Zoho ManageEngine ServiceDesk Plus is Now Free!

[A Former User]

I can't seem to find any info on the Free MSP version.

[A Former User]

It's not limited to 5 techs anymore.

Watch the video - 00:51

[scottalanmiller]

@Aaron-Studer said:

Sign-Up Link: http://www.manageengine.com/products/service-desk/free-it-help-desk-software.html

Thanks

[scottalanmiller]

@Nic said:

@Aaron-Studer also limited to 5 techs, IIRC

No that's the unupdated page. The weekend change is that it is unlimited. See the video above.

[Bud]

Nice! I'll be downloading and installing this at work in the next couple of days for evaluation.

[A Former User]

Still can't find anything about the MSP Edition.....

[scottalanmiller]

@Aaron-Studer said:

Still can't find anything about the MSP Edition.....

Huge MSP link on their page. On a phone right now but it was very in my face when I looked this morning.

[A Former User]

@scottalanmiller I see it listed, I just don't see anything on the free edition. Looks like it starts at $595

[scottalanmiller]

@Aaron-Studer said:

@scottalanmiller I see it listed, I just don't see anything on the free edition. Looks like it starts at $595

We keep posting this..... Their site has not been updated with the "free" info yet for any edition.

[A Former User]

Hi Aaron,

The ServiceDesk Plus standard edition has been already released for free, but regarding the ServiceDesk Plus MSP, the release date for free edition has not been announced yet.

Hope it will be announced soon.

Regards,
Sameer

Sameer Khan
ZOHO Corp.,
4141 Hacienda Drive
Pleasanton, CA 94588, USA
Ph - + 1 (408) 454 4219
Toll Free: +1[888] 720 9500
Fax - +1 925 924 9600
[email protected]

[scottalanmiller]

@Aaron-Studer said:

Hi Aaron,

The ServiceDesk Plus standard edition has been already released for free, but regarding the ServiceDesk Plus MSP, the release date for free edition has not been announced yet.

Hope it will be announced soon.

Regards,
Sameer

Sameer Khan
ZOHO Corp.,
4141 Hacienda Drive
Pleasanton, CA 94588, USA
Ph - + 1 (408) 454 4219
Toll Free: +1[888] 720 9500
Fax - +1 925 924 9600
[email protected]

Thanks. Techcrunch said it already had. Although the MSP version is behind the other.

[Bill Kindle]

This FB response made me chuckle, I guess the guy never heard of Spiceworks....

[thanksajdotcom]

@Bill-Kindle That's funny!

[scottalanmiller]

@Bill-Kindle said:

This FB response made me chuckle, I guess the guy never heard of Spiceworks....

Very few actually have. I've never worked anywhere that knew of it b

[scottalanmiller]

Spiceworks does not dominate any software market. They are a minuscule player in the helpdesk software space.

[thanksajdotcom]

@scottalanmiller Yup. Their biggest selling point is that they're free. For free, they're alright. Lacking a lot but it's a loss leader for the community. If I was in their shoes, I would only be putting forth a genuine superficial effort as well but playing it out otherwise to keep hype up. It's smart marketing albeit very "grey" in many terms.

[scottalanmiller]

@ajstringham it isn't quite a loss leader. It makes a small revenue on its on. It's more of a "tiny margin" leader.

[Bill Kindle]

It's enough to make me take a look at it again. I've always liked Zoho products anyways.

[thanksajdotcom]

@scottalanmiller It's a loss leader. Think about it. The penny deals at Staples during back to school. They get small revenue on it but it's still costing more to ship and store and stock than it's selling for. Spiceworks has a team for dev and support on the app. I find it hard to believe they are making any money on the app itself. At best I'd guess they come close to breaking even. But the general term is loss leader. You are going a little too literal...

[scottalanmiller]

@ajstringham said:

@scottalanmiller It's a loss leader. Think about it. The penny deals at Staples during back to school. They get small revenue on it but it's still costing more to ship and store and stock than it's selling for. Spiceworks has a team for dev and support on the app. I find it hard to believe they are making any money on the app itself. At best I'd guess they come close to breaking even. But the general term is loss leader. You are going a little too literal...

At staples that is a loss leader. They actually lose money. Spiceworks never meant for the community to make money. They actually make profit on the helpdesk app. It's not the loss leader. It's the product that they intended to sell.