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    new laptop keeps bringing down our network

    Scheduled Pinned Locked Moved IT Discussion
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    • DominicaD
      Dominica @Dominica
      last edited by

      This is the laptop: http://www.shopping.hp.com/en_US/home-office/-/products/Laptops/HP-Pavilion/G7V60AV?HP-Pavilion-10z-Touch-Laptop

      1 Reply Last reply Reply Quote 0
      • IRJI
        IRJ
        last edited by IRJ

        What do you mean it brings down your whole network? Can you be a bit more specific?

        1 Reply Last reply Reply Quote 0
        • DominicaD
          Dominica
          last edited by

          Every device in the house goes offline, sometimes just until a page loads, sometimes until I shut the laptop down.

          1 Reply Last reply Reply Quote 0
          • thanksajdotcomT
            thanksajdotcom
            last edited by

            Sounds like you have some malware on there. It sounds like something is running in the background that you don't know about.

            IRJI 1 Reply Last reply Reply Quote 0
            • IRJI
              IRJ
              last edited by

              Does it happen when you try to access local resources or only sites outside your router?

              1 Reply Last reply Reply Quote 0
              • IRJI
                IRJ @thanksajdotcom
                last edited by

                @ajstringham said:

                Sounds like you have some malware on there. It sounds like something is running in the background that you don't know about.

                I was going to say run a malware scan

                1 Reply Last reply Reply Quote 0
                • ?
                  A Former User @Dominica
                  last edited by

                  @Dominica said:

                  My new little laptop is great, except for one little detail: every time I use a browser, it brings down our whole network. Help!

                  @scottalanmiller shame on you scott

                  IRJI 1 Reply Last reply Reply Quote 0
                  • IRJI
                    IRJ @A Former User
                    last edited by

                    @Hubtech said:

                    @Dominica said:

                    My new little laptop is great, except for one little detail: every time I use a browser, it brings down our whole network. Help!

                    @scottalanmiller shame on you scott

                    Don't you see? This is related to the technical question post 😉

                    ? 1 Reply Last reply Reply Quote 0
                    • thanksajdotcomT
                      thanksajdotcom
                      last edited by

                      @Dominica what AV are you running? I better not hear MSE or Defender...

                      1 Reply Last reply Reply Quote 0
                      • ?
                        A Former User @IRJ
                        last edited by

                        @IRJ said:

                        @Hubtech said:

                        @Dominica said:

                        My new little laptop is great, except for one little detail: every time I use a browser, it brings down our whole network. Help!

                        @scottalanmiller shame on you scott

                        Don't you see? This is related to the technical question post 😉

                        oh i know

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                        • DominicaD
                          Dominica
                          last edited by

                          Oh whatever, AJ. MSE and Defender are fine.

                          I'm running Malwarebytes now. A malware issue didn't occur to me, since it's been like this since I started using it.

                          IRJI thanksajdotcomT 2 Replies Last reply Reply Quote 0
                          • IRJI
                            IRJ @Dominica
                            last edited by

                            @Dominica said:

                            Oh whatever, AJ. MSE and Defender are fine.

                            I'm running Malwarebytes now. A malware issue didn't occur to me, since it's been like this since I started using it.

                            He's probably gonna try to sell you McAfee

                            JoyJ thanksajdotcomT 2 Replies Last reply Reply Quote 5
                            • ?
                              A Former User
                              last edited by

                              what nic is in the laptop? i've had problems with ralink cards lately

                              ? 1 Reply Last reply Reply Quote 0
                              • ?
                                A Former User @A Former User
                                last edited by

                                @Hubtech said:

                                what nic is in the laptop? i've had problems with ralink cards lately

                                also what is your wifi security encryption? WEP? WPA2?

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                                • DominicaD
                                  Dominica
                                  last edited by

                                  it's a Realtek RTL8723BE 802.11 b/g/n

                                  and WPA2

                                  ? 1 Reply Last reply Reply Quote 0
                                  • ?
                                    A Former User @Dominica
                                    last edited by

                                    @Dominica said:

                                    it's a Realtek RTL8723BE 802.11 b/g/n

                                    and WPA2

                                    and you guys have a ubiquiti AP right? what band is it running on? try limiting it to B or G or N and see if anything changes.

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                                    • DominicaD
                                      Dominica
                                      last edited by

                                      Yes, Ubiquiti. I'm not sure of the passwords and such, so going to have to wait until Scott gets home for that.

                                      Malware scan came up clean.

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                                      • ?
                                        A Former User
                                        last edited by

                                        it's not gonna be malware IMO. do you guys use dhcp or static ip addresses on your devices? could be some sort of weird ip conflict as well.

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                                        • DominicaD
                                          Dominica
                                          last edited by

                                          I'm pretty sure everything is DHCP, although now I'm wondering about the Netgear toaster. It's most noticeable when the kids are streaming something on the WiiU and I click on a link on my laptop and bam, there goes everybody's connection. I don't think anything but the toaster is using anything but WiFi at the moment.

                                          1 Reply Last reply Reply Quote 0
                                          • ?
                                            A Former User
                                            last edited by

                                            what brings the connections back online?

                                            1 Reply Last reply Reply Quote 1
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