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    Pesky Network Problem: No Internet Access

    Scheduled Pinned Locked Moved IT Discussion
    27 Posts 3 Posters 2.9k Views
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    • scottalanmillerS
      scottalanmiller @thanksajdotcom
      last edited by

      @ajstringham What features are you using?

      thanksajdotcomT 1 Reply Last reply Reply Quote 0
      • Bill KindleB
        Bill Kindle @thanksajdotcom
        last edited by

        @ajstringham said:

        Besides, Verizon said that they can't bridge it, and they told me Actiontec told them that it can't be done. However, @PSX_Defector is nice enough to know there IS indeed a way and he's going to help me tonight. 😄

        Sounds like a Tier 1 support response. I would have asked to speak to a higher level tech that knows what bridge mode means.

        scottalanmillerS thanksajdotcomT 2 Replies Last reply Reply Quote 0
        • scottalanmillerS
          scottalanmiller @Bill Kindle
          last edited by

          @Bill-Kindle said:

          @ajstringham said:

          Besides, Verizon said that they can't bridge it, and they told me Actiontec told them that it can't be done. However, @PSX_Defector is nice enough to know there IS indeed a way and he's going to help me tonight. 😄

          Sounds like a Tier 1 support response. I would have asked to speak to a higher level tech that knows what bridge mode means.

          Yeah, Verizon isn't very technical.

          thanksajdotcomT 1 Reply Last reply Reply Quote 0
          • thanksajdotcomT
            thanksajdotcom @scottalanmiller
            last edited by

            @scottalanmiller said:

            @ajstringham What features are you using?

            The FiOS one is a clunky interface and one I don't have time to screw around with. I like managing my own equipment.

            scottalanmillerS 1 Reply Last reply Reply Quote 0
            • scottalanmillerS
              scottalanmiller
              last edited by

              My FiOS modem is bridged down there in Dallas. It worked fine.

              thanksajdotcomT 1 Reply Last reply Reply Quote 0
              • thanksajdotcomT
                thanksajdotcom @scottalanmiller
                last edited by

                @scottalanmiller said:

                @Bill-Kindle said:

                @ajstringham said:

                Besides, Verizon said that they can't bridge it, and they told me Actiontec told them that it can't be done. However, @PSX_Defector is nice enough to know there IS indeed a way and he's going to help me tonight. 😄

                Sounds like a Tier 1 support response. I would have asked to speak to a higher level tech that knows what bridge mode means.

                Yeah, Verizon isn't very technical.

                Don't tell @PSX_Defector that.

                scottalanmillerS 1 Reply Last reply Reply Quote 0
                • thanksajdotcomT
                  thanksajdotcom @scottalanmiller
                  last edited by

                  @scottalanmiller said:

                  My FiOS modem is bridged down there in Dallas. It worked fine.

                  Yeah, @PSX_Defector said there is a way. He's out of state and was going to a movie with family, so we're gonna talk later.

                  1 Reply Last reply Reply Quote 0
                  • scottalanmillerS
                    scottalanmiller @thanksajdotcom
                    last edited by

                    @ajstringham said:

                    @scottalanmiller said:

                    @Bill-Kindle said:

                    @ajstringham said:

                    Besides, Verizon said that they can't bridge it, and they told me Actiontec told them that it can't be done. However, @PSX_Defector is nice enough to know there IS indeed a way and he's going to help me tonight. 😄

                    Sounds like a Tier 1 support response. I would have asked to speak to a higher level tech that knows what bridge mode means.

                    Yeah, Verizon isn't very technical.

                    Don't tell @PSX_Defector that.

                    I'm pretty sure that he knows 😉

                    thanksajdotcomT 1 Reply Last reply Reply Quote 1
                    • scottalanmillerS
                      scottalanmiller @thanksajdotcom
                      last edited by

                      @ajstringham said:

                      @scottalanmiller said:

                      @ajstringham What features are you using?

                      The FiOS one is a clunky interface and one I don't have time to screw around with. I like managing my own equipment.

                      I know it is clunky and crappy but you can't take it out of the chain. Unless you are doing something like setting up a site to site VPN or trying to add more security, you can't only diminish the quality of the connection. For a home, I'd not put another device in line.

                      thanksajdotcomT 1 Reply Last reply Reply Quote 0
                      • thanksajdotcomT
                        thanksajdotcom @Bill Kindle
                        last edited by

                        @Bill-Kindle said:

                        @ajstringham said:

                        Besides, Verizon said that they can't bridge it, and they told me Actiontec told them that it can't be done. However, @PSX_Defector is nice enough to know there IS indeed a way and he's going to help me tonight. 😄

                        Sounds like a Tier 1 support response. I would have asked to speak to a higher level tech that knows what bridge mode means.

                        @Bill-Kindle, kudos to the guy I was dealing with though. He was actually going out of his way to be helpful. I couldn't quite place his accent but it wasn't Indian. I'm actually having a hard time remembering now but it almost sounded like he was from the northern part of Africa, like a Morocco-esque accent. I could be completely wrong though.

                        1 Reply Last reply Reply Quote 0
                        • thanksajdotcomT
                          thanksajdotcom @scottalanmiller
                          last edited by

                          @scottalanmiller said:

                          @ajstringham said:

                          @scottalanmiller said:

                          @ajstringham What features are you using?

                          The FiOS one is a clunky interface and one I don't have time to screw around with. I like managing my own equipment.

                          I know it is clunky and crappy but you can't take it out of the chain. Unless you are doing something like setting up a site to site VPN or trying to add more security, you can't only diminish the quality of the connection. For a home, I'd not put another device in line.

                          Everything is gigabit. There will be a little latency but oh well, I'll deal. I like having my own WAP too. I don't like ANY ISP's modem/router combos and always told them to just give me a modem. No surfboard combo crap.

                          1 Reply Last reply Reply Quote 0
                          • thanksajdotcomT
                            thanksajdotcom
                            last edited by

                            Unfortunately, that's not doable with Verizon...

                            1 Reply Last reply Reply Quote 0
                            • thanksajdotcomT
                              thanksajdotcom @scottalanmiller
                              last edited by

                              @scottalanmiller said:

                              @ajstringham said:

                              @scottalanmiller said:

                              @Bill-Kindle said:

                              @ajstringham said:

                              Besides, Verizon said that they can't bridge it, and they told me Actiontec told them that it can't be done. However, @PSX_Defector is nice enough to know there IS indeed a way and he's going to help me tonight. 😄

                              Sounds like a Tier 1 support response. I would have asked to speak to a higher level tech that knows what bridge mode means.

                              Yeah, Verizon isn't very technical.

                              Don't tell @PSX_Defector that.

                              I'm pretty sure that he knows 😉

                              Yes, yes. He says so all the time. It was a joke...lol

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