Microsoft Volume License Center Phishing Email from Insight Direct
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@wrx7m said in Microsoft Volume License Center Phishing Email from Insight Direct:
@scottalanmiller said in Microsoft Volume License Center Phishing Email from Insight Direct:
Been leaving messages. Still no answers. Got an email address, so far no response there, either.
Yeah, if it was the open value, it could have been 3 annual payments. Hopefully, it isn't too much or too late.
It's too late. Already terminated. Presumably with zero notice. From what we can gather, the reseller either went out of business, or took the money and ran . They aren't contactable, and as far as we know never reached out for anything. Just shut down.
It's amazing how fragile this system is with MS. I totally get that the people who set up this account and told no one about it created the mess. But given that businesses have turn over every day, you'd think that MS would actually want us to pay them rather than having us seeing MS products as a risk that we can't protect against. We have our license records, but no means to access the VLC. Former employee left and didn't record them. So we have no logins. MS says only the resellers can see the details of the agreements, not MS themselves. But we can't tell who the reseller(s) are other than this one that appears to be out of business.
So from what we can tell, Microsoft products are only as reliable as the viability of the reseller. Reseller fails or goes on the run, Microsoft cuts ties with the customers and burns the bridge rather than working with them.
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@scottalanmiller said in Microsoft Volume License Center Phishing Email from Insight Direct:
@wrx7m said in Microsoft Volume License Center Phishing Email from Insight Direct:
@scottalanmiller said in Microsoft Volume License Center Phishing Email from Insight Direct:
Been leaving messages. Still no answers. Got an email address, so far no response there, either.
Yeah, if it was the open value, it could have been 3 annual payments. Hopefully, it isn't too much or too late.
It's too late. Already terminated. Presumably with zero notice. From what we can gather, the reseller either went out of business, or took the money and ran . They aren't contactable, and as far as we know never reached out for anything. Just shut down.
It's amazing how fragile this system is with MS. I totally get that the people who set up this account and told no one about it created the mess. But given that businesses have turn over every day, you'd think that MS would actually want us to pay them rather than having us seeing MS products as a risk that we can't protect against. We have our license records, but no means to access the VLC. Former employee left and didn't record them. So we have no logins. MS says only the resellers can see the details of the agreements, not MS themselves. But we can't tell who the reseller(s) are other than this one that appears to be out of business.
So from what we can tell, Microsoft products are only as reliable as the viability of the reseller. Reseller fails or goes on the run, Microsoft cuts ties with the customers and burns the bridge rather than working with them.
Yeah, wow. That is annoying. I wonder where the licenses were being used...
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@wrx7m I'm just leaving them one nasty VM after another. Microsoft claims that they reached out to Insight Direct and got a sales rep who vouched that they were still in business. But for two hours now, no way to reach the company in any way. I'm not buying it. MS claims that they were working with this business today, but that's not really plausible.
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For anyone who wants to talk to them and see what their phones do, this is their phone number: 800.467.4448
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@scottalanmiller said in Microsoft Volume License Center Phishing Email from Insight Direct:
For anyone who wants to talk to them and see what their phones do, this is their phone number: 800.467.4448
Which options are you trying?
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I called their returns number and that actually got through to someone... 800-827-6100. First number that's gone anywhere other than a voicemail box. We'll see if they can reach anyone else.
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@scottalanmiller said in Microsoft Volume License Center Phishing Email from Insight Direct:
For anyone who wants to talk to them and see what their phones do, this is their phone number: 800.467.4448
Maybe they are having issues with their phone systems. I called and just waited through the auto attendant menu and it was 1 ring and a man picked up with "Insight. How may I help you?"
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@wrx7m said in Microsoft Volume License Center Phishing Email from Insight Direct:
@scottalanmiller said in Microsoft Volume License Center Phishing Email from Insight Direct:
For anyone who wants to talk to them and see what their phones do, this is their phone number: 800.467.4448
Which options are you trying?
Sales... goes nowhere.
Operator... goes to sales and then goes nowhere. -
They found us a live person, we are getting somewhere. So far THESE people are nice and trying to help.
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Two hours of non-stop calls to get the first real person.
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@scottalanmiller Frustrating AF
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@wrx7m said in Microsoft Volume License Center Phishing Email from Insight Direct:
@scottalanmiller Frustrating AF
Wow they are pieces of work. They claim to be one of the world's largest companies, but they can't tell us ANYTHING other than we are a customer. They have no way to pull up our information to tell us about our account. Even speaking to their sales reps, it still appears to be a scam. If MS didn't vouch for them, I'd not believe that they were real. They brag about how big they are, but they can only service customers from one guy. They claim he's not a point of failure, but that without him there is no way to find out about our account. So in one breath they claim that they have no means of working with customers if the rep leaves, but that that isn't a risk.
Abject failure.
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Talking to MS again as Insight Direct is refusing to try to do anything to even find out what volume license stuff we have. They claim they will do something tomorrow. But if our rep is out, they can't look up our info. So we can't just trust that he'll come to work. Or even exists. It's just a run around.
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@scottalanmiller said in Microsoft Volume License Center Phishing Email from Insight Direct:
@jaredbusch said in Microsoft Volume License Center Phishing Email from Insight Direct:
That sounds really good and sort of kind of sounds like a SA letter.
Yeah, but with the reseller being defunct it's super fishy. Why would MS cancel us based on the reseller no longer being active? Seems like some pretty seriously bad business practices.
Oh right, I just meant well crafted phish.
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@jaredbusch said in Microsoft Volume License Center Phishing Email from Insight Direct:
@scottalanmiller said in Microsoft Volume License Center Phishing Email from Insight Direct:
@jaredbusch said in Microsoft Volume License Center Phishing Email from Insight Direct:
That sounds really good and sort of kind of sounds like a SA letter.
Yeah, but with the reseller being defunct it's super fishy. Why would MS cancel us based on the reseller no longer being active? Seems like some pretty seriously bad business practices.
Oh right, I just meant well crafted phish.
Oh, no it's ACTUALLY legit. At least I'm 99% sure it is now. The vendor is just a total piece of sh1t, it turns out.
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@scottalanmiller said in Microsoft Volume License Center Phishing Email from Insight Direct:
@jaredbusch said in Microsoft Volume License Center Phishing Email from Insight Direct:
@scottalanmiller said in Microsoft Volume License Center Phishing Email from Insight Direct:
@jaredbusch said in Microsoft Volume License Center Phishing Email from Insight Direct:
That sounds really good and sort of kind of sounds like a SA letter.
Yeah, but with the reseller being defunct it's super fishy. Why would MS cancel us based on the reseller no longer being active? Seems like some pretty seriously bad business practices.
Oh right, I just meant well crafted phish.
Oh, no it's ACTUALLY legit. At least I'm 99% sure it is now. The vendor is just a total piece of sh1t, it turns out.
Right we know that know but when I posted it was still maybe not.
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My concerns now are just how unprofessional this place is, and their obvious risk of the account being owned and controlled by a single person who, if not around (or sick, on vacation, etc.) cannot be brought up by the company without them. No way can we depend on that kind of situation for a business.
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