What Are You Doing Right Now

JaredBusch

@scottalanmiller said in What Are You Doing Right Now:

Fiber makes it faster, right? Heck no, moving from AT&T DSL to AT&T Fiber cut our speeds in half, while increasing cost by over 1,000%

That's off hours in an idle office!

And likely misconfigured then.

WrCombs

and our vendor basically just screwed us.
fantastic.
happy Friday eve .

travisdh1

@WrCombs said in What Are You Doing Right Now:

and our vendor basically just screwed us.
fantastic.
happy Friday eve .

Name and shame?

WrCombs

@travisdh1 said in What Are You Doing Right Now:

@WrCombs said in What Are You Doing Right Now:

and our vendor basically just screwed us.
fantastic.
happy Friday eve .

Name and shame?

NCR -
They provide hosted solutions - to me that means, they handle everything for these solutions.
well, one of these is real a time updates app on your phone.
WE had a customer that added a new store and requested it,
They screwed up the entire app for all 9 of his stores and after 3 weeks finally got it fixed.
then he asked for them to assign access levels to the specific sites for their managers respectively.
Well after 4+ weeks of him and us fighting for them to fix it
and someone telling them that they were working on making the changes to help him
someone came out and said "we don't make these changes for liability"
He's said "I've never made a change and your tech said he was working on it, so now all of a sudden after 4 years it's changed? I think I'm done."
everything was kosher until they added this newest store into the fold.
then it all went to shit and they dont want to fix it.

They are going to cost us 9 sites + him expanding with more stores and concepts.

scotth

@WrCombs said in What Are You Doing Right Now:

@travisdh1 said in What Are You Doing Right Now:

@WrCombs said in What Are You Doing Right Now:

and our vendor basically just screwed us.
fantastic.
happy Friday eve .

Name and shame?

NCR -
They provide hosted solutions - to me that means, they handle everything for these solutions.
well, one of these is real a time updates app on your phone.
WE had a customer that added a new store and requested it,
They screwed up the entire app for all 9 of his stores and after 3 weeks finally got it fixed.
then he asked for them to assign access levels to the specific sites for their managers respectively.
Well after 4+ weeks of him and us fighting for them to fix it
and someone telling them that they were working on making the changes to help him
someone came out and said "we don't make these changes for liability"
He's said "I've never made a change and your tech said he was working on it, so now all of a sudden after 4 years it's changed? I think I'm done."
everything was kosher until they added this newest store into the fold.
then it all went to shit and they dont want to fix it.

They are going to cost us 9 sites + him expanding with more stores and concepts.

Wait, don't tell me .... because PCI.

WrCombs

@scotth said in What Are You Doing Right Now:

@WrCombs said in What Are You Doing Right Now:

@travisdh1 said in What Are You Doing Right Now:

@WrCombs said in What Are You Doing Right Now:

and our vendor basically just screwed us.
fantastic.
happy Friday eve .

Name and shame?

NCR -
They provide hosted solutions - to me that means, they handle everything for these solutions.
well, one of these is real a time updates app on your phone.
WE had a customer that added a new store and requested it,
They screwed up the entire app for all 9 of his stores and after 3 weeks finally got it fixed.
then he asked for them to assign access levels to the specific sites for their managers respectively.
Well after 4+ weeks of him and us fighting for them to fix it
and someone telling them that they were working on making the changes to help him
someone came out and said "we don't make these changes for liability"
He's said "I've never made a change and your tech said he was working on it, so now all of a sudden after 4 years it's changed? I think I'm done."
everything was kosher until they added this newest store into the fold.
then it all went to shit and they dont want to fix it.

They are going to cost us 9 sites + him expanding with more stores and concepts.

Wait, don't tell me .... because PCI.

They didn't give any other reason than "Liability" on changing access levels to an App on your phone through enterprise. - I dont think PCI is connected to the phone app because its just real time sales/labor/prod mix reporting that owner/managers can look at and see their sales for the day.

scottalanmiller

@WrCombs said in What Are You Doing Right Now:

and our vendor basically just screwed us.

That's what vendors tend to do.

WrCombs

@scottalanmiller said in What Are You Doing Right Now:

@WrCombs said in What Are You Doing Right Now:

and our vendor basically just screwed us.

That's what vendors tend to do.

I I severely dislike that they do that.
it's not our fault that they wont fix their stuff .

hobbit666

Confused lol.
Asked a supplier to check if the Dell X1052P did VLAN Routing as i'll need it for a site
(Before we get into VLANs yes we need them, not for security but for IP reasons)

While i waiting found this:-
https://www.dell.com/support/article/uk/en/ukbsdt1/how10783/how-to-configure-vlan-routing-and-static-routes-on-x1000-and-x4000-series-switches?lang=en
Suggesting it does.

Supplier Pre-Tech come back and says no its a Layer2 switch....... I say no according to YOUR site its a Layer2+, and showed him the link i found. He referred it to their level 3 tech people, basically was a Dell person.

They come back and say "we wouldn't advise using the X-Series instead go for the N2000 range" that's double the price.
But can't tell me why they wouldn't recommend the X-series.

EddieJennings

Uploading videos to Youtube, while sitting in the weekly project status meeting (/yawn).

bnrstnr

@hobbit666 said in What Are You Doing Right Now:

Confused lol.
Asked a supplier to check if the Dell X1052P did VLAN Routing as i'll need it for a site
(Before we get into VLANs yes we need them, not for security but for IP reasons)

While i waiting found this:-
https://www.dell.com/support/article/uk/en/ukbsdt1/how10783/how-to-configure-vlan-routing-and-static-routes-on-x1000-and-x4000-series-switches?lang=en
Suggesting it does.

Supplier Pre-Tech come back and says no its a Layer2 switch....... I say no according to YOUR site its a Layer2+, and showed him the link i found. He referred it to their level 3 tech people, basically was a Dell person.

They come back and say "we wouldn't advise using the X-Series instead go for the N2000 range" that's double the price.
But can't tell me why they wouldn't recommend the X-series.

Buy a Ubiquiti and be done with it.