Reboot on ping loss
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We have same issue at 2 of our sites. We have the older version of below at each of them; set up to power cycle the modem after 1 min and 5 min of no Internet:
https://www.amazon.com/dp/B0831T2DYV/ref=cm_sw_r_cp_api_glt_fabc_AVB60TSEZJDG854NV2HD -
@jt1001001
I was looking at that one. Thanks! -
@pete-s thanks, I was just looking at that one before you sent it.
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@adamf If you get it be sure to bench test before deployment. It took a bit to get the timers set up such that the unit would NOT keep power cycling if no Internet (in case the carrier has a legit outage or needs to service the unit). I dont remember the exact setting but I had to set it for only 2 cycles and I think a 24 hour expiration.
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@jt1001001 said in Reboot on ping loss:
@adamf If you get it be sure to bench test before deployment. It took a bit to get the timers set up such that the unit would NOT keep power cycling if no Internet (in case the carrier has a legit outage or needs to service the unit). I dont remember the exact setting but I had to set it for only 2 cycles and I think a 24 hour expiration.
Good to know. Thanks!
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@adamf said in Reboot on ping loss:
@pete-s thanks, I was just looking at that one before you sent it.
Yes, it's good to know that Tripp Lite is a real brand and commercial grade, not no-name consumer gadget.
Eaton owns them now.And Schneider owns APC. Both Schneider and Eaton are big manufacturers of electrical equipment for all kinds of industries and applications. Both are among the 500 largest companies in the world (Fortune Global 500).
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@pete-s said in Reboot on ping loss:
Yes, it's good to know that Tripp Lite is a real brand and commercial grade, not no-name consumer gadget.
Eaton owns them now.It's not a real brand. It's total consumer BS. I have a client just try to deploy this trash for a small bank and it's the least production ready stuff I've ever seen. All of the apps and support were long ago abandoned. I think the latest version of their code is Windows 2012 and Fedora 8. EIGHT!!!!!
Nothing works, Tripp Lite is completely abandoned and has no place in a business. Ever.
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@pete-s said in Reboot on ping loss:
And Schneider owns APC. Both Schneider and Eaton are big manufacturers of electrical equipment for all kinds of industries and applications. Both are among the 500 largest companies in the world (Fortune Global 500).
Yeah, and Activision is huge, but I'd not use their code for a business. Tripp Lite is so bad I literally won't consider anything from Eaton ever again. Eaton is like Cisco. Everyone knows the name, but at the end of the day, their brand is only as good as Linksys.
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@scottalanmiller said in Reboot on ping loss:
@pete-s said in Reboot on ping loss:
Yes, it's good to know that Tripp Lite is a real brand and commercial grade, not no-name consumer gadget.
Eaton owns them now.It's not a real brand. It's total consumer BS. I have a client just try to deploy this trash for a small bank and it's the least production ready stuff I've ever seen. All of the apps and support were long ago abandoned. I think the latest version of their code is Windows 2012 and Fedora 8. EIGHT!!!!!
Nothing works, Tripp Lite is completely abandoned and has no place in a business. Ever.
Do you have a link for this product?
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@scottalanmiller said in Reboot on ping loss:
Nothing works, Tripp Lite is completely abandoned and has no place in a business. Ever.
The product I linked to was introduced in 2019 and the latest firmware upgrade is from 2022! That doesn't look like abandoned to me.
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@scottalanmiller said in Reboot on ping loss:
It's not a real brand. It's total consumer BS. I have a client just try to deploy this trash for a small bank and it's the least production ready stuff I've ever seen. All of the apps and support were long ago abandoned. I think the latest version of their code is Windows 2012 and Fedora 8. EIGHT!!!!!
Sounds like someone bought a legacy product that companies keeps on the shelf for replacement in legacy systems. Or tried to install some old software that is not supposed to be installed on new systems. Basically someone not having a clue. Obviously not the product I mentioned.
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@scottalanmiller said in Reboot on ping loss:
Eaton is like Cisco. Everyone knows the name, but at the end of the day, their brand is only as good as Linksys.
Everyone big enough has products that sucks. You just avoid them. A Linksys product is still better than a Chinese no-name product that will be gone the second the ebay/amazon seller's stock run out. A product may suck but at least you can get it replaced or serviced if the brand reputable. Tripp Lite has been around and is a known brand, that's all I'm saying.
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@pete-s said in Reboot on ping loss:
@scottalanmiller said in Reboot on ping loss:
Eaton is like Cisco. Everyone knows the name, but at the end of the day, their brand is only as good as Linksys.
Everyone big enough has products that sucks. You just avoid them. A Linksys product is still better than a Chinese no-name product that will be gone the second the ebay/amazon seller's stock run out. A product may suck but at least you can get it replaced or serviced if the brand reputable. Tripp Lite has been around and is a known brand, that's all I'm saying.
THat was exactly what I thought when I told them that Tripp Lite would be okay. I was SO wrong. It's so not okay. There's no support, no communications to the equipment. It's awful. I'd take no-name Chinese crap over this problem any day.
Seriously, so bad, can never do business with Eaton again for selling this stuff and making this what their brand means. Bottom line... they don't stand behind what they sell.
