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    Leasing IT equipment - worth it or not

    Scheduled Pinned Locked Moved IT Discussion
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    • scottalanmillerS
      scottalanmiller @Dashrender
      last edited by

      @Dashrender said:

      They look at the equipment and can tell from a date stamp or something else that it's not new (i.e. a scratch on the case, etc)

      Your users are climbing under desks and pulling service labels? What kind of people do you hire?

      1 Reply Last reply Reply Quote 0
      • scottalanmillerS
        scottalanmiller @MattSpeller
        last edited by

        @MattSpeller said:

        User experience and "buy in" is huge, and easily worth the additional cost.

        User experience doesn't improve, that IT repeats that adds to the myth. But used can be just as nice or nicer. User doesn't mean bad. New doesn't mean good.

        User "buy in" is important, but for a desktop? You are running into a level of user problems I've not experienced. I've never heard of a company deploying a good desktop environment that had users climbing under desks to look for issues they could not detect from the user experience in order to start a grassroots movement amongst the employees to burn the company's money that could have been used to pay them.

        MattSpellerM 1 Reply Last reply Reply Quote 0
        • scottalanmillerS
          scottalanmiller @MattSpeller
          last edited by scottalanmiller

          @MattSpeller said:

          I'll speak for my environment, but the additional cost is honestly peanuts on what we pay highly trained and skilled staff (80 something percent of our staff has a PhD). It improves morale and makes staff interactions way more enjoyable, we saw it come back in spades in the tickets (and the tone of the tickets) we receive.

          So this feels like a conflict. You claim that your staff are highly skilled and trained (PhD means literally zip to me, in fact, it suggests to me they needed a paper to justify them as their skills were lacking, but that is another discussion) but then say that they act like children and are irrational dolts. Can they really be both? That they are petulant and need to know that money was wasted to stroke their ego means that they are unlikely actually valuable staff, IMHO.

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          • scottalanmillerS
            scottalanmiller
            last edited by

            At best, employees like this might have some value, but their goals and the goals of IT and of the business are not aligned. They are not looking out for the business nor are they interested in being valuable to the business.

            DashrenderD 1 Reply Last reply Reply Quote 0
            • scottalanmillerS
              scottalanmiller
              last edited by

              This is one reason I like supporting bankers and traders... when you say that something is a waste of money, they understand what that means. I feel like it is a much more adult environment.

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              • MattSpellerM
                MattSpeller @scottalanmiller
                last edited by MattSpeller

                @scottalanmiller said:

                User "buy in" is important, but for a desktop?

                We have only a handful of desktops; I'd agree that they're less important to purchase new, though I don't think I would unless that's the vast majority of what you're deploying and you don't have any demanding applications.

                MS Word cubicle farm? Used, top to bottom, sure.

                scottalanmillerS 1 Reply Last reply Reply Quote 0
                • scottalanmillerS
                  scottalanmiller @MattSpeller
                  last edited by

                  @MattSpeller said:

                  @scottalanmiller said:

                  User "buy in" is important, but for a desktop?

                  We have only a handful of desktops; I'd agree that they're less important to purchase new, though I don't think I would unless that's the vast majority of what you're deploying and you don't have any demanding applications.

                  MS Word cubicle farm? Used, top to bottom, sure.

                  Where do you need buy in then? Servers, routers, switches, access points? What used gear are they demanding you spend extra on to stroke their egos?

                  MattSpellerM 1 Reply Last reply Reply Quote 0
                  • scottalanmillerS
                    scottalanmiller @Dashrender
                    last edited by

                    @Dashrender said:

                    In the end you're probably right. Had I looked for a good source of used equipment (no more than 3 years used) I might have been able to pick them up for half what I paid.

                    Age is very little of a factor in good equipment. Only the performance matters to any great degree. Which mostly limits the age too, but not strictly.

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                    • scottalanmillerS
                      scottalanmiller @Dashrender
                      last edited by

                      @Dashrender said:

                      I paid around $800 each for current generation i5 processors with 4 GB RAM, desktop without monitors and laptops were roughly the same price.

                      So as a cost comparison, our leasing rounds to be comparable (it is tough as this isn't current) was around $190 for a similar machine. This was years ago so likely even cheaper now, more like $170 I would guess for a roughly comparable machine. We were at 4GB of RAM and SSDs for $190 several years ago.

