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    Dell Latitude e5440 issue with airplane mode

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    • Lakshmana
      Lakshmana last edited by

      The user using the above laptop has issue with using the Modem in his laptop.The USB modem is working with the other laptops and desktops.The modem is detecting at the laptop but unable to connect tointernet.The airplane mode is grayed out and unable to switch over to wifi option.Windows 8.1 is used by the user.Any suggestions to work the modem with the same laptop??

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      • scottalanmiller
        scottalanmiller last edited by

        Is the modem being detected when plugged in? Is the driver installed under devices?

        Lakshmana 1 Reply Last reply Reply Quote 0
        • Lakshmana
          Lakshmana @scottalanmiller last edited by

          @scottalanmiller The modem is detecting in the machine but unable to connect the same in the laptop.The modem is working fine in other machines.

          scottalanmiller 1 Reply Last reply Reply Quote 0
          • scottalanmiller
            scottalanmiller @Lakshmana last edited by

            @Lakshmana said:

            @scottalanmiller The modem is detecting in the machine but unable to connect the same in the laptop.The modem is working fine in other machines.

            is the machine and the laptop the same device here?

            Lakshmana 1 Reply Last reply Reply Quote 0
            • Lakshmana
              Lakshmana @scottalanmiller last edited by

              @scottalanmiller The Laptop is the device where the user is using.

              scottalanmiller 1 Reply Last reply Reply Quote 0
              • scottalanmiller
                scottalanmiller @Lakshmana last edited by

                @Lakshmana said:

                @scottalanmiller The Laptop is the device where the user is using.

                But you said that it was detecting in the machine. Is that the machine that is also the laptop? The question is, does the laptop detect the modem. Just yes or no.

                Lakshmana 1 Reply Last reply Reply Quote 0
                • Lakshmana
                  Lakshmana @scottalanmiller last edited by

                  @scottalanmiller Laptop detects the modem.The modem is also checked in the desktop which is working fine

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                  • scottalanmiller
                    scottalanmiller last edited by

                    Okay, if detected it will show up in the device manager. Any issues there? Exclamation point or anything? Is the driver loaded correctly?

                    Lakshmana 1 Reply Last reply Reply Quote 0
                    • Lakshmana
                      Lakshmana @scottalanmiller last edited by

                      @scottalanmiller There is no exclamation mark present.I have tried the drivers from the Dell site for Airplane mode.But the airplane mode is grade out

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                      • scottalanmiller
                        scottalanmiller last edited by

                        Where does airplane mode come from? Airplane mode has nothing to do with modems.

                        Lakshmana 1 Reply Last reply Reply Quote 0
                        • Lakshmana
                          Lakshmana @scottalanmiller last edited by

                          @scottalanmiller Right but when i disconnect the LAN cable the laptop is in Airplane mode only

                          scottalanmiller 1 Reply Last reply Reply Quote 0
                          • scottalanmiller
                            scottalanmiller @Lakshmana last edited by

                            @Lakshmana said:

                            @scottalanmiller Right but when i disconnect the LAN cable the laptop is in Airplane mode only

                            So the issue is the airplane mode, not the modem? The modem is a red herring, perhaps?

                            Lakshmana 1 Reply Last reply Reply Quote 0
                            • Lakshmana
                              Lakshmana @scottalanmiller last edited by

                              @scottalanmiller What may be the solution for this issue?/

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                              • scottalanmiller
                                scottalanmiller last edited by

                                Can you completely disable or remote airplane mode?

                                Lakshmana 1 Reply Last reply Reply Quote 0
                                • Lakshmana
                                  Lakshmana @scottalanmiller last edited by

                                  @scottalanmiller I have tried by changing some regedit values but no use in it.
                                  Whether any hardware issue ??

                                  scottalanmiller 1 Reply Last reply Reply Quote 0
                                  • scottalanmiller
                                    scottalanmiller @Lakshmana last edited by

                                    @Lakshmana said:

                                    @scottalanmiller I have tried by changing some regedit values but no use in it.
                                    Whether any hardware issue ??

                                    That's possible.

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