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@pete-s said in Reboot on ping loss:
@scottalanmiller said in Reboot on ping loss:
It's not a real brand. It's total consumer BS. I have a client just try to deploy this trash for a small bank and it's the least production ready stuff I've ever seen. All of the apps and support were long ago abandoned. I think the latest version of their code is Windows 2012 and Fedora 8. EIGHT!!!!!
Sounds like someone bought a legacy product that companies keeps on the shelf for replacement in legacy systems. Or tried to install some old software that is not supposed to be installed on new systems. Basically someone not having a clue. Obviously not the product I mentioned.
The product may be old, I don't know. But the software for it is the "current" and its all abandoned. It was special order network enabled gear included thermal sensors. It's the top end Tripp Lite line stuff. They've just abandoned support completely.
Their Windows product hasn't been updated in forever and doesn't even support TLS for email notifications!
You can make it work, but only with serial connections (e.g. only communicating to a single device.) Even though it was bought with the upgraded network cards and the most expensive features are on the network card, not the UPS itself, so most of what the customer paid for doesn't work. Even if you get Tripp Lite's "current" software running, the features it is supposed to have aren't there.
If you know where Tripp Lite has modern, working thermal monitoring software and network alerting let me know, because Tripp Lite / Eaton's website doesn't seem to offer it.
The system only works because we have Linux and can use the open source drivers for it.
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@pete-s these are the versions we found. Google brings me to the same stuff generically, nothing to do with individual products. Can you find more recent or different Tripp Lite products some other way?
https://www.tripplite.com/products/power-alert-local
This ancient version is not compatible with Linux for quite a long time. It will install on Windows but doesn't support the features of the UPS. It just installs, big whoop.
And then there is this one:
https://www.tripplite.com/products/power-alert-network-management-system
That's the network one and the only one that supports the higher end features because some of the monitoring is built onto the network card and doesn't get offered over the USB or traditional serial RS-232 connections. So if this network version doesn't work, the products you buy don't work. It's just as old as the local one.
It installs on 2019 and 2022, so that much is good. But it doesn't have working monitoring for anything but the power, and no logs. Totally worthless even if everything worked properly. So even when new, it wasn't right. They never finished it. The only way to use it is to have it alert via email (no SSL/TLS) or SNMP. Not the absolute worst way to go, but pretty limited,
Does not install on any modern Linux, not even close. Does not install on any current hypervisor except maybe Hyper-V which is discontinued as its own thing.
Running power monitoring from Windows is goofy, at best, running it from a VM is really bad because there are layers of potential failure involved.
Let me know where to get the real Tripp Lite stuff that they don't offer on their own Eaton / TL website.
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@pete-s said in Reboot on ping loss:
A Linksys product is still better than a Chinese no-name product that will be gone the second the ebay/amazon seller's stock run out.
This is generally true, not going to argue. It makes sense. Linksys was far from the worst.
Linksys, however, didn't get abandoned and is a networking component that might need to fit into a bigger ecosystem (not likely bigger, but bigger than itself.)
In the UPS situation, I actually feel a no name, no stock, no parts Chinese brand would be better because.... if anything fails I just replace it and the brand of the replacement doesn't matter at all, our expectations would have been very different and we would have spent far less money. And in this case, I bet the no name brands actually have better supply chain (only a guess), because they are sold everywhere but things like Tripp Lite are special order only.
Is the actual build quality of the TL better? I'm certain it is. But it's a battery at the end of the day. I can get the no name Chinese brands everywhere and replace them for minimal cost and I don't expect them to have cool features like networking, humidity or thermal monitoring. Is that a fair comparison? No, it's not, except it sort of it. What we got with the Tripp Lite was only what we normally get from the Chinese brands (whose names I literally don't know), but at higher cost for features that didn't work and longer wait times for parts.
As someone who actually has been buying the Chinese brands for a year for cheap with no issues, this is actually the buying decision we've been making and got burned by trying to get Eaton's advertised features.
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@pete-s said in Reboot on ping loss:
Eaton owns them now.
When did Eaton buy them? Fuck I hate Tripp-lite.
I have been buying standard Eaton UPS for years. They work great. I don’t use their software. Their software was crap when I tried it. I just don’t bother managing the UPS for low end.
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@jaredbusch said in Reboot on ping loss:
I just don’t bother managing the UPS for low end.
In the US we never did either, which is why we never ran into these problems. Tripp Lite when used as a "dumb" UPS is as good as any other entry level battery. But when dealing with countries that have no datacenters and we have to work around things at different scales with almost no supply chain, the dynamics change a lot. Needing a UPS for a two [physical] server environment is suddenly a thing and we need thermostat and humidistat readings to verify that things are okay. Should just order specialty gear for that, I'm guessing.
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@jt1001001 said in Reboot on ping loss:
https://www.amazon.com/dp/B0831T2DYV/ref=cm_sw_r_cp_api_glt_fabc_AVB60TSEZJDG854NV2HD
I use a product from Wattbox for this exact purpose on some comcast modems I use for POTs lines. https://www.snapav.com/shop/en/snapav/search/ip-power?krypto=5%2FcdcXS%2FV0TFwTz8d8FgC3vtSPg%2BpODS
