Connectwise Control / Screenconnect recommends you break the law to run their software
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@CCWTech said in Connectwise Control / Screenconnect recommends you break the law to run their software:
I guess I am spending good money after bad by paying yearly maintenance. I just expect that fee would be for them continuing to update their product, but I suppose not so much...
Compare to other software we know, par for the course when you are trying to sell an online service.
Except I've learned from this experience that they are dishonest, promote criminality, and incompetent because their software (and how it is fundamentally built) is crap. So why the hell would I pay for their cloud service after their on prem service has turned out this way?
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@DustinB3403 said in Connectwise Control / Screenconnect recommends you break the law to run their software:
To ask, why are you looking at ConnectWise instead of MeshCentral? Does MC not support your client devices?
He always had two. MC has already replaced TeamViewer. And MC is now the primary and SC the backup. But the backup would be better if it wasn't so costly and worked better. It's crazy slow and wonky and now, pretty far behind on features, too.
I think the real issue is, now that everyone has seen MC, it's embarrassing how bad SC is. The amount of productivity gains we are getting from the switch is unbelievable.
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@black3dynamite said in Connectwise Control / Screenconnect recommends you break the law to run their software:
Why can’t they start developing on .net core instead since that will be the one that is equally being developed Microsoft for Windows, Mac and Linux?
Right? The core answer that would be obvious is... because they can't. It seems like, with many software products, the core was developed by some hobbyist long ago, was "good enough" to release, and now they have people who develop fringe components of the product but don't understand how to code the core. So they are trapped, lacking the expertise to support and update their own product.
This is a common pattern that we see in software firms.
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@CCWTech said in Connectwise Control / Screenconnect recommends you break the law to run their software:
We interpret a different way... I'm going to use that the next time I get pulled over for speeding and see if that works out for me!
That's exactly, "I didn't steal it, I just borrowed it indefinitely without permission."
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@DustinB3403 said in Connectwise Control / Screenconnect recommends you break the law to run their software:
@CCWTech Are you sure you aren't paying to be able to continue to have access to your deployed version?
I'm not trying to defend them here at all, just asking what does your "yearly maintenance" actually include?
Yes, but it is supposed to include product development as well.
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@CCWTech said in Connectwise Control / Screenconnect recommends you break the law to run their software:
@DustinB3403 said in Connectwise Control / Screenconnect recommends you break the law to run their software:
@CCWTech Are you sure you aren't paying to be able to continue to have access to your deployed version?
I'm not trying to defend them here at all, just asking what does your "yearly maintenance" actually include?
Yes, but it is supposed to include product development as well.
Again, not defending these people, but does it say that anywhere?
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If you are trying to manage thousands of computers via ScreenConnect, you can afford to plan you business on running a single Windows Server instance to host it. Would it be cheaper (slightly) to run it on Linux? Sure. But that does not change the fact that if you are at that scale, you should easily be able to handle a Server license.
Additionally, it is not a law being broken. It is a license agreement being violated. Licensing agreements can be, but are not always, subject to contract law and/or intellectual property laws.
In the not scottland of reality, almost no one even knows WTF you are talking about. It is not black and white, no matter how much scott tries to say it is. If everything was simply black and white, we would not have pretty much any of the issues our society has. Tech or not.
On top of that you were using chat which almost certain connected you to some low paid grunt reading from fixed knowledge base articles.
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@scottalanmiller said in Connectwise Control / Screenconnect recommends you break the law to run their software:
I think the real issue is, now that everyone has seen MC, it's embarrassing how bad SC is. The amount of productivity gains we are getting from the switch is unbelievable.
While possibly true for you, Mesh Central is absolute crap to me.
I used it for months as the primary connection to one client to make sure I actually used it.Your opinion is not reality for anyone except you.
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@JaredBusch said in Connectwise Control / Screenconnect recommends you break the law to run their software:
@scottalanmiller said in Connectwise Control / Screenconnect recommends you break the law to run their software:
I think the real issue is, now that everyone has seen MC, it's embarrassing how bad SC is. The amount of productivity gains we are getting from the switch is unbelievable.
