Product Review - Screen Connect

JaredBusch

We recently purchased two licenses of this to handle our remote support. I have since installed the "Access" agent on about 75 client machines. This software just rocks. I upgraded 7 desktops and 2 laptops from Windows 8 to Windows 8.1 this week all through ScreenConnect.

It is $300 per simultaneous technician needing to be connected for 2-4 and gets as low as $250 per tech when buying 10+.
Pricing: http://www.screenconnect.com/Purchase

Their upgrade pricing is also one of the fairest things I've seen.
Upgrades: http://www.screenconnect.com/Upgrade

Meetings and support sessions all support audio through the app itself (mic/speakers required of course, duh!)

The product has been around since late 2009 going by their press releases. If anyone is in the market for a remote support tool, I will highly recommend it.

technobabble

I have demoed the product a few times and even wrapped in our website! I think it's fantastic and will be looking to add it to our company's tool box in the next 6 months.

I was really sold on the ability to send the "end user needs to do nothing.exe" file. After trying to send the normal .exe, I send the other one and was able to connect. The end user couldn't follow directions.

Ambarishrh

We've been using it for quite some time. Really happy with the product and its support. May be one of the cheapest and best self hosted remote support tools. Once a laptop is setup, we manage the installations using the toolbox.

jasonh

We've been using ScreenConnect at the office for a couple months, ever since the whole LogMeIn pricing fiasco; we were a Central subscriber and not actually affected by the change, but I decided to find a new solution just out of principal on the way they treat their customers.

Here's the things I like about ScreenConnect:

The server AND viewing client runs on Linux (which means I didn't need to add more Windows servers at the office, and I don't have to boot up a Windows VM when accessing things from home; the client is Java so in theory it could run on a lot of devices, although I haven't tried it on anything else yet.)
The agent that runs on the workstations is extremely light-weight (around 1MB I think) and easy to install (MSI for group policy deployment)
Their tech support has been very responsive and easy to deal with; I even threw a few "best practice" type of questions at them and they gave me great answers.
The server operates perfectly behind NAT
Great pricing (2 concurrent technician/host licenses was the same price as 1 year of LMI Central)

The only surprise I've had so far was finding out that Active Directory integration is not currently available when running the server on Linux; but they said it's coming "very soon".

JaredBusch

I just upgraded the server from 4.1 to 4.2 last week and it was so seamless. Then pushing out to the devices was simply a matter of selecting the devices and telling them to reinstall.