Rackspace Outlook 2013 continuiously prompting for credentials
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Starting last week, probably after last Tuesday's updates, my client's computers are all constantly prompting for credentials. They can use those same credentials on the web portal, but in Outlook they just don't seem to be sticking.
Outlook is connecting to Rackspace mail, not hosted Exchange on Rackspace. Connecting via IMAP.
Anyone else having this issue?
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We're not on Rackspace, but we had continuous Outlook prompting issues a while back. Turning off Cached Exchange Mode stopped the login prompts for us. According to this, Cached Exchange Mode can be adjusted using Group Policy so it might be a decent workaround for the time being depending on your client's workflow.
Hope this helps!
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What service is Outlook trying to contact? The OP is pretty ambiguous.
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@Dashrender said:
Starting last week, probably after last Tuesday's updates, my client's computers are all constantly prompting for credentials. They can use those same credentials on the web portal, but in Outlook they just don't seem to be sticking.
Anyone else having this issue?
Are you using public folders?
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@scottalanmiller said:
What service is Outlook trying to contact? The OP is pretty ambiguous.
Updated the OP.
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@coliver said:
@Dashrender said:
Starting last week, probably after last Tuesday's updates, my client's computers are all constantly prompting for credentials. They can use those same credentials on the web portal, but in Outlook they just don't seem to be sticking.
Anyone else having this issue?
Are you using public folders?
Nope, not using hosted Exchange. Not sure if Rackspace email offers such a thing.
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I do not believe that it does.
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How is Outlook connecting, IMAP or ActiveSync?
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@scottalanmiller said:
How is Outlook connecting, IMAP or ActiveSync?
IMAP, they aren't paying the extra $1 (50% more) for ActiveSync
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That's very surprising that IMAP is having that issue. This is across all Outlook clients or just some? Was any update done that might have applies to all or a large number of them? It seems unlikely that this would be an issue from the Rackspace side as this is kind of a common Outlook issue and that's where credentials are stored - but for lots of them to have the issue at once and not to have had it before it quite odd unless they were all just updated.
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This continues to be a problem.
Though they have given me more information.
Most users simply click cancel once or twice and they Outlook IMAP downs all of their email from the server.
So why in the world is Outlook prompting for a password when it's obviously working well enough to download the email anyway?
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@Dashrender said:
So why in the world is Outlook prompting for a password when it's obviously working well enough to download the email anyway?
Outlook is actually famous for password problems like this.
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@scottalanmiller said:
@Dashrender said:
So why in the world is Outlook prompting for a password when it's obviously working well enough to download the email anyway?
Outlook is actually famous for password problems like this.
Sadly I know. Currently the only solution I can think of is to blow away the profile and re set it up. Luckily it's only 6 people having this problem.
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That's probably the best solution. Outlook is just really flaky for account info.
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I did recommend that if they really dislike RackSpace web access that we could move them to Hosted Exchange through RackSpace or over to O365 and use Outlook on the Web. Either case will give them a full browser based version of something very close to desktop Outlook.
They said they would consider it.
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I really liked RS web access. Not for everyone, of course, but my favourite web interface of all the major email platforms. I miss how fast, reliable and responsive it was.
