there, but there are not any servers near there, so latency would be an issue. https://voip.ms/intldids.php?CountryID3=AUS&countryselected=AUSTRALIA

    Now, all of that said... You will have a problem with the cell phone scheme.

    Cell phones normally have their own voicemail. If this picks up, the call will be considered 'answered' by the PBX and it will quit routing calls.

    There is a solution for this also, but it take a tad more setup. You have to enable the 'Confirm Calls' option on the ring group. This means when the person answering the call on their mobile does answer, they will have to press 1 to accept the call, otherwise the PBX will continue on down the ring group.

    If you want help setting this up, I can easily do this remotely. Feel free to contact me with details is you want a quote.



  • @JaredBusch Thank you for the guidance. I am downloading the FreePBX at the moment and will install it tomorrow on one of my ESXi servers. Since I am totally new to FreePBX, I may take a couple of days to update you on how I went with it 🙂
    But I will definitely keep you posted.



  • I think the correct technical term for this Is called is ''Call Hunt Group '' this will help when you search for solutions.


  • Service Provider

    @msff-amman-Itofficer said in Looking for a "Call Tree" solution:

    I think the correct technical term for this Is called is ''Call Hunt Group '' this will help when you search for solutions.

    No, the term is ring group.


  • Service Provider

    @sn said in Looking for a "Call Tree" solution:

    @JaredBusch Thank you for the guidance. I am downloading the FreePBX at the moment and will install it tomorrow on one of my ESXi servers. Since I am totally new to FreePBX, I may take a couple of days to update you on how I went with it 🙂
    But I will definitely keep you posted.

    I have a working copy of my installation guide here: https://obelisk.daerma.com/category/7/jared-personal-stuff

    It is slowly being moved to here: https://mangolassi.it/topic/11805/freepbx-13-setup-guide



  • @JaredBusch

    After spending a couple of days with FreePBX VM, I came across with a VoIP provider here in Sydney and ended with a $15/month plan with them (https://au.evoice.com/).

    Basically, I got a number to dial in which is now forwarded to 3 mobile numbers and configured to ring only 10 seconds on each mobile (voicemail normally kicks in after 20 seconds or so and I am testing the service at the moment).


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