@jaredbusch said in Looking for virtualization advice:
@scottalanmiller said in Looking for virtualization advice:
I had to go searching for it.
Not my job. It is their job to not turn me off. Which they did. fuck that.
Everyone has public pricing if you know how to use Government contract price lists that contractually must be posted
Citrix, Microsoft, Dell, Cisco and others have public pricing, but if you just go with that you can easily miss out on a special 30% off bundle or deal (or in Cisco's case likely just overpay 70%). I get this weird attitude in IT where you don't want to deal with sales people but do you want to know the real reason why vendors don't give out price lists?
One is volume. If Bank of America agree's to buy my software I might be willing to discount to 85% for 100 million dollars in sales, because my net cost to produce licensing keys is low, and the cost to support someone that large and well developed who's going to have a homogeneous design is actually rather simple. Joe's gravel pit with 10 VM's and 2 IT guys with no formal training meanwhile could easily be a endless pit of support calls because they cook their unit that's in a trailer, and they are abusing your support organization for basic helpdesk because they don't understand basic things like NTP/DNS and routing. That's ony part of it. The other issue is how SMB's buy complicated products.
They go and buy it, and then buy the wrong damn thing. They will buy 1/2 as many nodes and not realize they need mirroring overhead (Scale shows RAW on this chart, they don't show overheads, reserves or protection. They will buy zero slack space on the boxes and crash them or not be aware of the file system formatting. They will then complain on Spiceworks "Storage vendor B sucks because their box ran out of space and caught fire and gave me measles because I didn't talk to an SE who could have helped me get the right box or realize that I shouldn't buy the product and get something else that was in budget!"
As someone who worked for a VAR for years and saw customers try to design their own stuff and submit it, we ended up blocking 90% of those deals and getting a SE to get them the right stuff. Some of it was hilarious (RAID 0 ALL THE THINGS) some of it was easy to overlook stuff (Product required 3 phase power, or a rack depth they didn't have), some of it is just annoying details (Product had SFP+ ports, and they needed 10Gbase-T). Minor paperwork mistakes (Shipping address being different from install) on a customers part could cripple support responses (Dispatch part to the wrong location). Also for systems with support contracts array vendors and HCI vendors will require a diagram of how it's installed, cabled, connected so their global support teams know what you have when they call in. If you let customers size, purchase, and install none of the paperwork required for a proper support experience gets completed. A VxRAIL or Scale or Synology could be setup by a 4th grader with the check list. The reason one of them requires a trained staff member is VCE/Scale is on the hook for aggressive support and management of patching and things for the next 3-5 years, while Synology will say "meh" if you call them with an outage.
As a vendor if you shut up and take their money you risk tanking your NPS, and having them tell their friends you suck and making it harder to get deals from people who actually have budget and care about a solution actually working.
Catering to the IT know it all who thinks he can correctly purchase systems that with sub-variations often produce 1500 SKU's (RAM, CPU, Disk, NIC interfaces, Power connectors, Fan direction etc) isn't worth it to these vendors as they are more worried about other customers hearing about your negative experience than loosing a sale that was never going to happen anyways. More importantly if you correctly know the Sub-SKU's for the flex midplane option so you can run 2 HBA's in split mode on a DL380 you REALLY shouldn't be working at a customer with that skill (it's something you rarely use) and instead should be working for a VAR or distributor. You'll make a ton more money, and you'll actually get to use that skill more than once every 3-5 years.