@scottalanmiller said:
@quicky2g said:
@dafyre said:
@scottalanmiller said:
@dafyre said:
@scottalanmiller said:
@dafyre said:
@scottalanmiller said:
@IRJ said:
@scottalanmiller said:
@IRJ said:
@scottalanmiller said:
@IRJ said:
I believe everyone is at fault here, the son, the father, and AT&T. Everyone already mentioned why the father and son our at fault, but AT&T should have proactive monitors that send out redflags once a data bill hits a certain threshold. Especially if the family's typical phone bill is $150 and all the sudden is $2000. That should send a redflag somewhere and something should be done to ensure the customer really wants to accept the outrageous data charges.
But they did, right?
a single text message
how much hounding does one need. The message was sent and received and they didn't care. I don't see how AT&T has any more responsibility here. They have the status on the phone itself, they have an account status AND a courtesy, but unnecessary, text alert that they were being foolish. How many layers must AT&T do?
I would think an alert at every GB over the limit would be appreciated by customers.
I don't think that it would. Maybe some, but only some. And whether or not it would be appreciated doesn't in any way make AT&T at fault.
What I would like to see is companies give their customers the options of what to do when data runs out.
"You have met your data cap What would you like to do?"
- Continue using data (warning, you will be charged per GB of data you use!)
- Upgrade to next tier of data plan
- Disable data until your next billing cycle.
I get text messages from Verizon at 75, 80, and 95%, so that is kinda option 1. They actually offer the upgrade to next data tier option via text message, but not the option to disable my data.
But I can do all of that with my phone now, right? It would be a redundant service?
You say that like redundancy is a bad thing.
And sure -- you and I know how to go into our phones and turn off the data bits until we want them on. However, the average user may or may not know this. If the carrier can do it, why not let them do it for those who can't be bothered to do it, or don't know how to google for it?
Because it isn't their job to do it
Why isn't it? They are the service provider. They would come out the hero in this case. AT & T could have "saved" their customer from their kid and disabled data, rather than giving the customer a heart attack by way of a $2k bill.
I seriously doubt they'll want to stay with AT&T after paying $2k.
you'd think that, but they are already paying huge AT&T fees and getting crap service. Why would they switch over one extra large bill? If they cared, they'd not be on AT&T anyway. Not like TMobile doesn't work great in SF with unlimited data already.
It's just a kick in the pants no matter what the reasoning. If I paid a carrier $2k in one month I wouldn't want to pay them anymore as long as there was a reasonable alternative. In most cities there is.