@pete-s said in Slow "internet" customer says...:
I have a customer and they have one location where they hold meetings with about 30 people in attendance and say another 10 people in the office. People in the meetings sometimes complain about slow internet. Problem is that they have 500 Mbit/s fiber and no hosted servers or anything on-prem.
I haven't been on location yet so I have no clue what equipment they have. I'm suspecting consumer grade AP/router/firewall stuff.
How would you go about troubleshooting this problem?
Without knowing anything about equipment on-site and/or limited knowledge about the environment, I start with the basics:
www.speedtest.net -Will give you a better idea of true bandwidth
ping google, microsoft, Cloudflare, <site their connecting to>
tracert google, microsoft, <site their connecting to>
Check device performance in OS supplied performance monitor
Compare wired vs wireless performance if possible
Not much else you can do until you get more equipment info IMHO.