While possibly true for you, Mesh Central is absolute crap to me.
I used it for months as the primary connection to one client to make sure I actually used it.Your opinion is not reality for anyone except you.
I've got lots of users on it and while it has taken them a bit to get over making the change, once they do, everyone is finding it way more productive.
Cuts our connection time by like 90%. We can actually start helping customers almost instantly instead of spending so much time waiting for ScreenConnect to finally be able to load its device list. We spend just as much time waiting for SC's list to stop flashing from its load problems as it does to complete the process of accessing a device in MC.
The difference is staggering. And running commands, we've had people lose so much time... days in fact, for issues that MC solved in minutes.
It's anything but "just me".
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@DustinB3403 said in Connectwise Control / Screenconnect recommends you break the law to run their software:
@CCWTech said in Connectwise Control / Screenconnect recommends you break the law to run their software:
@DustinB3403 said in Connectwise Control / Screenconnect recommends you break the law to run their software:
@CCWTech Are you sure you aren't paying to be able to continue to have access to your deployed version?
I'm not trying to defend them here at all, just asking what does your "yearly maintenance" actually include?
Yes, but it is supposed to include product development as well.
Again, not defending these people, but does it say that anywhere?
They don't make that clear, but do make it clear that you must continue to pay to get newer versions to get new features, bug fixes, etc. New features would seem to me that it means product development. Otherwise why would anyone pay?
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@scottalanmiller said in Connectwise Control / Screenconnect recommends you break the law to run their software:
@JaredBusch said in Connectwise Control / Screenconnect recommends you break the law to run their software:
@scottalanmiller said in Connectwise Control / Screenconnect recommends you break the law to run their software:
I think the real issue is, now that everyone has seen MC, it's embarrassing how bad SC is. The amount of productivity gains we are getting from the switch is unbelievable.
While possibly true for you, Mesh Central is absolute crap to me.
I used it for months as the primary connection to one client to make sure I actually used it.Your opinion is not reality for anyone except you.
I've got lots of users on it and while it has taken them a bit to get over making the change, once they do, everyone is finding it way more productive.
Cuts our connection time by like 90%. We can actually start helping customers almost instantly instead of spending so much time waiting for ScreenConnect to finally be able to load its device list. We spend just as much time waiting for SC's list to stop flashing from its load problems as it does to complete the process of accessing a device in MC.
The difference is staggering. And running commands, we've had people lose so much time... days in fact, for issues that MC solved in minutes.
It's anything but "just me".
Anyone trained by you is also you. Because you make them do it your way.
I run commands direct on machines every day with no delays or issues.
I have no issues with "flashing" list of machines. I don't even know WTF that is.
I connect to systems on Windows, Android and iOS all the time. -
@JaredBusch said in Connectwise Control / Screenconnect recommends you break the law to run their software:
On top of that you were using chat which almost certain connected you to some low paid grunt reading from fixed knowledge base articles.
A low paid grunt who is the selected spokesperson for the company, who voluntarily promoted the license violation and stated that it was their, not his, suggestion to violate it.
If their KB articles are putting theft into writing, that's far worse still.
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@CCWTech said in Connectwise Control / Screenconnect recommends you break the law to run their software:
@DustinB3403 said in Connectwise Control / Screenconnect recommends you break the law to run their software:
@CCWTech said in Connectwise Control / Screenconnect recommends you break the law to run their software:
@DustinB3403 said in Connectwise Control / Screenconnect recommends you break the law to run their software:
@CCWTech Are you sure you aren't paying to be able to continue to have access to your deployed version?
I'm not trying to defend them here at all, just asking what does your "yearly maintenance" actually include?
Yes, but it is supposed to include product development as well.
Again, not defending these people, but does it say that anywhere?
They don't make that clear, but do make it clear that you must continue to pay to get newer versions to get new features, bug fixes, etc. New features would seem to me that it means product development. Otherwise why would anyone pay?