                      That's more than 400% markup for machines without SSDs! Our old used machines would blow the doors off of those in user productivity.

                      DashrenderD 1 Reply Last reply Reply Quote 0
                      • scottalanmillerS
                        scottalanmiller
                        last edited by

                        One thing that was nice with used gear is that we were able to specify brand new SSDs with 50K - 100K IOPS out the door on day one and could optionally get 8GB of RAM for just a few bucks when needed. And often we were given months to pay too, great terms.

                        After having worked with (and used) older desktops, I was sold.

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                        • MattSpellerM
                          MattSpeller @scottalanmiller
                          last edited by

                          @scottalanmiller said:

                          What used gear are they demanding you spend extra on to stroke their egos?

                          There is an expectation that when you employ professionals, you give them professional gear and a professional environment. Maybe you can pull that off with used kit - I've never thought it worth the trouble.

                          scottalanmillerS 1 Reply Last reply Reply Quote 0
                          • scottalanmillerS
                            scottalanmiller
                            last edited by

                            Having read threads, especially on SW, where IT folks (who often need the least in terms of desktop power) demanding crazy setups like high end GPUs, 16GB of RAM, i7s with quad core and HT - things that would only make sense for a gaming rig in order to write PowerShell scripts.... I think that IT may be encouraging this behaviour in many cases by wanting to get awesome gear themselves and then, of course, staff who actually generate revenue will want it too.

                            In cases where you are struggling to get user buy in, are you able to point to machines that you are using yourself that are similar to what the users use? I assume part of the ease of me getting buy in is because users often got better machines than me. Hard to complain when they know that I'm using even older, less expensive gear than they are. Complaining feels a lot more foolish when they lack a use case for better gear.

                            DashrenderD 1 Reply Last reply Reply Quote 0
                            • DashrenderD
                              Dashrender @scottalanmiller
                              last edited by

                              @scottalanmiller said:

                              At best, employees like this might have some value, but their goals and the goals of IT and of the business are not aligned. They are not looking out for the business nor are they interested in being valuable to the business.

                              employees who are making barely over minimum wage often don't care about their employers, nor are they aligned with the business. This isn't new.

                              In fact, my higher paid people (except sometimes the top) are the ones that complain the least because they do understand that this equipment is not theirs, and they only need to get their work done and don't need the latest greatest toys to do the job.

                              scottalanmillerS 2 Replies Last reply Reply Quote 1
                              • scottalanmillerS
                                scottalanmiller @MattSpeller
                                last edited by

                                @MattSpeller said:

                                There is an expectation that when you employ professionals, you give them professional gear and a professional environment. Maybe you can pull that off with used kit - I've never thought it worth the trouble.

                                I've never known anyone that this didn't work for and I'm used to supporting seven and eight figure professionals. And pulling it off with used kit was zero trouble, never had it even suggested as an issue.

                                What I can't figure out is where the expectation that IT can be pushed around to just burn budgets comes from. How is this zero effort for the world's biggest banks, hedge funds, even IBM yet small firms feel that their staff can demand things that make no sense for them?

                                DashrenderD 1 Reply Last reply Reply Quote 0
                                • scottalanmillerS
                                  scottalanmiller @Dashrender
                                  last edited by scottalanmiller

                                  @Dashrender said:

                                  employees who are making barely over minimum wage often don't care about their employers, nor are they aligned with the business. This isn't new.

                                  You have minimum wage (or near to it) staff determining IT's purchasing policies? The extra cost of new over used is like an entire week of their salary!

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                                  • DashrenderD
                                    Dashrender @scottalanmiller
                                    last edited by

                                    @scottalanmiller said:

                                    @Dashrender said:

                                    I paid around $800 each for current generation i5 processors with 4 GB RAM, desktop without monitors and laptops were roughly the same price.

                                    So as a cost comparison, our leasing rounds to be comparable (it is tough as this isn't current) was around $190 for a similar machine. This was years ago so likely even cheaper now, more like $170 I would guess for a roughly comparable machine. We were at 4GB of RAM and SSDs for $190 several years ago.

                                    That's more than 400% markup for machines without SSDs! Our old used machines would blow the doors off of those in user productivity.

