Backup MX or no?
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It's very easy to do, the only question is, how much mail do you need to clean before you release it onto your server? i.e spam.
If you have 20 or so users, it might not be so bad to skim through and delete the obvious ones.
If you have 200 users, well that becomes a job.
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@Breffni-Potter said in Backup MX or no?:
It's very easy to do, the only question is, how much mail do you need to clean before you release it onto your server? i.e spam.
If you have 20 or so users, it might not be so bad to skim through and delete the obvious ones.
If you have 200 users, well that becomes a job.
We have 400 mail accounts. So this gives me pause. Though, in theory, wouldn't my mail server handle the incoming messages from the backup MX as it would anything else?
Also, I'd need to set this up in-house. I'd love to jump on a cloud based service for this, but we're not there yet.
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I use Backup MX from No-IP. It's a little cheaper than the other one mentioned. It just spools your mail any time it is down.
If you host onsite it's a good service to have 24/7/365 anyway.
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Regardless of this project, if your going to host email on site, you should have a backup MX provider.
What do you do when the server fails, or you misconfigure something? Just lose mail? That seems like a bad plan.
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@aaronstuder said in Backup MX or no?:
Regardless of this project, if your going to host email on site, you should have a backup MX provider.
What do you do when the server fails, or you misconfigure something? Just lose mail? That seems like a bad plan.
Yeah ours has saved our bacon numerous times.
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@aaronstuder said in Backup MX or no?:
Regardless of this project, if your going to host email on site, you should have a backup MX provider.
What do you do when the server fails, or you misconfigure something? Just lose mail? That seems like a bad plan.
Depending on how something is misconfigured, you can still lose mail. I haven't experienced it personally, but I've heard of scenarios where a mail server was "accepting" mail, but the mail was lost. shrug
We've had a couple of outages before and just dealt with it. One was a mail server outage (it ran out of disk space the first week I was here), the other was an ISP outage. It's never been a big deal really. We let our users know what to expect when events occur.
Just trying to reach a good KISS balance. If a backup MX makes sense (which it's sounding like it might), then I'll do it.
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@anthonyh $30 a year seems like a no brainer to me. I can help you with DNS records if you need it.
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@anthonyh said
Depending on how something is misconfigured, you can still lose mail. I haven't experienced it personally, but I've heard of scenarios where a mail server was "accepting" mail, but the mail was lost. shrug
We've had a couple of outages before and just dealt with it. One was a mail server outage (it ran out of disk space the first week I was here), the other was an ISP outage. It's never been a big deal really. We let our users know what to expect when events occur.
I've had that happen, where our server ran out of disk space, but the server never stopped accepting e-mail.
I have since changed some settings, but it's definitely something I have seen. What happens to us much more frequently is an Internet outage.
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@aaronstuder said in Backup MX or no?:
@anthonyh $30 a year seems like a no brainer to me. I can help you with DNS records if you need it.
DNS is a non-issue. I'd just need to host whatever does backup MX for us on-site or invest in a AWS or Azure VM of some sort that I can control. For this purpose though something on-site would be fine.
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@anthonyh I think your confused... The backup MX service is already hosted... They just forward emails along to your server, unless your server is down then they store them.
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@aaronstuder said in Backup MX or no?:
@anthonyh I think your confused... The backup MX service is already hosted... They just forward emails along to your server, unless your server is down then they store them.
No, I'm not confused.
I understand that this only comes into play with our primary MX is down (or if a non-compliant SMTP server sends to our backup MX).
It's a matter of trust. Yes, they'll forward our mail to us when we're back up, but we have no control of what else they do with said data. It's a control issue.
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@anthonyh Ohhhhh. I see.
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@aaronstuder It's dumb, I know.
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Any reason you don't have an existing service for this? With in house email I would typically still have a service for this "out front". You could implement that now and problem solved.
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@scottalanmiller said in Backup MX or no?:
Any reason you don't have an existing service for this? With in house email I would typically still have a service for this "out front". You could implement that now and problem solved.
Nobody has ever thought it was a need. It hasn't really been an issue.
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This article was written around a specific mail platform, and is roughly 4 years old, but I'm curious on y'all's opinion. It's an argument against a secondary/backup MX.
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@anthonyh said in Backup MX or no?:
This article was written around a specific mail platform, and is roughly 4 years old, but I'm curious on y'all's opinion. It's an argument against a secondary/backup MX.
It brings up an interesting question that hopefully someone here can answer.
What does happen to a piece of e-mail that is sent when your server is down? Does it really go back to the sending server, and queue up to be retried?
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@BRRABill said in Backup MX or no?:
@anthonyh said in Backup MX or no?:
This article was written around a specific mail platform, and is roughly 4 years old, but I'm curious on y'all's opinion. It's an argument against a secondary/backup MX.
It brings up an interesting question that hopefully someone here can answer.
What does happen to a piece of e-mail that is sent when your server is down? Does it really go back to the sending server, and queue up to be retried?
I'm no expert, but my understanding is that SMTP was written with the idea that the Internet is not reliable. Therefore, RFC compliant SMTP servers should queue messages and periodically re-try sending for a period of time.
There is a bunch of info here (thanks, Google!): https://www.ietf.org/rfc/rfc2821.txt
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My spam filter provides spooling if my mail/internet goes down at the local site.
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From the link I posted (https://www.ietf.org/rfc/rfc2821.txt). Of course, it's all "should", so it's dependent on how the sending server is configured.
4.5.4.1 Sending Strategy
The general model for an SMTP client is one or more processes that
periodically attempt to transmit outgoing mail. In a typical system,
the program that composes a message has some method for requesting
immediate attention for a new piece of outgoing mail, while mail that
cannot be transmitted immediately MUST be queued and periodically
retried by the sender. A mail queue entry will include not only the
message itself but also the envelope information.The sender MUST delay retrying a particular destination after one
attempt has failed. In general, the retry interval SHOULD be at
least 30 minutes; however, more sophisticated and variable strategies
will be beneficial when the SMTP client can determine the reason for
non-delivery.Retries continue until the message is transmitted or the sender gives
up; the give-up time generally needs to be at least 4-5 days. The
parameters to the retry algorithm MUST be configurable.A client SHOULD keep a list of hosts it cannot reach and
corresponding connection timeouts, rather than just retrying queued
mail items.Experience suggests that failures are typically transient (the target
system or its connection has crashed), favoring a policy of two
connection attempts in the first hour the message is in the queue,
and then backing off to one every two or three hours.The SMTP client can shorten the queuing delay in cooperation with the
SMTP server. For example, if mail is received from a particular
address, it is likely that mail queued for that host can now be sent.
Application of this principle may, in many cases, eliminate the
requirement for an explicit "send queues now" function such as ETRN
[9].The strategy may be further modified as a result of multiple
addresses per host (see below) to optimize delivery time vs. resource
usage.
