DNS - am I taking crazy pills?



  • So this morning I was working on setting up a new customer on Office 365. I needed to add the TXT record to verify domain ownership - something I've done a million times in the past. The customer's domain was registered at TUCOWS but their nameservers pointed to Network Solutions. So I go over to Network Solutions to add/modify DNS records.

    I can't find anywhere under Network Solutions where I can modify DNS records. I can see they have a hosting plan and under there I see various DNS entires (A records, MX records, etc.) but I can't edit them. Support tells me in order to modify DNS entries (that exist as they've created them) the site needs to be registered with them. In short I had to re-create the A/MX/CNAME records that point to network solutions (because were not cutting over yet) in TUCOWS and then point the NAMESERVERS back to TUCOWS. I feel like in the past with other hosting companies I've just been able to edit the DNS records even if they weren't the registrar? I feel like this is the first time this has happened.



  • @frodooftheshire said in DNS - am I taking crazy pills?:

    I feel like in the past with other hosting companies I've just been able to edit the DNS records even if they weren't the registrar? I feel like this is the first time this has happened.

    Well this is just silly. Why the heck is the DNS with NS anyway? And especially if they don't do what is needed? Just fix that, right now. Move the DNS to CloudFlare, problem solved.



  • @scottalanmiller said in DNS - am I taking crazy pills?:

    @frodooftheshire said in DNS - am I taking crazy pills?:

    I feel like in the past with other hosting companies I've just been able to edit the DNS records even if they weren't the registrar? I feel like this is the first time this has happened.

    Well this is just silly. Why the heck is the DNS with NS anyway? And especially if they don't do what is needed? Just fix that, right now. Move the DNS to CloudFlare, problem solved.

    As @scottalanmiller says, move to CloudFlare and don't worry about the rest. It is only a waste of time.



  • @scottalanmiller Thanks guys....they made it seem like I was insane that if they were hosting the DNS that I should have the ability to edit, even if they weren't the original registrar. I've read a lot of good things about CloudFlare. I think that sounds like a good plan.



  • @frodooftheshire said in DNS - am I taking crazy pills?:

    Thanks guys....they made it seem like I was insane that if they were hosting the DNS that I should have the ability to edit, even if they weren't the original registrar

    Your DNS should almost never be your registrar (don't use "original" registrar here, either you are the registrar or you aren't... original implies something unrelated in the context.)

    There are three key players... The Registrar (holds your legal information), your DNS provider (the one that does the base technical piece), and the application host (the one that the DNS points to.)

    The job of the registrar is to designate the DNS provider. The job of the DNS provider is to designate the application host.



  • @scottalanmiller Exactly. That's verbatim what I told them, and they just responded, "you can't edit records if we weren't the registrar for the domain." "Really? You've created records...I can see them...why can't I edit them?" - They responded with the same line. I had to literally tell one support tech "that's not how the internet works."



  • @frodooftheshire I too need to deal with Network Solutions and it's crazy. I can't directly add a subdomain I have to contact them to do it for me.



  • @frodooftheshire That one tech where I had to say "that's not how the internet works" said - it was registered at Tucows so you need to talk to them. I said, "I understand that, but nameservers are pointing to you...so where are the records?" "I don't know...I see they point to us but I don't have any records. You should contact Tucows." LOL.



  • @frodooftheshire said in DNS - am I taking crazy pills?:

    I had to literally tell one support tech "that's not how the internet works."

    Well, it is though. The problem here is NOT Network Solutions. They are NOT a DNS hosting service. The problem is really clearly with whoever tried to use them as such. That person screwed up, not NS.



  • @scottalanmiller said in DNS - am I taking crazy pills?:

    @frodooftheshire said in DNS - am I taking crazy pills?:

    I had to literally tell one support tech "that's not how the internet works."

    Well, it is though. The problem here is NOT Network Solutions. They are NOT a DNS hosting service. The problem is really clearly with whoever tried to use them as such. That person screwed up, not NS.

    They own our domain somehow and I never really understood why it was done that way. I think marketing set it up initially.



  • @frodooftheshire said in DNS - am I taking crazy pills?:

    @frodooftheshire That one tech where I had to say "that's not how the internet works" said - it was registered at Tucows so you need to talk to them. I said, "I understand that, but nameservers are pointing to you...so where are the records?" "I don't know...I see they point to us but I don't have any records. You should contact Tucows." LOL.

    They are correct. They are being nice and didn't just turn off your DNS, but they aren't going to provide you free services beyond that. Even asking is ridiculous. You dropped them as your vendor and are using them presumably inappropriately and are now trying to get free work from them.

    NS is a registrar service that offers DNS for their customers. They are not a DNS provider, and no one using NS should ever use them for DNS, that alone would be ridiculous. Using them when you aren't a customer is even crazier still.

