providers for phone line & internet
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@scottalanmiller said:
@LAH3385 said:
Since we already paid for NEC terminal, what should I do?
This is sunk cost fallacy causing an emotional reaction - basically your brain is hoping that you can justify the money already lost on the NEC. But that is bad business thinking.
Whether the NEC was free or cost a billion dollars doesn't matter now. What matters today is that you have an NEC that you own (I assume) outright and you need to make decisions based on that.
The sad part is that the NEC is worth nothing, literally, nothing. It has no value for your business. So keeping it because you "spent money on it" doesn't make sense. It is hurting you today, actively. It's not that it cost too much six years ago, that's a different issue and that would be addressed in a port mortem, but right now we are only looking at making the right decision for the future.
Since the NEC is hurting you, you want to remove it. Think of it like cancer. When the doctor tells you that you have lung cancer you don't say "but I've put so much effort into this lung, let's just keep it", no, you say "cut that thing out and try to save me right now!!!!"
This will be a great talk with my boss. Maybe I should start preparing to jump ship in worst case scenario.
We just spent 40K on the whole system. Also, I spoke with VOPS.ms and to go that route means overhaul the whole system. -
@LAH3385 said:
@scottalanmiller said:
@LAH3385 said:
Since we already paid for NEC terminal, what should I do?
This is sunk cost fallacy causing an emotional reaction - basically your brain is hoping that you can justify the money already lost on the NEC. But that is bad business thinking.
Whether the NEC was free or cost a billion dollars doesn't matter now. What matters today is that you have an NEC that you own (I assume) outright and you need to make decisions based on that.
The sad part is that the NEC is worth nothing, literally, nothing. It has no value for your business. So keeping it because you "spent money on it" doesn't make sense. It is hurting you today, actively. It's not that it cost too much six years ago, that's a different issue and that would be addressed in a port mortem, but right now we are only looking at making the right decision for the future.
Since the NEC is hurting you, you want to remove it. Think of it like cancer. When the doctor tells you that you have lung cancer you don't say "but I've put so much effort into this lung, let's just keep it", no, you say "cut that thing out and try to save me right now!!!!"
This will be a great talk with my boss. Maybe I should start preparing to jump ship in worst case scenario.
We just spent 40K on the whole system. Also, I spoke with VOPS.ms and to go that route means overhaul the whole system.Good Lord, $40,000?
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@LAH3385 said:
This will be a great talk with my boss. Maybe I should start preparing to jump ship in worst case scenario.
We just spent 40K on the whole system.Just explain sunk cost fallacy to him ahead of time to make sure his head is in the right place.
"Just spent" six years ago, right?
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@LAH3385 said:
Also, I spoke with VOPS.ms and to go that route means overhaul the whole system.
Doesn't make any difference since you would never keep the NEC around for any reason. A complete overhaul is the only logical thing to do. The NEC is only hurting you, you want to throw that out. Whether voip.ms requires it or not doesn't change anything.
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And the overhaul should be now, not later. There is nothing to spend going forward, so no reason to wait around while you keep losing money, start moving to something modern and awesome right away.
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@scottalanmiller said:
@LAH3385 said:
This will be a great talk with my boss. Maybe I should start preparing to jump ship in worst case scenario.
We just spent 40K on the whole system.Just explain sunk cost fallacy to him ahead of time to make sure his head is in the right place.
"Just spent" six years ago, right?
No. That last last year.
We moved to our new office back in the end of 2010. That is when we got into Logix and 3COM phone system. However, before Logix contract is over our 3COM system was dying. So we have to switch over to different system which also accommodate Logix PRI. The decision for new phone system was made in around mid of last year. So we had the phone system for less than a year per se.
Even if it is sunk cost we just do not have the resource to overhaul right away.It os a mistake that must be fix. But doing so I might prepare my resume and ready to move on at the same time.
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@LAH3385 said:
Even if it is sunk cost we just do not have the resource to overhaul right away.