That's been the same since the software was very first released. it has never changed.
It is also absolutely normal for software development of all types.
Mesh Central is funded 100% by
IBMIntel and if it was not, it would not exists, or not have the features and dev time it currently has.Instead it would have a cost to buy and upgrade. Just like every other piece of software out there.
No one works for free.
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@JaredBusch said in Connectwise Control / Screenconnect recommends you break the law to run their software:
@scottalanmiller said in Connectwise Control / Screenconnect recommends you break the law to run their software:
@JaredBusch said in Connectwise Control / Screenconnect recommends you break the law to run their software:
@scottalanmiller said in Connectwise Control / Screenconnect recommends you break the law to run their software:
I think the real issue is, now that everyone has seen MC, it's embarrassing how bad SC is. The amount of productivity gains we are getting from the switch is unbelievable.
While possibly true for you, Mesh Central is absolute crap to me.
I used it for months as the primary connection to one client to make sure I actually used it.Your opinion is not reality for anyone except you.
I've got lots of users on it and while it has taken them a bit to get over making the change, once they do, everyone is finding it way more productive.
Cuts our connection time by like 90%. We can actually start helping customers almost instantly instead of spending so much time waiting for ScreenConnect to finally be able to load its device list. We spend just as much time waiting for SC's list to stop flashing from its load problems as it does to complete the process of accessing a device in MC.
The difference is staggering. And running commands, we've had people lose so much time... days in fact, for issues that MC solved in minutes.
It's anything but "just me".
Anyone trained by you is also you. Because you make them do it your way.
I run commands direct on machines every day with no delays or issues.
I have no issues with "flashing" list of machines. I don't even know WTF that is.
I connect to systems on Windows, Android and iOS all the time.We don't have the flashing on Linux installs. Only on Windows. Maybe you don't have enough devices attached, but SC seems to fall down big time with thousands of devices.
But it's slow on Windows, we see issues that it can't render the screen well and takes a long time to load.
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@JaredBusch said in Connectwise Control / Screenconnect recommends you break the law to run their software:
Mesh Central is funded 100% by IBM and if it was not, it would not exists, or not have the features and dev time it currently has.
Intel
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@scottalanmiller said in Connectwise Control / Screenconnect recommends you break the law to run their software:
@JaredBusch said in Connectwise Control / Screenconnect recommends you break the law to run their software:
Mesh Central is funded 100% by IBM and if it was not, it would not exists, or not have the features and dev time it currently has.
Intel
Fixed
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This is a strawman argument IMO. It is the customer's responsibility to use a properly licensed Windows Server. The software can run on multiple versions of Windows including workstation editions. You also could in "theory" use it on a workstation if you had to do so for testing.
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@JaredBusch said in Connectwise Control / Screenconnect recommends you break the law to run their software:
Anyone trained by you is also you. Because you make them do it your way.
Well, if you need MC training, let me know
It's true that we found people being very unproductive on MC and then we had a training session and people went from "SC-like" to lightning fast. A little training goes a long way.
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@IRJ said in Connectwise Control / Screenconnect recommends you break the law to run their software:
This is a strawman argument IMO. It is the customer's responsibility to use a properly licensed Windows Server. The software can run on multiple versions of Windows including workstation editions. You also could in "theory" use it on a workstation if you had to do so for testing.
Right, BUT, when the vendor tries to pressure you to steal the software in order to make their product cheaper, that changes responsibilities. It's still the vendor's responsibility to not lie and not try to misrepresent their product or how to use it.
A car salesman can't recommend that you run stop signs, while it still remains your responsibility to not do so regardless of what he said.
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@IRJ said in Connectwise Control / Screenconnect recommends you break the law to run their software:
This is a strawman argument IMO. It is the customer's responsibility to use a properly licensed Windows Server. The software can run on multiple versions of Windows including workstation editions. You also could in "theory" use it on a workstation if you had to do so for testing.
It's different if someone decides to violate the MS EULA than for a company to openly state that you should violate it.
