Reports To Management - How Do You Do Them Or Accept Them?
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I was just curious how everyone updates their management on IT issues or if you are the manager, how you like reports from your employees.
I still use the Spiceworks Helpdesk and I simply export closed and open issues to Excel, then past them into an E-Mail with bullet points and then indented bullets with updates on each issues. My manager never asked for a report format but I've been pretty much been doing the email bullet points for nearly 4 years, even when I just listed my tasks in OneNote or for a while, a homebrew help desk app.
Was kind of looking for new ideas for 2015. Just curious what everyone else does, especially if in a solo IT shop.
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Charts and graphs are always nice.
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@scottalanmiller said:
Charts and graphs are always nice.
Yep, this is basically what I do. Charts and graphs of helpdesk "performance". I think one of the biggest problems SMB IT has is that no one really cares what you do as long as everything is working, and no one is complaining about you.
I would love to go into historical uptime records and show that I have a much higher uptime ratio now with our new infrastructure then I did in the past... but really at that point it would just be stroking my own ego.
