Free Webex type solutions
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I support over join.me regularly. Not ideal but it works.
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DeskRoll is a great product. It offers remote control through any browser. No admin rights needed. Users can choose to install a client for continual support
On top of that, it supports file transfers, remote reboots, different connection speed settings (colors), and many other cool features.
The pricing is the best part. It is only $30 a month per admin for unlimited connections.
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I almost forgot.
It pulls inventory from their PC. You get a list of applications installed, hardware specs and more.
You can also create reports and use it for tracking time spent with customers
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I survived with using join.me for a couple years, but recently bought ScreenConnect. For a $350 one time fee, it is really really solid software. Upgrades after a year are even prorated quite fairly.
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@JaredBusch said:
I survived with using join.me for a couple years, but recently bought ScreenConnect. For a $350 one time fee, it is really really solid software. Upgrades after a year are even prorated quite fairly.
I have already done a couple freelance projects and my clients have been very impressed with DeskRoll. If I get more established, I may be ok ponying up $350 at once. Since I am still in my infancy, I would like to keep costs low.
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@JaredBusch I didn't know about the yearly update fee. What is a fair amount to you?
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@technobabble said:
@JaredBusch I didn't know about the yearly update fee. What is a fair amount to you?
I am curious to this is as well. Desk Roll is going to cost $360 a year.
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@IRJ said:
@technobabble said:
@JaredBusch I didn't know about the yearly update fee. What is a fair amount to you?
I am curious to this is as well. Desk Roll is going to cost $360 a year.
http://www.screenconnect.com/Upgrade
Free version updates are not allowed after 365 days from purchase. But from day 366 to day 720 you can upgrade with an 80% discount on the cost.
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Also we bought 2 licenses so it was $600 not $700.
The convenience and time saved has easily been worth the $600.
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@JaredBusch Thanks, that helped a lot!
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I just use TV through my GFI console. surprised ya'll dont use it at NTG
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That would work for managed clients, but not unmanaged clients.
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@Hubtech said:
I just use TV through my GFI console. surprised ya'll dont use it at NTG
We do here and there but way too expensive for non-full managed scenarios.
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@Hubtech said:
I just use TV through my GFI console. surprised ya'll dont use it at NTG
We do, for clients we fully manage. However, that's a very small subset of computers that we work with on a regular basis. Several of our clients already have LogMeIn Central, and just add us to their accounts.
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LMI is great for large scale and lots of different companies.
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Continuum included LMI in their offering and you could configure it so the client could use LMI also.
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@technobabble said:
Continuum included LMI in their offering and you could configure it so the client could use LMI also.
NTG packages that with their offering too
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Continuum was $4 per desktop for LMI, Malwarebytes and RMM if I remember correctly.
