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    Plex Site Loads but App Won't?

    Scheduled Pinned Locked Moved IT Discussion
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    • thanksajdotcomT
      thanksajdotcom
      last edited by

      Hey all,

      Trying to figure out a weird issue at work. I use my HP Elitepad 1000 to stream my Plex server to my Plantronics Backbeat Pro headphones while I work, which they don't have a problem with. The issue is when I go to use the Plex Metro app. All I get is this:

      Now this wouldn't seem so weird but I can load my same Plex server through the link to my site (plex.thanksaj.com) using Chrome in Windows 8 mode. I can also load plex.tv, so the ports and site aren't blocked. The app works fine at home. Does anyone know what's different between how the Plex app and the Plex site work?

      Thanks,
      A.J.

      1 Reply Last reply Reply Quote -1
      • ?
        A Former User
        last edited by

        What makes you think because it works in the browser the ports aren't blocked? The app uses port 32400 (TCP)

        thanksajdotcomT 1 Reply Last reply Reply Quote 0
        • thanksajdotcomT
          thanksajdotcom @A Former User
          last edited by

          @thecreativeone91 said:

          What makes you think because it works in the browser the ports aren't blocked? The app uses port 32400 (TCP)

          Yeah, I know. Because the web link is jump.thanksaj.com:32400/web but, from what I can tell, it routes the Plex app through their servers via your account which then connects back to your server. I'm thinking that there must be some proxy of some sort causing the disconnect but I'm not sure if there is anything I can do to get around it...

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