OneDrive for business
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@technobabble said:
@ajstringham said:
Have you tried uninstall and reinstalling OneDrive?
Not yet, I have used the Repair function but that didn't help.
Try a full rip and reinstall. Clean out the registry and reboot as part of it.
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Didn't I see a post where Sharepoint stopped syncing and the data on the server was not the new data? I think it was @JaredBusch who ran across this. I'll have to look at his post again.
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@ajstringham said:
Try a full rip and reinstall. Clean out the registry and reboot as part of it.
Since this has happened to 2 computers, I don't see both of them needed a rip and reinstall.
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@technobabble said:
@ajstringham said:
Try a full rip and reinstall. Clean out the registry and reboot as part of it.
Since this has happened to 2 computers, I don't see both of them needed a rip and reinstall.
Seems unlikely.
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Any progress on getting those to update?
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@StrongBad not yet. I can manually go to ODfB online and upload the file that was added on my PC, but Sync is not working. Hopefully tonight I will have time to delete all the files on ODfB online.
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Ok...I have found that slowly but surely files are being updated, but some folders still are not.
I also discovered that if I right click a file in File Explorer the ODfB is greyed out.
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Well I do have the latest update for ODfB, so no help there.
I tried sync from website using IE11 and found a link that offered to make sure I was using the best ODfB app. Once I started installing that, it look a lot like the O365 installation, complete with the "what background do you want office to have" dialog. At 60% will follow up when complete.
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That's odd.
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So that took a long long time. Last night I did a one to one compare of my ODfB local folders/files and the one on the O365 website. I had to rename, delete and add many files to the online version.
Since everything was correct, I rebooted and heard my PC's fans kick into high gear again, I did notice that my ODfB program on the PC is still sitting at "syncing files, 9,845 remaining".
I am guessing I going to delete the ODfB program and reinstall. Really not sure why I should have to do this, especially since I also have a laptop with same syncing issue.
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Deleted ODfB and rebooted...definately not in Programs and Features however the program still runs.
So I rebooted again...still there, but not in Programs and Features. I tried a MS Office repair via Programs and Features hoping for the screen that lets you add/subtract Office items, but nope..just repair.
Reboot again and still syncing with 9,845 remaining and when your right click a file in the OneDrive folder the One Drive for Business is greyed out.
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Well, just my luck...nothing has changed...still eating up my CPU and memory saying it's syncing files...tested a file today created at 9:30am and still no sync.
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That sucks. No idea what might be going on.
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@scottalanmiller said:
That sucks. No idea what might be going on.
Finally I decided to contact support. I went to my O365 dashboard and clicked on New service request and did the drop downs for technical support, SharePoint online, OneDrive for Business Sync Client or Workspace, Sync Issues the clicked next.
There was a recommended troubleshooter to click, so I did. The MS o365 Support Assistant downloaded then started running checks via the browser.
Issues found: The signed-in user is not a tenant admin. Tenant admin rights are necessary to view your SharePoint libraries. Click on the link 'get help fixing this issue' in the actions pane located on the right side of the screen for assistance.
So I am sent this page Assigning admin roles. I get to step 5 (assign role) and there is a red bordered box with text saying "You can't edit your own security settings, so not all settings are available here" and of course the assign role is greyed out.
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Well I got a reply back from MS support. They might call me today, but in the meantime they told me I had to login as another admin to make changes to an admin. I did that and I am a global admin, so the whole signed-in user is not a tenant admin is not fixed.
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At least support is going to be getting back to you.
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Success! And I must say that although support was not as quick as I would have liked, the service and tech was excellent.
I mentioned that i was a tech during the phone conversations where they have you tell them again why you need help (which I hate because I have already crafted my complaint and often my steps to fix said problem.)
As mentioned by @scottalanmiller and possibly others, SharePoint and ODfB has a list of file extension that can't be used. However the tech said they don't really have an updated list of what is bad. Example this list doesn't show .htm, .html, .php however he has seen these files work or gum up the works.
The fix?
- Stop ODfB sync client.
- Copy data elsewhere since the stuff on the harddrive was the known good master list.
- Delete the folder that was associated with ODfB
- Delete all files on ODfB website (O365 admin dashboard) except my OneNote files
- Click Sync from ODfB website and confirm that the OneNote Notebooks synced
- ODfB showed up in File Explorer
- Start adding one folder at a time and watch/wait for syncing. Zipped every web file to make sure they weren't going to hang up the works.
- All folders and files have been synced
I had to talk to the manager after the incident was resolved and was told that I would have the tech's contact info and to contact him for ANY Sharepoint/ODfB issues, even for my clients. Wooo hoooo!
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Linking my original post and added it to the OP.
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Awesome, though completely ridiculous that simple text files like html and php would mess up your sync program!!
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@scottalanmiller said:
Awesome, though completely ridiculous that simple text files like html and php would mess up your sync program!!
Yeah...he mentioned that he has seen it upload PHP and HTML but those are also people's ODfB that was having syncing problems...so...ridiculous, but I'll work around it for now.