    You are looking at this from the perspective of thinking you are a DNS customer of theirs, and that they are a DNS provider and doing a shitty job. But that is not at all what is happening. Look at their perspective, you are an old customer that they tried not to screw over, and you are unhappy about it.



  • @wirestyle22 said in DNS - am I taking crazy pills?:

    They own our domain somehow and I never really understood why it was done that way. I think marketing set it up initially.

    A Registrar, not a DNS provider, holds your domain. What DNS you use has no relationship to who your registrar is.



  • @scottalanmiller They are hosting a website and e-mail which they're being paid for.



  • @wirestyle22 said in DNS - am I taking crazy pills?:

    @frodooftheshire I too need to deal with Network Solutions and it's crazy. I can't directly add a subdomain I have to contact them to do it for me.

    It's kind of their way of making it clear that you are messing up. They are your registrar, they are not meant to be your DNS. You have a break on the technical side that you need to fix.





  • @frodooftheshire said in DNS - am I taking crazy pills?:

    @scottalanmiller They are hosting a website and e-mail which they're being paid for.

    Still not related to DNS. That explains why they didn't cut you off, but your DNS and web host should never, ever be the same company. Even moreso than your DNS and Registrar should not.



  • @scottalanmiller I agree with you. Again - I didn't set this up, but I can't recall a time in the past where a hosting company didn't have the ability to edit DNS records.



  • @frodooftheshire said in DNS - am I taking crazy pills?:

    @scottalanmiller I agree with you. Again - I didn't set this up, but I can't recall a time in the past where a hosting company didn't have the ability to edit DNS records.

    Probably time to move DNS to Cloudflare.



  • @frodooftheshire said in DNS - am I taking crazy pills?:

    @scottalanmiller I agree with you. Again - I didn't set this up, but I can't recall a time in the past where a hosting company didn't have the ability to edit DNS records.

    Well, NS isn't a serious hosting company, either. And since this never should come up, it's not a very normal thing. Since your DNS is mission critical and handles so much more than your web stuff, having it with a web provider creates all kinds of issues. You are definitely "outside of IT BP protocols here" and I suspect using a "non-technical don't know what they are doing" customer protocol that makes it very hard for them to make changes.

    If you look at it from their perspective, if a customer puts their DNS with you, it would normally mean that they can't manage their DNS. And at NS' scale, that means you likely automate it, they are not a technical vendor of IT services, nor a DNS hoster. So needing the ability to make additional DNS changes, while kind of reasonable, would naturally fall outside of their intended workflows. So while it is reasonable to want to do it, it's also totally reasonable for them not to offer that.



  • @scottalanmiller I agree. NS main game has always been as a registrar. Curious who you guys like to use for web hosting and registar duties? I've always been a Dreamhost fan. I've also been pretty happy with GoDaddy as a registrar (even though I know some people aren't fans).



  • @frodooftheshire said in DNS - am I taking crazy pills?:

    Curious who you guys like to use for web hosting and registar duties?

    Registrar I use GoDaddy and Register.com. Register only because they handle Colombia and GoDaddy does not. But GD for most registrations.

    For web hosting @NTG owns Hostadillo, so we use them of course 🙂 We built Hostadillo because we weren't satisfied with what anyone else was offering that we could find. We had been on ASO but the cost was too high and the performance too long. And anything with a "panel" was way too cumbersome to use, took too much time to manage when we could pay for our infrastructure out of the labour savings of having access to the command line.



  • When it is time to renew sites, you can move to CloudFlare for about half of the cost of GoDaddy. But you can't register there the first time.



  • I use Enom and Cloudflare



  • @scottalanmiller said in DNS - am I taking crazy pills?:

    When it is time to renew sites, you can move to CloudFlare for about half of the cost of GoDaddy. But you can't register there the first time.

    Also, you HAVE to use them for DNS. No way to change the nameservers at all (as of this posting anyways)



  • @Curtis said in DNS - am I taking crazy pills?:

    @scottalanmiller said in DNS - am I taking crazy pills?:

    When it is time to renew sites, you can move to CloudFlare for about half of the cost of GoDaddy. But you can't register there the first time.

    Also, you HAVE to use them for DNS. No way to change the nameservers at all (as of this posting anyways)

    that's correct IF you move your registrar to CloudFlare, your DNS is stuck with them until you switch registrars. A good reason to consider not using them for that. But the price is great.



  • In keeping with the thoughts about who allows you to use other name servers, we have been using DirectNic as our registrar for many years. Make sure to give them a look. The can register about any name you can think of including Columbia 😉 allow you to create your own custom name servers, and allow you to point to any name server you wish. This all means ultimate flexibility for us.


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