                                    With the SSD, that's true, but the processor would be a 1st or 2nd gen i3, not a current one, though I agree this probably does not matter for those working webpages and Outlook.

                                    scottalanmillerS 1 Reply Last reply Reply Quote 0
                                    • scottalanmillerS
                                      scottalanmiller @Dashrender
                                      last edited by

                                      @Dashrender said:

                                      @scottalanmiller said:

                                      In fact, my higher paid people (except sometimes the top) are the ones that complain the least because they do understand that this equipment is not theirs, and they only need to get their work done and don't need the latest greatest toys to do the job.

                                      So where does the problem come from? Is it that the minimum wage workers are given way too much of a voice to management? Why are they allowed to determine how things are done and/or allowed to just complain about something so silly?

                                      Why don't they complain that they need company BMWs? What is making the business willing to waste IT budget but not other budgets?

                                      DashrenderD 1 Reply Last reply Reply Quote 0
                                      • scottalanmillerS
                                        scottalanmiller @Dashrender
                                        last edited by

                                        @Dashrender said:

                                        With the SSD, that's true, but the processor would be a 1st or 2nd gen i3, not a current one, though I agree this probably does not matter for those working webpages and Outlook.

                                        I'd take a very old processor over having to work from spinning rust in a desktop. Yes, newer is better, but the CPU isn't the bottleneck normally. Another thing that I like about used - it is easier (and cheaper of course) to get systems tuned for usable performance rather than marketing figures.

                                        1 Reply Last reply Reply Quote 0
                                        • DashrenderD
                                          Dashrender @scottalanmiller
                                          last edited by

                                          @scottalanmiller said:

                                          Having read threads, especially on SW, where IT folks (who often need the least in terms of desktop power) demanding crazy setups like high end GPUs, 16GB of RAM, i7s with quad core and HT - things that would only make sense for a gaming rig in order to write PowerShell scripts.... I think that IT may be encouraging this behaviour in many cases by wanting to get awesome gear themselves and then, of course, staff who actually generate revenue will want it too.

                                          In cases where you are struggling to get user buy in, are you able to point to machines that you are using yourself that are similar to what the users use? I assume part of the ease of me getting buy in is because users often got better machines than me. Hard to complain when they know that I'm using even older, less expensive gear than they are. Complaining feels a lot more foolish when they lack a use case for better gear.

                                          I definitely brought that to bare in the last few years before our upgrades. I bought myself a quad core 8 GB RAM machine so I could run a few VMs locally for testing ( we didn't have a VM host at the time). i used that computer for 7 years until I replaced it with my current HP 800 G1 SFF i5 4 GB machine (I did give myself an SSD).

                                          But before the upgrade, when people complained, I said.. hey, I'm working on a computer from 2007, just like you and I would show them the manufacture sticker... they normally quiteded right up and walked away.

                                          scottalanmillerS 2 Replies Last reply Reply Quote 0
                                          • scottalanmillerS
                                            scottalanmiller @Dashrender
                                            last edited by

                                            @Dashrender said:

                                            @scottalanmiller said:

                                            Having read threads, especially on SW, where IT folks (who often need the least in terms of desktop power) demanding crazy setups like high end GPUs, 16GB of RAM, i7s with quad core and HT - things that would only make sense for a gaming rig in order to write PowerShell scripts.... I think that IT may be encouraging this behaviour in many cases by wanting to get awesome gear themselves and then, of course, staff who actually generate revenue will want it too.

                                            In cases where you are struggling to get user buy in, are you able to point to machines that you are using yourself that are similar to what the users use? I assume part of the ease of me getting buy in is because users often got better machines than me. Hard to complain when they know that I'm using even older, less expensive gear than they are. Complaining feels a lot more foolish when they lack a use case for better gear.

                                            I definitely brought that to bare in the last few years before our upgrades. I bought myself a quad core 8 GB RAM machine so I could run a few VMs locally for testing ( we didn't have a VM host at the time). i used that computer for 7 years until I replaced it with my current HP 800 G1 SFF i5 4 GB machine (I did give myself an SSD).

                                            But before the upgrade, when people complained, I said.. hey, I'm working on a computer from 2007, just like you and I would show them the manufacture sticker... they normally quiteded right up and walked away.

                                            I'm on a 2009 these days. It rocks. I think we generally got off lease machines that were just one year old.

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