But an overhaul would likely be free, right? Why are you assuming that there would be a cost other than the savings potential from not paying for the NEC support?
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@scottalanmiller said:
@LAH3385 said:
No. That last last year.
Oh
I was a series of bad timing. Everything was falling apart and we need to act fast.
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@scottalanmiller said:
@LAH3385 said:
Even if it is sunk cost we just do not have the resource to overhaul right away.
But an overhaul would likely be free, right? Why are you assuming that there would be a cost other than the savings potential from not paying for the NEC support?
Because, when I checked with VOIP.ms we need a complete different phone system as they do not support NEC. So at the very least we will need a Phone to begin with.
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@LAH3385 said:
I was a series of bad timing. Everything was falling apart and we need to act fast.
This is what I would think was a series of cascading decisions each one building on the one before it. The Logic PRI was a huge mistake six years ago, causing the need for a legacy phone system. Then when that died you already had a PRI and the decision was to invest in technical debt. Which, in a way, dug the hole deeper.
What should have happened, if you were stuck with a PRI, is getting a PRI to SIP gateway which is a simple device that turns the PRI into SIP (and in reality, the provider likely would have happily taken out the device turning SIP into PRI and made it that much better anyway) and then you could have build a free, modern system internally and been ready for whatever the future would bring.
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@LAH3385 said:
@scottalanmiller said:
@LAH3385 said:
Even if it is sunk cost we just do not have the resource to overhaul right away.
But an overhaul would likely be free, right? Why are you assuming that there would be a cost other than the savings potential from not paying for the NEC support?
Because, when I checked with VOIP.ms we need a complete different phone system as they do not support NEC. So at the very least we will need a Phone to begin with.
I thought you said the phones are SIP?
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Things that I am assuming:
- That the NEC has negative value and is actively hurting you (e.g. the sooner you remove it, the better.)
- That a replacement system is likely free (because some of the best ones are, definitely way better than an NEC or a legacy system, since the NEC is "good enough", a free PBX is going to be worlds beyond what you have today.)
- Moving from Logix to someone like voip.ms will cost negative money (e.g. you pay less, not more and therefore make money.)
So the tighter you are on money, the more you want to overhaul right away, right?
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@scottalanmiller said:
Things that I am assuming:
- That the NEC has negative value and is actively hurting you (e.g. the sooner you remove it, the better.)
It is not hurting. Just a burden. We paid in full not lease. It does hurt the more people we add to the company.
- That a replacement system is likely free (because some of the best ones are, definitely way better than an NEC or a legacy system, since the NEC is "good enough", a free PBX is going to be worlds beyond what you have today.)
I will have to look more into it but I do not think NEC phones capable of going full VOIP with SIP. I will have to call around to a workable solution.
- Moving from Logix to someone like voip.ms will cost negative money (e.g. you pay less, not more and therefore make money.)
So the tighter you are on money, the more you want to overhaul right away, right?
Yes it will be MUCH MUCH MUCH cheaper. Maybe about half or more than what we are paying right now. Still... Since NEC phone isn't support we will have to provide our own phone system.
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Do you have a model number for one of your phones? Generally if they can do SIP they can do any SIP.
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Providing your own phone system is the least expensive part (essentially free other then time). You may or may not have to purchase new phones but like you said if you are looking at saving half of your PRI costs per year you need to look at the pay back on phone investment.
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@coliver said:
Do you have a model number for one of your phones? Generally if they can do SIP they can do any SIP.
There are 2 models listed. Not sure which one exactly
- DT-800 series - ITZ-12DG-3
- ZV (XDG) W-3Y (BK) << this one has Model: right next to it.
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Yes, those are IP phones... no they don't look like SIP phones, at least they don't mention it anywhere in the documentation.
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@LAH3385 said:
It is not hurting. Just a burden. We paid in full not lease. It does hurt the more people we add to the company.
There is no support cost?
