Xen Server 6.5 + Xen Orchestra w. HA & SAN
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I greatly appreciate your brutal honesty in your replies. I suppose, i took an emotional response as jabs at me. But your outside view plays a key role in your driven responses.
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@ntoxicator said:
I have an email and documentation to CEO/CFO & management team. Asking them what downtime is worth to them, or the cost of downtime? To the cost of having infrastructure to mitigate that.
Make them put it into calculation numbers. Meaning....
$5/minute or $10,000/hour.
It should be complex in 99% of cases, not just what I said about. It might be like this...
Timeline:
0-10 minutes: $0
10 minutes - 2 hours: $50,000
Then $12,000/hr
Until 48 hours, then $5K/hr
At one week it shoots to $500K and we are likely out of business -
@ntoxicator said:
I greatly appreciate your brutal honesty in your replies. I suppose, i took an emotional response as jabs at me. But your outside view plays a key role in your driven responses.
And that I do exactly this more than once every day and have for nearly a decade.
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@scottalanmiller said:
@ntoxicator said:
I have an email and documentation to CEO/CFO & management team. Asking them what downtime is worth to them, or the cost of downtime? To the cost of having infrastructure to mitigate that.
Make them put it into calculation numbers. Meaning....
$5/minute or $10,000/hour.
It should be complex in 99% of cases, not just what I said about. It might be like this...
Timeline:
0-10 minutes: $0
10 minutes - 2 hours: $50,000
Then $12,000/hr
Until 48 hours, then $5K/hr
At one week it shoots to $500K and we are likely out of businessThank you. I've asked for this before. For them to calculate what we make on average a day aggregate with all our clients. Or average cost for what downtime costs. Will propose this again.
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@ntoxicator tell them that without those numbers you have to assume that the losses would be minimal because of they were significant they would know how important it was for you to have them.
Instil in them that their actions are informing you where their words are not.
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Absolutely... Noted.
Also doesn't help, for 2years I've been begging for an IT budget. They want me being director of IT, but without a budget to work with. Very difficult to make decisions in best interest. I just give 'sugestions'. Then we have a guy internally that will beat up our vendors on pricing, more so on my efforts - or they get the approval. But thats besides the point, and more of internal struggles
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You might want to bring someone in from operation and talk about mitigation strategies should there be downtime. For example...
- How much can you do with the server down? Lots of companies can keep doing something.
- If you had extended downtime, could you shift lunch breaks, send people home early, get them back early the next day, do a company picnic, whatever, to offset the downtime?
- Could you restore critical workloads to old hardware?
- Could you work from a cloud resource?
- Could you run off of your backup appliance?
The list goes on and on.
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@ntoxicator said:
Also doesn't help, for 2years I've been begging for an IT budget. They want me being director of IT, but without a budget to work with.
Honestly, while that sounds bad, it is not. IT should never have a budget, that's a bad thing. Budgets mean that no one understands how it works.
In reality you should buy what is best for the business. That number is always better than the budget number. Generally it is much smaller than what companies will budget - budgets most often cause wild over spending. And sometimes when you need something important, or to invest in the future, a budget kills it and you have to "make due" with something less suited to the needs and financial future of the business.
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We went through a major "single point of failure" event last year. It was one of those "all hands on deck, massive disasters" that people fear in IT. It was our biggest one in a decade and a half. There was no failover system. It took a monumental effort to get things back online. Everything that could go wrong, did. It was huge, it was painful and it was very, very emotional.
And when it was all said and done and we did the post mortem... as you should do, the final answer was this....
Yes, it was painful and emotional and costly... but not as costly as it would have been to have mitigated the risk. We knew, at the end of the outage, how much money was lost. We also know how much we would have spent to have HA to "maybe" have avoided the outage. Had we paid for the HA and had it worked perfectly.... it would still have been the wrong decision. Even having the incredibly unlikely outage that we had, HA would have been the bigger "outage" or "money loss event."
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"As you should do", I realized, can be stressed two ways.
As you should do or as you should do.
I meant the latter. Wasn't saying that you should go do one, I meant that after an outage you should run a post mortem.
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Two important things to think about with HA when running numbers...
- HA isn't fool proof. It can fail and sometimes does. Not often, but it can. So it mitigates only "most" scenarios.
- HA requires the issues to be IT issues. What if there is a fire or a flood, platform level HA will do nothing.
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Also... many systems should not use platform HA. Active Directory, for example, you should have HA turned off. You need to quantify which workloads would be on HA and which would not for your calculations.
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More great info here, Thank you @scottalanmiller
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Also... one of the best quotes ever in IT from a senior architect at VMware.... "HA is something that you do, not something that you buy."
That's great and you are approaching it well with not looking at just "buying your way out of it." but have you considered that....
The first thing for getting HA is moving your servers to a Tier IV datacenter? Your power supply and HVAC are the most critical components of your HA strategy. To look at HA you need things like dual generators, HA HVAC systems, dualing UPS systems that can be failover over, dual rail power supply, etc.
You get more uptime moving a single server to a good datacenter than you do putting HA servers on premises. The facilities matter a lot.
That's why we generally see six nines from our standard servers. Six nines!!!
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Also, somewhat obvious things that often get lost when talking to management...
HA does not cover application errors, data corruption and the like. Those things replicate through the HA. Windows patching issues, downtime for upgrades... HA won't help with those and might make them more complicated.
In my experience, most IT outages are not addressed by HA. A big percentage are, maybe 30%, but only 30%. The other 70% you have to mitigate some other way.
And hardware issues, that HA protects against mostly, are the easier to remedy. How much does a spare part cost or does a Dell 6 hours to repair warranty cost?
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I try to plan the environment similar to datacenter setup with N+1, although cant be the case without serious $$.
But yes, after your great detail and points of seeing the bigger picture. I've also now considered what it would cost to have a cold spare back-up server. Or just simply the 5-year NBD or as you said 6-hour repair warranty.
it all comes full circle as to what downtime costs the company and to what is worth to mitigate the downtime.
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@ntoxicator said:
But yes, after your great detail and points of seeing the bigger picture. I've also now considered what it would cost to have a cold spare back-up server. Or just simply the 5-year NBD or as you said 6-hour repair warranty.
And, of course, look at lower cost providers like xByte who take a lot of the cost off of getting good gear. It lets you get better warranties and better equipment for a lower price. Better equipment means longer MTBF.
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I have reached out to them recently
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@ntoxicator said:
I have reached out to them recently
How quickly they can get you a replacement machine is a factor, too.
For us, our logistics partners can often get us a server in two hours. A full server. So the need for spare parts goes way down.
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That's 'jimmy johns' fast. Nice!
