This is a spin off from my other thread. This thread is more of me trying to learn better way of doing this to suggest / recommend better solution to our business. For background info, our IT dept belongs to the parent company supporting all sub businesses (sort of like an internal MSP).
What would you recommend the setup for a "Cloud" based PBX for below requirement?
We are trying to avoid managing 100s of instance of onsite PBXs. Hence migration to a centrally managed Cloud system with standardized handsets etc.
I have previous experience (a number of years ago) setting up a multi sites solution using Epygi internally hosted with SIP trunks. However, we want to be in the cloud et all with the latest stuff. I’m just not too up to date with current cloud offerings out there.
Phone system Requirements:
- list itemA unified centrally managed phone system to control phones across all sites. *Internal call directory and sites to site calls.
*Multi sites: Sites belong to one of the sub businesses / brands. All under the one parent company.
*Each brand has multiple sites.
*Sites will have a pre-allocated internal range. Example site A is 2000 – 2010
*Sites needs to have their own settings for phones like speedials, Parking etc. Centrally pushed out.
*Sites will have separate MOH, greeting, After hours, Parking slots (using pre-defined buttons) & the usual.
Currently running off a managed (by telco) FreePBX instance that seems very limited without many addon modules. Let say they are not very useful in making changes even basic ones. We are also trying to to go with something that we can mostly manage basic stuff (update extensions, speedial etc centrally). We need the ability to quickly rollout new sites (template?).
The whole thing needs to scale to support a couple hundred remote sites / departments.
We are outside of the US so any of the hosted provider there won’t work for us. Most local provider I know of I believe are using FreePBX behind the scene so I’m guessing will have similar restrictions to our current provider.
Thanks for any input / recommendations from those who have been here before!