Free HelpDesk Recommendations
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Obviously SW is one. What other recommendations do you have?
Also do you tend to like the previous versions of SW better than the current 7.2?
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ManageEngine ServiceDesk Plus is pretty good and free in both on premise and hosted versions. For us, free and hosted is a really big deal.
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JetBrains YouTrackIt is free for up to ten users, I believe.
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Even the Hosted version is free?
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Jira ServiceDesk is only like ten dollars.
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Thanks Scott
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No problem. Have @Katie give you a tour if you want to see it.
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I should be clear. It is what we use for internal IT ticketing. We use MS CRM for client tickets.
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@scottalanmiller said:
No problem. Have @Katie give you a tour if you want to see it.
Thanks I really appreciate that -
@Katie could you show me the helpdesk when you get a chance?
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You had my curiosity piqued, so I went ahead and upgraded my test SW system to 7.2. I didn't notice anything major different from 7.1 for the helpdesk. It still has the same feel. For a basic internal helpdesk, it does the trick.
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@alexntg said:
You had my curiosity piqued, so I went ahead and upgraded my test SW system to 7.2. I didn't notice anything major different from 7.1 for the helpdesk. It still has the same feel. For a basic internal helpdesk, it does the trick.
Yeah, but 6 and 7 are much different. I havent used 7 in production. I was just curious.
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@IRJ said:
@alexntg said:
You had my curiosity piqued, so I went ahead and upgraded my test SW system to 7.2. I didn't notice anything major different from 7.1 for the helpdesk. It still has the same feel. For a basic internal helpdesk, it does the trick.
Yeah, but 6 and 7 are much different. I havent used 7 in production. I was just curious.
Yes, that difference is quite significant.
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@alexntg said:
@IRJ said:
@alexntg said:
You had my curiosity piqued, so I went ahead and upgraded my test SW system to 7.2. I didn't notice anything major different from 7.1 for the helpdesk. It still has the same feel. For a basic internal helpdesk, it does the trick.
Yeah, but 6 and 7 are much different. I havent used 7 in production. I was just curious.
Yes, that difference is quite significant.
Which one do you prefer?
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@IRJ said:
@alexntg said:
@IRJ said:
@alexntg said:
You had my curiosity piqued, so I went ahead and upgraded my test SW system to 7.2. I didn't notice anything major different from 7.1 for the helpdesk. It still has the same feel. For a basic internal helpdesk, it does the trick.
Yeah, but 6 and 7 are much different. I havent used 7 in production. I was just curious.
Yes, that difference is quite significant.
Which one do you prefer?
Seven. It's quick, clean, and simple. I want to jump in and work on tickets, not deal with endless categorization and taxonomy. If I were approaching tickets from a metrics perspective, it takes a couple clicks to get to the more detailed features, so that may not be a good fit in that case.
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7 seems slightly better bit it isn't a clear win. Lots of regression and the new interface doesn't work.
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@scottalanmiller said:
7 seems slightly better bit it isn't a clear win. Lots of regression and the new interface doesn't work.
I agree, I dislike the lack of time increments in 7.x
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Overall the feedback I've seen in 7 is the most harsh ever. Lots of setbacks and loss of functionality. I've never seen such open willingness to seek other platforms.
