External Drive online but not recognized
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Have they tried putting the drives back in the OLD nas yet?
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UPDATE: So original NAS was plugged back in as it was - but we cant access it or browse to it (although you can ping it via IP but not hostname). They've rebooted it as well (despite me saying not to!!!!)
There is a flashing blue light on the power button - Assume that's initiating some kind of repair? - I'll leave it for a while and see what happens with it
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My guess is that they reversed the drives. Can't do that.
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@scottalanmiller said:
My guess is that they reversed the drives. Can't do that.
ouch! their backup is a week out of date!
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@Joel said:
@scottalanmiller said:
My guess is that they reversed the drives. Can't do that.
ouch! their backup is a week out of date!
that's the problem with people making horrible decisions, they tend to make a lot of them.
Not only is it out of date, they did all this without testing or checking their backup, obviously.
So that's massive error #4 thus far.
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UPDATE: They decided to restore from a backup and have already replaced the nas! They found a backup 2 days old!!!
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That's better. Did they learn a lesson here or did they blow it off?
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no, they've learnt a lesson and are now discussing an automatic daily backup - offsite and on premise.
I also learnt from your responses. thanks -
@Joel said:
no, they've learnt a lesson and are now discussing an automatic daily backup - offsite and on premise.
I also learnt from your responses. thanksThe problem that still persists here is you are always saying they did it.
If this is true, then this means that you need to fire them as they are doing nothing but wasting your time. Time that you could better spend looking for a new client or better serving a different client that will actually pay you to do the job they hired you for. -
We dont officially support them but charge for the time they bother us! They didnt want a full service with us. If they did they wouldnt have been in this mess in the first instance and they certainly wouldnt be allowed to unplug or touch servers/hardware without our say so!!!!
But you are correct! The dangerous people are those who THINK they know how things work and go gung-ho with the troubleshooting!
They have been charged accordingly for our time
